Many users often overlook billing matters until an unexpected charge surfaces, such as an automatic subscription renewal. This guide is designed to clarify the refund process for Kiavi Loans, providing clear insights on eligibility and the steps to efficiently request your money back. Whether you're seeking a refund or simply wanting to understand the process better, we’re here to help you navigate through it with ease.
What You Should Prepare Before Applying For Refund
Loan Account Number: Have your specific loan account number on hand to ensure that your request is processed correctly.
Transaction ID: Gather the transaction ID for the loan disbursement or payment you are seeking a refund for.
Loan Documents: Prepare copies of any relevant loan documents, including the loan agreement and any correspondence related to the loan.
Proof of Payment: Collect any receipts or bank statements showing the payment made towards the loan.
Refund Reason: Clearly outline the reason for the refund request, providing as much detail as possible to support your case.
Contact Information: Include your current contact information, such as your email and phone number, for follow-up communication.
Timeframe of Request: Be ready to specify the date of the loan transaction or the period in question to help expedite your request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Bank Transfer
3-5 working days
Credit Card
5-7 working days
Debit Card
5-7 working days
Check
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Kiavi Loan
At Kiavi Loan, users have specific rights relating to potential refunds based on their individual circumstances and loan agreements. Understanding these rights is essential for managing your account effectively. Users may find themselves in situations where they might be eligible for a refund based on various conditions related to their loans. Below are some scenarios that could apply:
Loan Cancelation: If a loan application is canceled before any funds are disbursed, users may be eligible for a full refund of any fees paid during the application process, provided all conditions of the application and cancellation policies are met.
Loan Modification Fees: If a loan modification is not finalized and the user has already paid a fee for that service, it is possible that the user may be eligible for a refund on those fees.
Payment Adjustments: In cases where a payment has been processed but a user has subsequently made adjustments to their payment plan or amount, they may qualify for a refund on any overpaid amounts, subject to the terms of their loan agreement.
Documentation Fees: If the documentation required for a loan processing is not completed or if a loan does not proceed to funding due to issues not attributable to the user, those users might be eligible for a refund of their documentation fees.
It is recommended that users consult with Kiavi Loan's customer support for personalized assistance regarding their specific situation and to obtain clarity on any refund eligibility based on their account circumstances.
Step-by-Step Process to Request Your Kiavi Loan Refund Like a Pro
Scroll down to the bottom of the homepage and click on Contact Us.
Select the option for Customer Support.
In the support form, provide your account details and transaction ID.
Clearly mention that your subscription renewed automatically without your consent.
State that the account was not actively used during the renewal period.
Click on the Submit button to send your request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find Kiavi Loan in the list and tap on it.
Tap on Cancel Subscription to stop future billing.
Visit the App Store and tap on your profile icon in the top right corner.
Under Purchased, locate Kiavi Loan and tap on Report a Problem.
Choose Request a Refund and state that the subscription renewed without notice.
Emphasize that you have not used the service recently.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions and find Kiavi Loan.
Tap on it and choose Manage, then select Cancel Subscription.
Open the Google Play Help Center via a web browser.
Select Request a refund or Report a problem.
Explain that your subscription renewed without your notice.
Mention that the app has not been in use.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to your Account settings.
Under Manage your subscriptions, find Kiavi Loan.
Select Unsubscribe to prevent further charges.
Scroll to the Contact Us section at the bottom of the page.
Reach out to Roku's customer service and select Billing.
Request a refund, mentioning that the subscription renewed without notice.
State that you have not used the account in the recent past.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to formally request a refund in relation to my account. The details are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount]. Please find attached any relevant documentation for your reference.
Kindly confirm the receipt of this request and provide an update on the status of the refund within 3-5 business days.
Thank you for your attention to this matter. If you require further information, please feel free to contact me at [Your Phone Number].
Sincerely, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted and is under review.
Your refund is being processed. You will receive an update once it's approved.
Processing
The refund request is being processed by our team.
This stage can take up to 5 business days. You’ll be notified once it’s completed.
Refunded
The refund has been successfully processed and the funds have been returned.
The amount has been credited back to your account. Check your bank statement for confirmation.
Partially Refunded
A partial refund has been issued; only a portion of the total amount is returned.
You will receive a partial credit. Details of the refund will be provided in your account.
Completed
The refund process is fully completed, and you will not receive any further updates.
Your transaction is finalized, and no further action is needed on your part.
Canceled
The refund request has been canceled and will not be processed.
If you wish to pursue your refund, you may need to resubmit your request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Kiavi Loan, users may encounter various situations where refunds are applicable, particularly revolving around their financing products and associated services. Here are some realistic scenarios illustrating successful refund claims:
Pre-Payment Cancellation: A customer decided to cancel an ongoing loan prepayment plan after realizing they could manage the loan without it. They quickly contacted Kiavi Loan’s customer support for clarification, successfully obtaining a refund for the pre-payment due to the early cancellation within the promotional period.
Service Adjustment: An investor initially opted for a higher level of service for their Kiavi Loan account, but after several months, they found that they did not require the additional features. After reviewing their needs and engaging with customer support, they adjusted their service level and received a refund for the remaining months of the premium service.
Loan Amount Overpayment: A user mistakenly requested a loan amount that exceeded their actual need, leading to an unnecessary overpayment. After realizing this, they promptly reached out to Kiavi Loan to rectify the situation. Following an assessment of their case, Kiavi Loan processed a refund for the excess amount paid.
Account Adjustment Request: Upon reviewing their account, a user discovered a billing error related to a one-time service fee they believed was incorrectly charged. They contacted the Kiavi Loan support team, who reviewed the transaction. After confirming the user’s account details, they issued a refund for the fee, ensuring the user was satisfied with their adjustment.
The Easiest Way to Get a Kiavi Loan Refund
If you're frustrated trying to get a refund from Kiavi Loan—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Kiavi Loan is straightforward and can be done through several methods. Here’s how you can stay informed about the progress of your refund efficiently:
Check Your Email: Kiavi Loan communicates refund updates via email. Look for emails titled "Refund Update" that will provide important information regarding the status of your refund.
Utilize the Kiavi App: If you have the Kiavi mobile app, open it to receive real-time notifications. The app will alert you of any changes in your refund status, allowing you to stay updated on the go.
Log into Your Account Dashboard: Visit your account dashboard on the Kiavi website. Navigate to the 'Billing' section to find detailed information about your refund status, including any processing timelines or pending actions.
Review Your Order History: In the 'Order History' of your account, you can see all transactions, including your refund request. Each entry will detail whether the refund is processed, in progress, or completed.
Check Refund Status FAQ: Kiavi Loan has an FAQ section specifically for refund inquiries. Here, you can find common questions and their answers, helping you understand the overall refund process better.
FAQ
If you forgot to cancel your Kiavi Loan on time, refunds may not be guaranteed, as terms and conditions typically outline specific time frames for cancellations. However, we encourage you to reach out to our customer support team as they may assist you with your specific situation and provide additional options.
Refunds from Kiavi typically take 5 to 10 business days to process and appear in your account, depending on your financial institution's processing times. It's essential to account for any potential delays that may occur with your bank. If you have concerns about the status of your refund, you can reach out to Kiavi's customer support for assistance.
If you see a charge but don’t have an active subscription, please check your email for any communication from us regarding account activity. You can also visit your Kiavi account dashboard for subscription details or contact our customer support team for assistance in resolving the issue.
If you're unable to obtain a refund directly from Kiavi Loan, consider reaching out to their customer service team again for further clarification on your situation. You may also escalate your inquiry within their support system to ensure it is addressed appropriately. Additionally, reviewing your account details and any communication regarding your request may provide further insights.
If Kiavi Loan refuses to issue a refund, it's advisable to thoroughly review their refund policy for any specific conditions or requirements. You may also want to reach out to customer support again for clarification on their decision, or check your account details to ensure all information is correct and up to date.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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