Many individuals only consider billing matters when an unexpected charge arises, such as an automatic subscription renewal. This guide is designed to help you navigate the refund process with Kings Mortgage Services, ensuring you understand who is eligible for refunds and how to request your money back efficiently. With clear steps and helpful insights, we aim to make the refund experience as seamless as possible for you.
What You Should Prepare Before Applying For Refund
Loan Account Number: Locate your unique loan account number associated with your mortgage.
Transaction ID: Retrieve the transaction ID from your payment method for the initial fee associated with your mortgage.
Proof of Payment: Gather bank statements or receipts that confirm the payment made to Kings Mortgage Services.
Refund Request Email: Draft an email specifying your request for a refund, including details of the service for which you are requesting a refund.
Correspondence Records: Compile any prior communications with customer service related to your loan or refund inquiry.
Identity Verification Documents: Have your government-issued ID and Social Security number ready for identity verification purposes.
Loan Agreement: Review your original loan agreement to understand the terms regarding refunds.
Dates of Service: Note specific dates relevant to your loan or transaction that may support your refund request.
How Long Does it Take to request a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Bank Transfer
5-7 working days
Check
7-10 working days
Online Payment Portal
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Kings Mortgage Services
At Kings Mortgage Services, we aim to provide our clients with clarity and support regarding their rights and eligibility for refunds. Understanding your account status and the specific scenarios that may lead to a refund can be crucial. Our services primarily involve mortgage solutions, which include loan origination, payment processing, and related administrative tasks. Refund eligibility typically relates to situations involving the management of your mortgage services.
The following scenarios may qualify for a refund consideration:
Overpayment on Loan Fees: If you have made an extra payment that exceeds the required loan fees for a specific period, you may be eligible for a refund.
Incorrect Billing of Prepaid Interest: In cases where the prepaid interest amount charged does not align with your mortgage agreement, there may be grounds for a refund.
Loan Application Withdrawal: Should you decide to withdraw your loan application prior to processing, any fees that are not associated with the appraisal or other third-party services might be refundable.
Service Cancellation: If you cancel a service associated with your mortgage, you may be eligible for a refund on any unused service fees, subject to our cancellation policy.
Account Adjustments: Adjustments made to your account for accounting purposes that result in a credit balance could lead to a potential refund.
Each situation is evaluated based on your specific account details and the terms of your agreement with Kings Mortgage Services. Should you have questions regarding your account or potential refund eligibility, we encourage you to contact our customer service team for tailored assistance.
Step-by-Step Process to Request Your Kings Mortgage Services Refund Like a Pro
If you purchased through Kings Mortgage Services.com:
Scroll to the bottom and click on the "Contact Us" link.
Choose the appropriate support option for billing questions.
In the message, mention that your subscription renewed without notice.
Request a refund and specify that you have not used the service since the renewal.
Provide any relevant transaction details, like dates and amounts, to support your claim.
Submit the form and wait for a confirmation email regarding your request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top.
Select Subscriptions.
Locate your Kings Mortgage Services subscription.
Tap on it, then choose Cancel Subscription to stop future charges.
Go back to the Apple ID menu and select Purchase History.
Find the relevant charge for Kings Mortgage Services.
Tap on the charge, then select Report a Problem.
Choose I’d like to request a refund and in the message, state that the service was not utilized after the renewal.
Submit your request and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Profile icon at the top right.
Select Payments and subscriptions.
Tap on Subscriptions and find your Kings Mortgage Services subscription.
Select it, then tap Cancel Subscription for future cancellations.
Go back to Payments and subscriptions and choose Charge history.
Find the Kings Mortgage Services charge and tap on it.
Select Report a Problem and in the message, indicate that the subscription renewed without warning.
Submit the form and await a response regarding your refund status.
If you purchased through Roku:
On your Roku remote, press the Home button.
Navigate to Settings and select Subscriptions.
Find your Kings Mortgage Services subscription and select it.
Cancel the subscription to stop future billing.
Visit the Roku website and log into your account.
Go to My Account and locate your subscription charge for Kings Mortgage Services.
Click on Need help? and select Contact Support.
In your messaging, state that you would like a refund due to not utilizing the service after renewal.
Provide any relevant details for reference and submit your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
My name is [Your Name], and I am writing to formally request a refund due to [describe reason]. I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
Could you please confirm the receipt of my refund request within 3-5 business days? I appreciate your assistance with this matter.
Thank you for your attention to this request. I look forward to your prompt response.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
You will be notified once your refund request is reviewed.
Processing
Your refund request has been approved and is being processed.
This typically takes 3-5 business days to reflect in your account.
Refunded
The full amount of your payment has been successfully refunded.
You should see the refunded amount in your account within 1-3 business days.
Partially Refunded
A portion of your original payment has been refunded.
Check your account for the refunded amount; further requests can be made if needed.
Completed
Your refund process is complete and your account is updated.
All transactions are finalized; no further action is needed on your part.
Canceled
Your refund request has been canceled by you or the administrator.
No refund will be processed; you can reapply if needed.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Kings Mortgage Services, clients sometimes encounter situations where a refund might be necessary. Below are several realistic scenarios illustrating how users have successfully claimed refunds while interacting with the company:
Service Cancellation Overlap: A customer requested to cancel their loan processing fee after realizing they no longer needed the service. Upon confirming the cancellation, Kings Mortgage Services promptly processed the refund for the unutilized service period.
Fee Adjustment After Program Change: A client decided to switch from a fixed-rate mortgage to an adjustable-rate mortgage. After consulting with their loan officer, they were informed about a possible adjustment in fees. Kings Mortgage Services facilitated a refund for the initial processing fee that was no longer applicable after the program change.
Incorrect Initial Fee Charge: After a consultation, a client found that they were mistakenly charged an application fee that should have been waived due to a promotional offer. They contacted customer service, and Kings Mortgage Services efficiently issued a refund for the fee once the promotional eligibility was confirmed.
Refund for Unused Appraisal Fees: A customer who applied for a mortgage decided to withdraw their application before the appraisal process began. After reviewing the account and confirming that no services had been rendered, Kings Mortgage Services processed a full refund of the appraisal fees charged at the outset.
The Easiest Way to Request a Kings Mortgage Services Refund
If you're frustrated trying to get a refund from Kings Mortgage Services—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Kings Mortgage Services is straightforward and efficient. By utilizing various communication methods and tools provided by the service, you can stay informed on the progress of your refund. Here’s how to track your refund status efficiently:
Check Your Email Regularly: Kings Mortgage Services sends regular email updates regarding your refund status. Look for emails from support@kingsmortgage.com for notifications about your refund request and any necessary updates.
Utilize the Mobile App: If you have the Kings Mortgage Services mobile app, check the notifications section for real-time updates related to your refund. This is a convenient way to receive prompts directly to your phone.
Log into Your Account Dashboard: For detailed information, log into your account on the Kings Mortgage Services website. Navigate to the Order History section where you’ll find information regarding your refund request and its current status.
Review the Billing Section: Within your account settings, go to the Billing section. Here, you can view all past transactions and find specific details about your refund requests and timelines.
Track Progress Updates: Kings Mortgage Services provides clear indications of where your refund stands. You can expect updates such as "Refund Requested," "Processing," and "Refund Issued" in both your dashboard and email.
Reach Customer Support: If you have questions or need clarification, you can reach out through the Contact Us feature in your account or call the customer support number provided on the website.
FAQ
If you forgot to cancel your service in time, unfortunately, we cannot process a refund for that billing cycle. However, we recommend reaching out to our customer support team directly, as they may be able to assist you with your specific situation and provide guidance on any possible options.
Refunds from Kings Mortgage Services typically take 5 to 10 business days to process, depending on your financial institution. Once the refund is issued, the time it takes for the funds to appear in your account may vary by bank and transaction type.
If you see a charge but do not have an active subscription, please first verify your account status by logging into your Kings Mortgage Services account. If you still believe there is an error, contact our customer support team directly through our website for assistance in resolving the matter.
If you are unable to secure a refund directly from Kings Mortgage Services, consider reaching out to their customer service for further clarification or assistance. You may also try escalating your request within their support system to ensure it receives the appropriate attention. Additionally, reviewing your account details may provide insights on any other options available.
If Kings Mortgage Services refuses to issue a refund, you may want to review their refund policy for clarity on eligibility and terms. Additionally, consider contacting their customer support again for further clarification or to discuss your situation. Checking your account details for any discrepancies may also help provide additional context.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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