It's common for users to overlook billing details until an unexpected charge appears, such as an automatic subscription renewal. This guide aims to clarify how KICK's refund process works, outlining who is eligible for refunds and providing clear steps to request your money back swiftly. We understand that navigating financial matters can be confusing, and we're here to help you through the process with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and username on KICK for identification.
Transaction ID: The specific transaction ID related to the purchase for which you are requesting a refund.
Date of Purchase: The exact date when the transaction was made to assist in locating the order.
Order Confirmation: A copy of the order confirmation email or receipt demonstrating the purchase details.
Reason for Refund: A clear and concise explanation of why you are requesting the refund, such as product issues or service dissatisfaction.
Guidelines Compliance: Ensure that your refund request is within the stipulated time frame outlined in KICK's refund policy.
Attachments: Any relevant screenshots or documentation that supports your refund request, such as error messages or defective product photos.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Cryptocurrency
3-7 working days
Direct Bank Transfer
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from KICK
KICK offers a subscription-based service that provides users access to various tools and resources designed to enhance their gaming experience. Understanding the eligibility for refunds is crucial for users who may encounter unique circumstances regarding their subscriptions. The following scenarios outline situations where users may qualify for a refund based on their account and subscription status with KICK:
Service Interruption: If there is a documented service interruption that affects access to KICK's platform, users may be eligible for a refund for the period affected.
Feature Accessibility: Should a specific feature included in a user's subscription not be accessible due to unforeseen technical issues, eligibility for a refund related to that feature may apply.
Account Management Changes: Users who experience issues during the account management process that prevent them from using their subscription effectively might find themselves eligible for a refund depending on the nature of the issue.
Subscription Miscommunication: If there is any ambiguity regarding the terms of a subscription that affects a user’s decision to purchase, they may inquire about refund eligibility based on that misunderstanding.
Service Adaptations: In cases where KICK has made significant changes to the services offered which the user may not find suitable, there could be circumstances warranting a refund inquiry.
KICK encourages users to engage with their support team for clarification and assistance regarding specific circumstances that might qualify for a refund under these scenarios.
Step-by-Step Process to Request Your KICK Refund Like a Pro
If you purchased through KICK.com:
Visit the KICK website and log in to your account.
Navigate to the Account Settings section.
Select Billing Information.
Locate the Active Subscriptions section and find the relevant membership.
Click on Request Refund next to the subscription.
In your refund request, mention that the subscription renewed without notice.
Provide any relevant details regarding your account being unused.
Submit the request and wait for confirmation via email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top.
Select Subscriptions.
Find and select your KICK subscription.
Tap Cancel Subscription if necessary.
Visit the Apple Report a Problem website.
Log in with your Apple ID credentials.
Locate the KICK purchase and click on Report a Problem.
In the message, emphasize that the account was unused and that the subscription charge occurred unexpectedly.
Submit the report and await their response.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines) in the upper-left corner.
Select Account.
Tap on Purchase History.
Locate your KICK subscription and tap on it.
Tap Report a Problem and select Request a Refund.
In your request, mention that the subscription renewed without prior notice.
Highlight that the account has been inactive or unused.
Submit your refund request and monitor your email for updates.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to the Manage Account section.
Click on Subscriptions.
Find your KICK subscription and select it.
Click on Unsubscribe if required.
Go to the Roku Support page.
Click on Contact Us and select the method for reaching out (chat or email).
In your message, emphasize that the account was unused and that the subscription renewed unexpectedly.
Submit your request and check for a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention the following billing situation: [describe reason].
I would like to request a refund of [Amount] for this matter.
Attached to this email are relevant documents for your review, if applicable.
I kindly request confirmation of this refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
You will be notified once your request is reviewed, usually within 1-3 business days.
Processing
Your refund is currently being processed by our team.
This usually takes an additional 3-5 business days. Please be patient as we handle your request.
Refunded
Your refund has been successfully issued back to your original payment method.
You should see the amount credited to your account within 5-10 business days depending on your bank.
Partially Refunded
A portion of your total order amount has been refunded.
You will receive a notification about the refunded amount, and the remaining balance will be processed as normal.
Completed
Your refund process has been completed and closed.
You will not need to take any further action; everything has been settled.
Canceled
Your refund request has been canceled, either by you or due to an issue with the request.
If you believe this is a mistake, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At KICK, users often navigate various aspects of their accounts, leading to instances where refunds are requested. Here are some realistic user scenarios showcasing when and how refunds were successfully claimed:
Subscription Upgrade Confusion: A user upgraded their subscription plan on KICK thinking it would activate immediately for the new features. However, they later realized they didn't want the additional features and requested a refund for the upgrade within the grace period. KICK promptly processed the refund, allowing the user to revert to their original plan.
Accidental Charge for Unused Credits: A user was charged for a bundle of service credits that they did not intend to use. After reaching out to KICK’s support team to clarify their subscription status, they were able to successfully claim a refund for the credits, which were not utilized within the given time frame.
Miscommunication on Billing Cycle: A user was under the impression that they had cancelled their service before the billing cycle began but later found out they were charged for that cycle. After explaining their understanding to KICK's support representatives, the team verified their cancellation was not processed correctly and issued a refund based on the user’s adherence to the cancellation policy.
Review of Past Charges: A user noticed a charge from KICK on their account that appeared higher than expected. After a thorough review with KICK's customer service, it was determined that the extra amount was due to an upgrade that occurred due to a misunderstanding. The user requested a refund for the difference, which was processed without issue, bringing clarity to their account management.
The Easiest Way to Get a KICK Refund
If you're frustrated trying to get a refund from KICK—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with KICK is crucial to stay updated on your return. Here are some specific ways to keep an eye on your refund progress:
Email Notifications: KICK sends email updates regarding your refund status. Check your inbox for messages with subjects containing "Refund Update" to ensure you're receiving timely information.
In-App Notifications: If you use the KICK mobile app, enable notifications to receive instant updates on your refund status directly within the app. This feature helps you stay informed without needing to log in frequently.
Account Dashboard: You can check the status of your refund by navigating to your account dashboard. Look under the "Order History" section, where you'll find a detailed overview of your orders, including any active refunds.
Refund Timeline: KICK provides a refund timeline within your order details, showing the estimated processing time and any recent changes in status. This is accessible in the order history section of your account.
Billing Section: For users who want to track their financial transactions, visit the "Billing" section of KICK’s account settings. Here, you will find records of past refunds and their current statuses.
Customer Support: If there are delays or issues with your refund, don’t hesitate to reach out to KICK's customer service through the app or website. This can provide additional clarity and assistance regarding your refund status.
FAQ
If you forgot to cancel your subscription on time, refunds are typically not offered for the billing period that has already begun. We recommend checking the specific terms of your subscription and reaching out to customer support for assistance with your situation.
Refund processing times can vary based on your payment method and financial institution. Typically, you can expect to see the refund reflected in your account within 5 to 10 business days after it has been processed. If you have any concerns, it’s always a good idea to check directly with your bank.
If you see a charge but do not have an active subscription, please start by reviewing your account details to confirm your subscription status. If you're still unsure about the charge, reach out to our customer support team with your transaction details for assistance in resolving the issue.
If you are unable to secure a refund directly from KICK, consider reaching out to their customer service again for further assistance. You can also explore options to escalate your inquiry within their support system. Additionally, reviewing your account details may provide clarity on any relevant policies that could assist in your situation.
If KICK refuses to issue a refund, it’s advisable to review their refund policy to ensure your request aligns with their guidelines. You might also consider reaching out to their support team again for further clarification or assistance. Additionally, double-check your account details to ensure all information is accurate and up-to-date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)