Billing matters can often slip our minds until an unexpected charge catches us off guard, perhaps due to an automatic subscription renewal. This guide is here to help you understand how KICK refunds work, who qualifies for a refund, and the straightforward steps you can take to request your money back efficiently. We aim to provide clarity and support as you navigate the refund process, ensuring your experience is as easy and hassle-free as possible.
What You Should Prepare Before Applying For Refund
Account Information: Have your KICK account login details ready to verify your identity.
Transaction ID: Locate the specific transaction ID related to your purchase for quick processing.
Order Confirmation Email: Keep a copy of the order confirmation email which includes purchase details and payment information.
Date of Purchase: Be prepared with the exact date of the transaction for reference during the refund process.
Reason for Refund: Clearly outline your reason for the refund request to expedite the review process.
Subscription Details: If applicable, gather information on your subscription plan, including renewal dates and payment history.
Return Shipping Information: If the product requires return shipping, have shipping details available to confirm costs and logistics.
Previous Correspondence: Include any prior communication with KICK customer service regarding your issue.
Payment Method: Be ready to provide the payment method used for the transaction, including credit card details or payment service used.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Debit Card
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from KICK
KICK, which operates through assurancefamille.com, offers subscription-based services catering to families seeking assurance and support in various aspects of life. Understanding your rights regarding subscription management and billing is essential to ensure that you have a clear view of your eligibility for refunds within this service. Here, we outline the typical situations in which users may qualify for a refund based on account management and subscription status inquiries.
Service Downtime: If there are significant service interruptions or downtimes, and the service is not accessible as per the terms, users may be eligible for a refund for that specific billing period.
Service Changes: In the event of a substantial change to the subscribed service, such as the removal of key features, users may discuss their eligibility for a refund for any upcoming billing cycle.
Account Management Issues: If a user experiences difficulties in managing their account—such as being unable to access their account or make adjustments to their subscription—this situation may warrant consideration for a refund.
Unintentional Renewals: If a user does not wish to renew their subscription but finds that their account has been renewed automatically, they may explore eligibility for a refund based on their chosen account settings.
Feedback on Service Adjustments: Users whose expectations of the service differ from the actual offerings can provide feedback, which may influence eligibility discussions regarding refunds, especially if the need arises for a reconsideration of subscription fees.
To ensure a smooth process, it is recommended that users reach out for clarification on their specific account situations and potential eligibility for refunds as outlined above. Always keep documentation of account statuses and communications for reference.
Step-by-Step Process to Request Your KICK Refund Like a Pro
If you purchased through KICK.com:
Visit assurancefamille.com and log in to your account.
Navigate to the Account Settings section.
Click on Billing or Payment History.
Locate the specific transaction you wish to be refunded.
Select the transaction and look for the Request Refund option.
Fill out the refund request form, including:
Reason for refund: Mention that the subscription renewed without notice.
Your account was unused during the billing period.
Submit the form and wait for a confirmation email regarding your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top.
Select Subscriptions.
Find and tap on the subscription related to KICK.
Select Report a Problem.
Choose the relevant purchase, and then tap on Request Refund.
In the description, highlight that the subscription renewed without notice.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three horizontal lines) in the top left corner.
Select Account and then Purchase History.
Find the KICK subscription transaction.
Tap on it and select Refund.
In the reason for the refund, indicate that the account was unused during the billing cycle.
Complete the request process.
If you purchased through Roku:
Go to my.roku.com and sign in to your account.
Click on Manage your subscriptions.
Find the KICK subscription and select Cancel subscription.
After canceling, navigate to the Support section of the Roku website.
Look for the Contact Us option.
Request a refund for your canceled subscription, mentioning that the last renewal occurred without prior notice.
Submit your request through the available support channels.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Regarding my account, I would like to address the following billing situation: [describe reason].
Accordingly, I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
Please allow 1-3 business days for your request to be reviewed.
Processing
Your refund is currently being processed by our team.
Refunds typically take 3-5 business days to be completed.
Refunded
Your refund has been successfully issued to your payment method.
You should see the funds reflected in your account within 5-7 business days.
Partially Refunded
A portion of your refund has been issued.
The remaining balance will be processed separately; check your email for details.
Completed
Your refund process is fully completed.
Your account balance reflects the refunded amount.
Canceled
Your refund request has been canceled, possibly due to policy violations.
Check your account notifications for further details or contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At KICK, users often interact with the service through various account management situations that can lead to refund requests. Here are some scenarios where users successfully claimed refunds after addressing their concerns:
Subscription Downgrade: A user decided to downgrade from a premium subscription to a basic plan due to budget constraints. After the adjustment, they noticed a billing discrepancy during the transition period. Upon contacting KICK's support team with their concerns, they were promptly issued a refund for the overcharge.
Accidental Renewal: After trying KICK's service for a trial period, a user forgot to cancel before the renewal date. When they realized the oversight, they reached out to KICK's customer service. Understanding the situation, KICK was happy to process a refund for the renewal fee and assist them in managing their subscription preferences.
Service Interruption: A user experienced a temporary interruption in service that affected their ability to fully utilize their subscription. After reporting the issue to KICK, the customer support team confirmed the downtime and offered a refund for the affected period as a goodwill gesture to ensure customer satisfaction.
Unwanted Add-On Feature: A user accidentally purchased an add-on feature while navigating through their account settings. Upon realizing the mistake, they contacted KICK for clarification on the purchase. The support team promptly processed a refund after verifying that the feature was never utilized by the user.
The Easiest Way to Get a KICK Refund
If you're frustrated trying to get a refund from KICK—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with KICK is straightforward and efficient, ensuring you stay updated throughout the process. Here are some specific tips to help you monitor your refund effectively:
Check Your Email Notifications: KICK sends out email updates regarding your refund status. Look for messages from KICK that indicate when your refund has been processed or if any action is required from your side.
Log into Your KICK Account Dashboard: The most comprehensive way to track your refund is via your account dashboard. Navigate to the Order History section, where you will find details on all your transactions and the status of your refunds.
Use the KICK Mobile App: If you have the KICK app, you can check your refund status in real-time. Go to the Billing Section within the app to see the latest updates on your refund.
Refund Progress Information: KICK provides a timeline for your refund requests. You can view whether your refund is pending, in process, or completed directly in your account settings under the Refunds tab.
Contact Customer Support: If you have any concerns or if your refund seems delayed, you can reach out to KICK’s customer support via the support chat feature available in the app or through the website. Make sure to have your order number handy for quicker assistance.
FAQ
If you forgot to cancel your KICK subscription on time, unfortunately, refunds are generally not issued for that billing cycle. However, we recommend reaching out to our customer support team to discuss your situation, as they may be able to provide further assistance or guidance.
Refund processing times can vary depending on your bank or payment provider, typically taking anywhere from 5 to 10 business days. Once a refund is initiated by KICK, you will receive a confirmation, and the funds should be reflected in your account within the stated timeframe. Please check with your bank for any specific processing policies that may affect the timing.
If you see a charge but do not have an active subscription, please check your email for any confirmation regarding renewals or changes to your account status. You can also contact KICK customer support for assistance in reviewing your account details and resolving any discrepancies.
If you're unable to obtain a refund directly from KICK, consider reaching out to their customer service team again for further assistance. You may also explore options for escalating your inquiry within their support system to seek additional resolution. Additionally, reviewing your account details and any related policies may provide further insights into your situation.
If KICK refuses to issue a refund, you may want to review their refund policy to ensure you fully understand the criteria for eligibility. Additionally, consider reaching out to their support team once more for clarification on the decision or to discuss potential alternatives. Checking your account details might also provide insights into any options you may not have considered.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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