Many users overlook billing and subscription details until an unexpected charge catches their attention, such as an automatic renewal of a service. This guide is designed to clarify how refunds work for KidsOutAndAbout's e-newsletter, outlining eligibility criteria and providing clear steps for requesting a refund efficiently. By following this guide, you'll be equipped with the knowledge needed to manage your subscription with confidence.
What You Should Prepare Before Applying For Refund
Subscription Details: Have your account information and the email associated with your KidsOutAndAbout subscription ready.
Transaction ID: Locate the transaction ID from your payment confirmation email or account statement related to the purchase.
Date of Purchase: Know the exact date when you made the subscription or purchase so that it can be referenced accurately.
Reason for Refund: Be prepared to provide a clear and concise reason for your refund request, as this may be necessary for processing.
Previous Communication: If you've had prior correspondence regarding your issue, keep records of any emails or messages exchanged with customer service.
Renewal Confirmation: If applicable, provide confirmation details of any auto-renewal that you did not authorize or anticipate.
Print Screenshots: Take screenshots of any relevant pages, such as your subscription details or any errors encountered during usage.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Check
10-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from KidsOutAndAbout's e-newsletter
KidsOutAndAbout's e-newsletter provides an informative service, offering subscribers valuable insights into family-friendly activities and events. As part of this subscription service, users have specific rights and eligibility criteria related to refunds under certain circumstances.
The following situations may qualify for refunds or adjustments related to the e-newsletter subscription:
Change in Subscription Status: If a user wished to upgrade or downgrade their subscription and encountered billing issues during the transition, they may be eligible for a refund for the difference in pricing.
Content Discrepancies: Should a user find that the expected content or features of the e-newsletter do not align with what was advertised at the time of subscription, they could inquire about eligibility for a refund.
Technical Issues: In the rare event that significant technical problems prevent a user from accessing the e-newsletter over an extended period, they might be eligible for a refund for that billing cycle.
Subscription Overlap: If a user unintentionally subscribes twice and this leads to duplicate charges, they may qualify for a refund for the additional subscription.
Feedback and Adjustments: Feedback from users about the service that results in a change in subscription terms or add-ons may also lead to considerations for adjustments or refunds.
Users are encouraged to review their account statuses and reach out to customer service for any billing inquiries related to these scenarios. Understanding individual circumstances and account management processes will help clarify eligibility for potential refunds.
Step-by-Step Process to Request Your KidsOutAndAbout's e-newsletter Refund Like a Pro
If you purchased through KidsOutAndAbout's e-newsletter:
Visit the KidsOutAndAbout website and log into your account.
Navigate to the “Account Settings” section, usually found in your profile dropdown.
Locate the “Subscription” tab.
Find the option for “Manage Billing” or “Billing History.”
Identify the relevant transaction for which you wish to request a refund.
Click on the transaction and select “Request Refund.”
In the request box, mention that you were surprised by the renewal and emphasize that the account has been unused or underutilized.
Submit your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select “Subscriptions.”
Find and select your KidsOutAndAbout subscription.
Tap on “Cancel Subscription” if you haven’t yet, to prevent future charges.
Open the “Apple Support” app or visit the Apple website.
Select “Request a Refund.”
In your message, note that the subscription renewed unexpectedly and state that you have not made use of the services this billing cycle.
Follow the prompts to complete the refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select “Payments & subscriptions.”
Tap on “Subscriptions.”
Find your KidsOutAndAbout subscription and select it.
Click on “Cancel Subscription.”
Go back to the “Payments & subscriptions” menu.
Tap on “Budget & History” to find the transaction.
Click on the transaction and select “Request a Refund.”
In your comments, share that the renewal was unexpected and emphasize the minimal usage of the account.
Submit your request.
If you purchased through Roku:
Access your Roku device and navigate to the streaming channel.
Press the * button on your remote while highlighting the KidsOutAndAbout channel.
Select “Manage Subscription.”
Follow the prompts to cancel your subscription first.
Visit the Roku website and log into your account.
Go to “My Account” and find your channel subscriptions.
Locate the transaction for KidsOutAndAbout and select it.
Click on “Request a Refund.”
In your request, state that the subscription renewed without prior notice and mention that you have not utilized the services actively.
Complete the submission process.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to KidsOutAndAbout's e-newsletter for Refund
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount].
Attached you will find the relevant documentation for your reference.
I kindly request a confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
You will receive an email update once your request is reviewed and a decision is made.
Processing
Your refund is being processed by our team.
Allow 5-7 business days for your refund to be completed once this status is reached.
Refunded
Your refund has been successfully issued and funds are on their way.
Check your account in 3-5 business days to see the refund reflected.
Partially Refunded
A portion of your refund has been issued based on your request.
You will receive details of the partial refund via email, and the remaining balance is still under review.
Completed
Your refund process is fully completed.
No further action is required; you can view your refund in your account.
Canceled
Your refund request has been canceled.
If this was a mistake, please reach out for assistance to reinstate your request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refunds can sometimes be necessary when navigating subscriptions or services. Here are some real user scenarios where refunds were successfully claimed at KidsOutAndAbout:
Subscription Change: A family decided to upgrade their subscription to access additional resources. After realizing they were charged for both the old and new subscription plans for a month, they contacted KidsOutAndAbout support and received a refund for the duplicate charge.
Event Cancellation: One subscriber had purchased tickets to a family-friendly event promoted through the KidsOutAndAbout newsletter, but the event was canceled due to unforeseen circumstances. They reached out to customer service and were promptly issued a refund for the ticket purchase.
Billing Inquiry: After noticing an unexpected charge, a parent contacted KidsOutAndAbout to clarify their subscription status. Upon checking, customer support confirmed that an older plan had not fully transitioned during a recent upgrade, and they processed a refund for the extra payment.
Account Management: A subscriber accidentally selected an annual plan instead of a monthly one and realized the mistake shortly after during their account review. They contacted KidsOutAndAbout’s support team, and a refund for the difference was issued successfully, along with a switch to the desired monthly plan.
The Easiest Way to Get a KidsOutAndAbout's e-newsletter Refund
If you're frustrated trying to get a refund from KidsOutAndAbout's e-newsletter—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
If you've requested a refund for a ticket or activity booked through KidsOutAndAbout, tracking its status is easy and efficient! Here’s how you can keep tabs on your refund progress:
Email Updates: Keep an eye on your inbox! KidsOutAndAbout sends email notifications at key stages of the refund process. Look for messages with the subject line "Refund Update" for any important information.
Account Dashboard: Log into your KidsOutAndAbout account and navigate to the Order History section. Here, you will find a list of your recent purchases, including any pending refunds and their current status.
Mobile App Notifications: If you use the KidsOutAndAbout mobile app, ensure that notifications are turned on. You will receive instant updates on your refund status directly within the app.
Billing Section Insight: Visit the Billing section of your account settings. This area provides detailed information about your transactions and any initiated refunds, including estimated processing times.
Refund Progress Information: KidsOutAndAbout provides updates on the refund progress, such as "requested," "processing," or "completed." Checking these statuses will give you a clearer picture of where your refund stands.
FAQ
Refunds for subscriptions to KidsOutAndAbout's e-newsletter are generally not provided if a user forgets to cancel before the renewal date. We recommend reviewing your subscription details and cancellation options ahead of time to avoid any unforeseen charges. If you have specific concerns, please reach out to customer support for assistance.
Refunds typically take 5 to 7 business days to process after they have been approved. The time it takes for the funds to be reflected in your account can vary depending on your bank's processing times.
If you see a charge but do not have an active subscription, please check your email for any confirmation messages associated with your account. If you still have questions, reach out to our customer support team with the details of the charge, and we will gladly assist you in resolving the issue.
If you're unable to obtain a refund directly from KidsOutAndAbout's e-newsletter, consider reaching out to customer service again for further assistance. You may also want to escalate your inquiry within their support system for a more comprehensive review. Additionally, reviewing your account details and subscription settings can provide clarity on any potential options.
If you encounter a situation where a refund cannot be issued, it's advisable to review KidsOutAndAbout's refund policy to ensure all criteria have been met. You might also consider reaching out to their customer support team again for further clarification or assistance. Additionally, checking your account details for any potential discrepancies may provide more insight into the matter.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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