It's not uncommon for users to overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to clarify how refunds work at Kin and Castle, outlining eligibility criteria and providing step-by-step instructions to help you request your money back with ease. Whether you're familiar with our process or new to it, we're here to ensure you have a smooth experience in retrieving your funds.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Retrieve your order confirmation email from Kin and Castle for reference.
Transaction ID - Locate your unique transaction ID from your receipt or order history.
Account Information - Ensure you have your registered email and account details ready for verification.
Original Payment Method - Have the details of the payment method used (credit card, PayPal, etc.) for processing the refund.
Product Condition Details - If applicable, assess and note the condition of the product being returned.
Specific Return Reason - Prepare a clear explanation of why you are requesting the refund to streamline the process.
Return Shipping Information - If returning a product, gather details about the return shipping process and any associated costs.
Contact Support History - Collect any prior correspondence with customer support regarding the refund for reference.
Timeframe of Request - Confirm that your refund request is within the designated timeframe set by Kin and Castle.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Gift Cards
Up to 14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Kin and Castle
Users of Kin and Castle may have specific rights regarding refunds based on their particular circumstances and subscription options. Kin and Castle specializes in providing personalized service management and design assistance. Understanding the eligibility criteria for refunds can help users navigate their accounts effectively.
The following situations may qualify users for a refund from Kin and Castle:
Service Dissatisfaction: If a user feels that the service provided does not meet the agreed-upon expectations within the framework outlined during the initial consultation, they may be eligible for a refund depending on the terms of their service contract.
Billing Inquiries: Should there be a perceived discrepancy in billing related to service packages that are not received or delivered as communicated, users can inquire about the possibility of receiving a refund for the undelivered services.
Project Cancellation: If a user cancels a project or service within the stipulated grace period of the agreement and there are outstanding balances for services not rendered, they might qualify for a refund for those specific services.
Technical Issues: In instances where technical difficulties impact a user’s ability to receive the full scope of services they subscribed for, an assessment may lead to eligibility for a refund to account for the inconveniences caused.
It is recommended that users review the specific terms of their agreement with Kin and Castle and reach out to customer support for personalized assistance regarding eligibility for refunds based on their individual circumstances.
Step-by-Step Process to Request Your Kin and Castle Refund Like a Pro
If you purchased through Kin and Castle.com:
Visit the Kin and Castle website and log into your account.
Navigate to the Account Settings or Billing section.
Locate the Order History or Membership Details section.
Find the subscription or charge you wish to get a refund for.
Click on Request Refund or similar button next to the charge.
Fill out the refund request form, mentioning that the subscription renewed without notice or your account was unused.
Submit your request and keep an eye on your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find your subscription for Kin and Castle and tap on it.
Select Cancel Subscription if applicable.
To request a refund, go to the Apple Report a Problem page in your browser.
Log in with your Apple ID and find the charge related to Kin and Castle.
Click Report a Problem and select I'd like to request a refund.
Describe your reason, emphasizing the subscription renewed without notice or that you did not use the account.
Submit your request and check your email for the process completion.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find your Kin and Castle subscription.
Tap on it and choose Cancel Subscription if applicable.
To request a refund, go to the Google Play Help Center in your browser.
Navigate to Request a refund and click on the link provided.
Log in if prompted and complete the form, mentioning the subscription renewed without notice or that the service was not used.
Submit your request and wait for a response via email.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select My Account and then Manage your subscriptions.
Find your subscription to Kin and Castle.
Click on it and select Cancel Subscription if necessary.
Next, visit the Roku Support Page for refund requests.
Contact support via Chat or Email.
In your message, mention that the subscription renewed without notice or highlight lack of usage.
Submit your message and monitor your email for any updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Kin and Castle for Refund
Script
Copy
Subject: Refund Request – Kin and Castle Account [Your Email]
Dear Kin and Castle Support Team,
I hope this message finds you well.
I am writing to bring to your attention my billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
I have attached relevant documentation for your review.
Could you please confirm the status of this request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received and is awaiting review.
Your refund is in the queue for assessment; it may take up to 3 business days to be processed.
Processing
The refund is currently being processed by our finance team.
We're actively working on your refund, and it should be completed within 5-7 business days.
Refunded
Your refund has been successfully completed.
The amount has been credited back to your original payment method. Check your account balance.
Partially Refunded
Only a portion of your total refund request has been processed.
You will receive the refunded amount shortly, with a detailed breakdown emailed to you.
Canceled
The refund request has been canceled either by you or by our team.
If this was an error, you can submit a new request; otherwise, no further action is needed.
Completed
The refund process is finished, and your request has been closed.
This means your refund has been fully processed or confirmed. No further action is required.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Kin and Castle, our users often encounter various situations that lead to successful refund claims. Here are some realistic scenarios showcasing how our users navigated their account management effectively:
Subscription Downgrade: A user decided to downgrade their subscription plan after realizing they needed fewer features. After following the straightforward process to adjust their plan, they were surprised to see a charge for the higher plan still listed. Upon inquiry, Kin and Castle promptly issued a refund for the difference in pricing, ensuring the user's satisfaction.
Service Interruption Credit: A user experienced an unexpected service outage that lasted longer than a few hours. After contacting support to clarify the situation, Kin and Castle provided a credit on the user’s account for that month’s service as a courtesy, allowing the user to feel valued and taken care of.
Accidental Add-on Purchase: A user accidentally purchased an add-on service that they did not intend to keep. After reaching out to customer support shortly after the purchase, Kin and Castle facilitated a quick refund, helping the user to easily manage their account preferences.
Billing Cycle Clarification: A user noticed a charge that seemed out of sync with their expected billing cycle. After communicating with customer support, they learned that the charge was due to an annual upgrade made prior to their renewal date. Kin and Castle assisted in clarifying the billing timeline and offered a partial refund for any overlap, ensuring the user understood their subscription better.
The Easiest Way to Get a Kin and Castle Refund
If you're frustrated trying to get a refund from Kin and Castle—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Kin and Castle is a seamless experience when you know where to look. Here are efficient ways to stay updated on your refund progress:
Check Your Email: Kin and Castle sends out email notifications for every refund request. Keep an eye on your inbox for updates regarding the status of your refund, including when it’s processed or if additional information is needed.
Use the Kin and Castle Mobile App: For on-the-go updates, download the Kin and Castle app. Navigate to the notifications section to find real-time updates on your refund status, ensuring you’re always informed.
Access Your Account Dashboard: Log into your Kin and Castle account and head to your account dashboard. Under the 'Order History' section, you can view the status of your past orders and any pending refunds.
Review the Billing Section: Within the billing section of your account settings, any refunds initiated will be listed along with their current status. This area provides detailed information about when you can expect the refund to be processed.
Track Progress Updates: Kin and Castle offers precise tracking for your refund's progress. Look for status indicators such as "Pending Approval," "Being Processed," and "Refund Completed" in both your email updates and account dashboard.
FAQ
Refunds are generally not provided in cases where users forget to cancel their subscription before the renewal date. We encourage users to review their account settings regularly to avoid unexpected charges. For any specific concerns, please reach out to our customer support team for assistance.
Refunds typically take 5 to 10 business days to process, depending on your bank or payment provider. Once we initiate your refund, you will receive a confirmation email, and the amount should appear in your account shortly thereafter. Please keep in mind that processing times may vary slightly based on your financial institution.
If you see a charge but don’t have an active subscription, please check your email for any previous subscription confirmation or notifications. If you still have questions, contact our customer support team with the details of the charge for further assistance.
If you are unable to receive a refund directly from Kin and Castle, consider reaching out to their customer service team again for further assistance. Additionally, you may want to explore escalating your inquiry within their support system for more comprehensive guidance. Reviewing your account details may also provide insight into your options.
If Kin and Castle is unable to process your refund, consider revisiting their refund policy to ensure you meet all requirements. You may also contact their support team again for clarification, providing any relevant details about your request. Additionally, checking your account details may offer insights into the status of your refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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