Many users often overlook billing details until an unexpected charge catches their attention, perhaps due to an automatic subscription renewal. This guide is designed to walk you through the Kizik refund process, outlining who is eligible for a refund and providing clear steps to request your money back swiftly. We understand that navigating refunds can feel overwhelming, and our goal is to make this process as straightforward and stress-free as possible.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number from the original confirmation email or your Kizik account.
Proof of Purchase: Have your order confirmation receipt or invoice ready to verify the transaction.
Kizik Account Information: Ensure you have access to the email address associated with your Kizik account to facilitate communication.
Photos of the Product: Take clear photos of the product, showing any defects or issues that justify your refund request.
Return Authorization: If applicable, prepare any return authorization numbers provided by Kizik if required for returning the product.
Shipping Information: Keep details of the shipping method and tracking number if the product is being returned.
Refund Reason: Be ready to clearly state the reason for your refund request, such as sizing issues or product defects.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 business days
PayPal
3-5 business days
Clearpay
5-10 business days
Gift Cards
Refunds issued as store credit
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Kizik
Kizik, a retailer of innovative, hands-free footwear, aims to provide customers with a pleasant shopping experience. Understanding your rights as a customer is crucial, especially regarding refunds. Kizik maintains policies designed to address user needs and inquiries regarding various purchase scenarios. Here are some circumstances that may qualify for a refund:
Defective Products: If your Kizik shoes arrive defective or fail to perform as expected, you may be eligible for a refund or exchange.
Incorrect Orders: If you receive the wrong item in your order, you could qualify for a refund upon returning the product.
Sizing Issues: If the shoes do not fit as anticipated despite following the size guide, Kizik may offer a solution such as an exchange or a refund if initiated within the appropriate timeframe.
Damage During Shipping: Should your order arrive damaged due to shipping, you may be eligible for a refund or replacement after verifying the issue with customer service.
Return Policy Compliance: All returns must comply with Kizik's specified return policies, including time limits for return initiation and conditions for returned products.
In all cases, it’s essential to consult Kizik's customer service for guidance on the specific process for obtaining a refund or exchange based on your situation. Their team can provide you with the necessary assistance tailored to your needs.
Step-by-Step Process to Request Your Kizik Refund Like a Pro
If you purchased through Kizik.com:
Visit kizik.com and scroll to the bottom of the homepage.
Click on the 'Contact Us' link located in the footer.
Select the 'Customer Service' option from the menu.
In the contact form, include the following details:
Your order number (if applicable).
Email associated with the purchase.
State that you are requesting a refund for your subscription, emphasizing that it renewed without prior notice.
Mention whether the service was underused or unused.
Submit the form and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find the Kizik subscription and tap on it.
Select 'Cancel Subscription' at the bottom of the page.
Visit the Report a Problem website at reportaproblem.apple.com.
Log in with your Apple ID and find the transaction for the subscription.
Click on 'I’d like to', then select 'Request a refund'.
Choose a reason related to the automatic renewal.
In the comments, emphasize that the service has not been used or that you were unaware of the renewal.
Submit your request and wait for a confirmation email.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon in the upper left corner.
Select 'Subscriptions' and find your Kizik subscription.
Tap on the subscription and select 'Cancel Subscription'.
Go to play.google.com and log into your account.
Find the order associated with your Kizik subscription.
Click on 'Report a problem' and choose 'Request a refund'.
For the reason, mention that you were charged without awareness of renewal.
State the service was not used or underutilized.
Submit and wait for a confirmation email.
If you purchased through Roku:
Navigate to my.roku.com and log into your Roku account.
Scroll down to 'Manage your subscriptions'.
Locate your Kizik subscription and click on it.
Click on 'Cancel Subscription'.
After canceling, go to the Roku Support page.
Select the 'Contact Support' option.
Fill out the form, indicating your reason for the refund request related to auto-renewal notifications.
Emphasize underutilization or absence of usage.
Submit the form and await their response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
I have attached any relevant documentation for your review.
Please confirm the receipt of this request within 3-5 business days.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet processed.
You will receive an update once your request is reviewed, typically within 1-3 business days.
Processing
Your refund is being processed by our team.
This may take up to 5 business days. You will be notified once completed.
Refunded
Your refund has been successfully processed and issued.
The amount should reflect in your account within 3-5 business days, depending on your bank.
Partially Refunded
A portion of your total order has been refunded.
Check the details in your account for the exact amount refunded.
Completed
Your refund process is complete; no further action is needed.
You can now check your account for the updated balance.
Canceled
Your refund request has been canceled.
You may wish to contact customer service for more information on why.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Kizik, customers often navigate various situations regarding their orders and returns. Here are a few scenarios where users successfully claimed refunds:
Order Delay: A customer ordered a pair of Kizik shoes for an upcoming event, but the delivery was delayed beyond the expected date. Upon reaching out to customer support, they provided details and received a full refund since the shoes did not arrive in time.
Size Exchange: After receiving their Kizik shoes, a user realized they had selected the wrong size. They initiated the return process and, after sending the shoes back, successfully obtained a refund to purchase the correct size.
Defective Product: A customer discovered a defect in their Kizik shoes after a few uses. They submitted their concerns through the returns portal, and after reviewing their case, Kizik issued a prompt refund for the defective item.
Unsatisfactory Fit: After trying on a pair of Kizik shoes at home, a user found that the fit was not as expected. They followed the return instructions provided on the website, and upon returning the shoes, received a refund within the specified timeframe.
The Easiest Way to Get a Kizik Refund
If you're frustrated trying to get a refund from Kizik—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Kizik is simple and efficient, thanks to their dedicated communication and user-friendly tools. Here’s how you can stay updated on your refund progress:
Check Your Email: Kizik sends automatic email notifications for refund updates. Be on the lookout for emails titled 'Refund Processed' or 'Refund Update' to receive the latest information about your request.
Use the Kizik Mobile App: If you have the Kizik app installed, you can easily track your refund status. Navigate to the 'Orders' section to check for updates, including the current status of your refund.
Visit Your Account Dashboard: Log into your Kizik account on their website. Head over to the 'Account Settings' and then 'Order History' to view detailed information about your refund, including when it was initiated and any updates on processing times.
Review the Billing Section: In your account, check the 'Billing' section. This area provides insights into your recent transactions, including applied refunds, which can help you understand the status better.
Contact Customer Support: If you have any questions or need further clarity about your refund, feel free to reach out to Kizik's customer support through the 'Help' section on their website or app. They can provide personalized updates on your refund status.
FAQ
If you forgot to cancel your order on time, Kizik's refund policy generally does not allow for refunds due to missed cancellation deadlines. However, we encourage you to reach out to our customer service team to discuss your situation, as they may be able to offer you guidance or possible solutions.
Refunds from Kizik typically take 5-7 business days to process once your return has been received and approved. However, the exact timing may vary depending on your bank or payment provider's processing times.
If you see a charge but do not have an active subscription, please review your order history on your account. If you need further assistance, contact Kizik customer support with the details of the charge for clarification and resolution.
If you are unable to obtain a refund directly from Kizik, consider reaching out to their customer service team for further assistance or clarification on your order. You may also explore escalating your inquiry within Kizik's support system to ensure your concerns are addressed. Additionally, reviewing your account details and order history may provide insight into potential next steps.
If Kizik refuses to issue a refund, you may want to carefully review their refund policy to understand the criteria for returns. Additionally, consider reaching out to their customer support team again for further clarification or to discuss your specific situation. It may also be helpful to check your account details to ensure all information is accurate regarding your purchase.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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