It's common for users to overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to clarify how KineThera refunds operate, ensuring you understand who qualifies for a refund and the straightforward steps to request your money back promptly. With this information, you can navigate the refund process with confidence and ease.
What You Should Prepare Before Applying For Refund
Order Number - Have your specific order number handy, which is essential for tracking your purchase.
Transaction ID - Locate the unique transaction ID provided during your payment process.
Email Confirmation - Include the email confirmation of your order as it serves as proof of purchase.
Account Information - Ensure your KineThera account details, such as the email address used for registration, are ready to verify your identity.
Reason for Refund - Clearly articulate the reason for your refund request, whether it's related to service dissatisfaction or a technical issue.
Engagement History - Document any previous communication with customer support regarding your issue, including dates and content of messages.
Screenshots - Capture relevant screenshots that may illustrate the issue you encountered with the service.
Terms & Conditions - Review KineThera's refund policy to ensure your request aligns with their criteria.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-7 working days
Google Pay
5-7 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from KineThera
At KineThera, we strive to provide exceptional service and ensure our users have a clear understanding of their rights regarding refunds. The eligibility for a refund may depend on various circumstances related to account management and the specific services utilized. Users are encouraged to familiarize themselves with the following scenarios that may qualify for refunds based on KineThera's policies.
Service Quality Issues: If a user experiences significant service disruptions or issues that prevent them from effectively using the product, they may qualify for a refund. This is contingent on the provided service being inaccessible for a defined period of time.
Subscription Cancellation: In the event that a user cancels their subscription before the next billing cycle but notices a charge, they might be eligible for a refund for the upcoming billing period under specific conditions related to their subscription status.
Change in Service Availability: If KineThera alters the services offered or discontinues a specific feature that significantly impacts a user’s experience, users may qualify for a prorated refund for the remaining service duration.
Billing Discrepancies: Users who notice discrepancies in their billing cycle, such as unexpected charges related to the services they subscribed for, may be eligible for review and potential refund, depending on specific circumstances related to their account.
Promotional Adjustments: Users who participated in a promotional offer that was not honored according to the advertised terms may qualify for a refund, reflecting the difference in what was promised and what was delivered.
For any of the above situations, KineThera encourages users to reach out through established customer service channels for further assistance and clarification regarding their specific circumstances.
Step-by-Step Process to Request Your KineThera Refund Like a Pro
If you purchased through KineThera.com:
Visit the KineThera website and log into your account.
Navigate to the 'My Account' section, usually found in the upper right corner.
Click on 'Billing History' or 'Subscriptions' to view your active membership.
Select the subscription you wish to refund.
Look for the ‘Request Refund’ button or link on the subscription details page.
Fill out the refund request form:
In the reason field, say that the subscription renewed without notice.
Indicate that the account was not used during the billing period.
Submit your refund request and note any confirmation number.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find and tap on your KineThera subscription.
Select 'Cancel Subscription' if prompted, then scroll to find the option to request a refund.
Follow the prompts to file a refund request:
State that the subscription renewed without prior notice.
Mention that you did not use the service frequently or at all.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select 'Payments and Subscriptions'.
Choose 'Subscriptions' and find your KineThera membership.
Tap on it and select 'Cancel Subscription'.
After cancellation, find the option to request a refund:
Mention that the subscription renewed unexpectedly.
Highlight that you have not utilized the membership.
If you purchased through Roku:
Go to the Roku home screen and select 'Streaming Channels'.
Choose 'My Channels' and locate KineThera.
Note down your subscription details for reference.
Visit the Roku support website and sign in to your account.
Select 'Manage your subscriptions' and find your KineThera subscription.
Request a refund through the support option:
Indicate that you were charged without a reminder.
State that there has been minimal or no usage of the service.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to clarify a billing situation regarding my KineThera account. [describe reason]
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Accordingly, I would like to request a refund in the amount of [Amount].
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If applicable, I have attached documentation to support my request.
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I would appreciate your confirmation within 3-5 business days.
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Thank you for your attention to this matter.
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Best regards,
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[Your Name] \n[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
You will be notified once the review is complete, typically within 3-5 business days.
Processing
Your refund is currently being processed by our team.
This stage may take up to 7 business days before completion.
Refunded
The full amount of your purchase has been successfully refunded.
The funds should reflect in your account within 3-5 business days, depending on your bank.
Partially Refunded
A portion of your refund has been processed, typically for partially returned items.
You will see the partial amount credited, and further action may be required for remaining items.
Completed
Your refund process is complete, and the funds are no longer on hold.
You can now view the transaction in your account statements.
Canceled
Your refund request has been canceled, often due to insufficient information.
Please reach out to customer support for clarification or to initiate a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At KineThera, users navigate various situations regarding their subscriptions and services. Here are a few real user scenarios illustrating how refunds were successfully claimed:
Subscription Overlap: A user intended to switch to a new subscription plan but mistakenly ended up subscribed to both plans for a brief overlap period. After reaching out to KineThera’s support team, they provided details of the switch, and the customer received a refund for the extra subscription fee.
Session Cancellation: A user scheduled a therapy session but had to cancel due to unforeseen circumstances. KineThera’s policy allowed for a full refund when cancellations were made within their timeframe. The user submitted their cancellation request via the app, and their refund was processed promptly.
Plan Downgrade: A long-time subscriber decided to downgrade their plan to save costs but did not realize they would be charged for the higher tier through the end of their billing cycle. After contacting customer service for clarification and providing their downgrade request, the user received a refund for the difference in charges.
Billing Error Clarification: A user noticed an unusually high billing amount for their subscription period. After investigating through KineThera’s user support, it was determined that a billing error occurred due to a promotional discount not applying correctly. The user was issued a refund for the overcharged amount.
The Easiest Way to Get a KineThera Refund
If you're frustrated trying to get a refund from KineThera—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with KineThera is designed to be straightforward and efficient. Follow these steps to stay updated on your refund progress:
Email Notifications: KineThera will send you email updates regarding your refund status at each stage of the process. Be sure to check your inbox (and spam folder) for messages that include confirmation and updates on approval.
In-App Notifications: If you have the KineThera app installed, ensure notifications are enabled. Important updates about your refund will appear directly within the app for easy access.
Account Dashboard: Log into your KineThera account and navigate to the Order History section. Here, you can view the status of your refund along with details of the original transaction.
Billing Section: For a more detailed breakdown, head to the Billing section within your account. This area provides comprehensive information about pending refunds and their expected processing times.
Detailed Progress Updates: KineThera provides updates like "Refund Requested," "In Processing," and "Refund Issued." Monitor these stages in your account dashboard for a real-time look at your refund's progress.
FAQ
Unfortunately, if you forget to cancel your subscription before the renewal date, we cannot provide a refund for that billing cycle. We encourage users to keep track of their subscription dates to avoid unintentional charges. However, we’re here to assist you with any questions or concerns regarding your account.
Refund processing times can vary depending on your financial institution. Typically, once a refund is initiated, it may take between 5 to 10 business days for the funds to reflect in your account. For tracking the status of your refund, we recommend checking with your bank or payment provider.
If you notice a charge but don't have an active subscription, please check your account for any expired subscriptions or trial periods that may have converted to a paid plan. If everything looks correct and you still have concerns, reach out to our support team with your transaction details for further assistance.
If you're unable to obtain a refund directly from KineThera, consider reaching out to their customer service team once more for additional assistance. You may also explore escalating your issue within their support system for further resolution. Additionally, reviewing your account details and understanding the specific policies may provide further clarity on your options.
If KineThera refuses to issue a refund, you may want to review their refund policy carefully to understand the conditions that apply. Additionally, consider reaching out to their customer support again for further clarification or to check if there are any account-specific details that can be addressed. This approach may help in exploring any options available to you.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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