How to Get a Kitty Catfe Refund

• Order Number: Locate your unique order number from your original purchase confirmation email.
• Account Information: Ensure you have the email address and username associated with your Kitty Catfe account.
• Transaction ID: Find the transaction ID from your payment confirmation, which may be needed for verification.
• Purchase Date: Have the date of your visit or online purchase handy to reference your transaction.
• Reason for Refund: Clearly outline the specific reason for your refund request, such as issues with an experience or product.
• Photo Evidence: Gather any relevant photos that support your refund request, such as damaged products or unsatisfactory experience.
• Communication Records: Retain any previous correspondence with Kitty Catfe regarding your transaction, including emails or chat logs.
• Gift Certificate or Voucher Details: If applicable, keep the details of any used gift certificates or vouchers related to your transaction.

*Working days are Monday to Friday, and don't include public holidays.

At Kitty Catfe, we strive to provide our customers with a delightful experience while enjoying the company of our adorable cats. As part of our commitment to customer satisfaction, we have established a clear understanding of our users' eligibility for refunds based on specific circumstances related to our services.

Customers may find themselves in various situations regarding their bookings or purchases, and certain criteria might influence their eligibility for a refund. Below are the scenarios relevant to our services:

• Cancellation of Reservations: If a customer needs to cancel a reservation for our cat café experience, they may qualify for a refund if the cancellation is made within a specific time frame prior to their scheduled visit.
• Service Issues: If a customer encounters a situation where our services do not meet the expected standards during their visit, they could be eligible for a refund, subject to the details of the experience.
• Product Purchases: For items purchased from our café, such as merchandise or cat-themed products, refunds might be available if the items are defective or damaged upon receipt, provided they are returned within our return policy timeline.
• Event Ticket Refunds: If a customer buys tickets for special events at Kitty Catfe and cannot attend due to unforeseen circumstances, they may be eligible for a refund if they notify us in advance of the event date.
• Account Management: Users experiencing difficulties related to their subscription or membership accounts may inquire about potential adjustments or refunds based on their account activity and membership terms.

We encourage our customers to reach out to our team for specific inquiries regarding their situation, as we are here to assist with any questions related to reservations, purchases, or account status.

At Kitty Catfe, we strive to create a delightful experience for all our visitors, but sometimes life happens and users may need to request a refund. Here are a few scenarios where our customers successfully claimed refunds:

• Membership Delay: A customer purchased a monthly membership but faced an unexpected delay in accessing the cat café due to personal reasons. They contacted customer support to explain the situation, and Kitty Catfe promptly issued a refund for the unused days.
• Event Cancellation: After booking a special cat-themed event, a customer received notification that the event had to be canceled due to unforeseen circumstances. Upon reaching out to the team, they received a full refund for their ticket purchase, along with an invitation to reschedule for a future date.
• Gift Card Redemption: A user purchased a gift card for a friend but found out that the friend had already received one from another source. They contacted Kitty Catfe, and, after verifying the purchase, they were able to receive a refund for the unused gift card.
• Service Change: A customer initially signed up for a multi-visit pass but later realized they wouldn't be able to use it as planned. After reaching out for clarification on their options, the team assisted them in receiving a refund for the remaining visits they wouldn’t utilize.

Tracking your refund status at Kitty Catfe is simple and straightforward. To ensure you stay updated on your refund request, follow these specific steps:

• Check Your Email: Once your refund is initiated, Kitty Catfe sends an email notification confirming the request. Ensure you look for emails from info@kittycatfe.com for important updates on your refund status.
• Utilize the Kitty Catfe App: If you have the Kitty Catfe mobile app, you can conveniently check your refund status right within the app. Navigate to the Account section and select Order History to see detailed information about your refund.
• Visit Your Account Dashboard: Log into your account on kittycatfe.com and go to the Account Settings. Under the Billing section, you will find a dedicated area for Refunds, where you can view the progress and status of any requested refunds.
• Review Refund Progress: Kitty Catfe provides updates on the status of your refund. You can expect notifications detailing when your refund is being processed, as well as estimated arrival times based on your original payment method.
• Contact Customer Support: If you need further assistance or haven’t received any updates, don’t hesitate to reach out to Kitty Catfe's customer support through the support page or via their social media channels.