Billing can often be an afterthought until an unexpected charge catches your attention, especially with subscription services like Knew You Psychotherapy. This guide is designed to clarify how refunds work within their system, helping you understand eligibility criteria and providing straightforward steps to request your money back efficiently. Whether you're navigating your first experience with their services or have questions about an existing charge, we're here to help you through the refund process with ease.
What You Should Prepare Before Applying For Refund
Account Email Address: Ensure you have the email associated with your Knew You Psychotherapy account for verification purposes.
Session Details: Gather information about the specific therapy sessions you wish to request a refund for, including the dates and times.
Transaction ID: Locate the transaction ID from your payment confirmation email or receipt to identify the specific charge.
Reason for Refund: Prepare a clear explanation of why you are requesting the refund, detailing any issues experienced with the service.
Confirmation of Cancellation: If applicable, have documentation of any cancellation requests made prior to the session to support your claim.
Payment Method Details: Have your payment method information (credit/debit card used) ready for the refund process.
Client Agreement: Review and have a copy of your client agreement or terms of service for reference during the refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Health Savings Account (HSA)
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Knew You Psychotherapy
At Knew You Psychotherapy, users have specific rights regarding refunds that are aligned with the nature of the services provided. As Knew You Psychotherapy focuses on mental health services, including individual therapy sessions, eligibility for refunds may depend on various situational factors relevant to the user’s experience and engagement with the service.
Users might be eligible for refunds under the following circumstances:
Session Cancellations: If a user cancels a scheduled session within the provider's stipulated cancellation policy timeframe, they may qualify for a refund for that session.
Service Quality Concerns: If a user feels that a session did not meet their expectations or the agreed-upon standards, they might discuss this with Knew You Psychotherapy to explore if a refund could be applicable.
Payment Errors: In the rare case where a user identifies an error related to their billing (such as being charged incorrectly for a service), they might be eligible for a refund after assessing the situation with the support team.
Package Expiry: If a user purchases a package of therapy sessions but does not use them within the particular time frame, they may inquire about the potential for a refund or credit for unused sessions under specific policies.
It is recommended that users contact Knew You Psychotherapy directly for detailed information and assistance regarding their particular situation, as each case may vary based on individual circumstances and the services rendered.
Step-by-Step Process to Request Your Knew You Psychotherapy Refund Like a Pro
If you purchased through Knew You Psychotherapy.com:
Scroll down to the bottom of the page and click on the "Contact Us" link.
Fill out the contact form with the following:
Your name and email address.
In the subject line, type "Refund Request".
In the message box, mention that you would like a refund for your membership due to it having renewed without notice.
Be sure to include your account information and the billing date.
Click the "Submit" button to send your request.
Check your email for a confirmation or any response from the Knew You team.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select "Subscriptions" from the list.
Find your subscription to Knew You Psychotherapy and tap on it.
Tap "Report a Problem" and then select "Request Refund".
Choose the reason for your refund. Use the phrasing: "The subscription renewed unexpectedly" or "The account was unused" to strengthen your case.
Submit your request and watch for an email response from Apple.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the profile icon at the top right corner.
Select "Payments & Subscriptions".
Tap on "Subscriptions" and find your Knew You Psychotherapy subscription.
Tap on "Manage" and then select "Cancel Subscription"; confirm the cancellation.
Return to the Google Play main menu and tap on "Account".
Scroll down to "Purchase History" and locate the transaction.
Next to the transaction, tap on "Report a Problem" and select "Request Refund".
State that "the subscription renewed without notice" or that "it was not used".
Send your request and monitor your email for the response from Google.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to the "Manage Account" section.
Select "Subscriptions" to view your active subscriptions.
Find the Knew You Psychotherapy subscription and click "Update Subscription".
Scroll down and find the option to report a problem.
Communicate that "the subscription renewed without consent" or mention that it was "unused" to enhance your request.
Follow any additional instructions to complete the refund request.
Keep an eye on your email for any further information or updates from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Knew You Psychotherapy for Refund
Script
Copy
Subject: Refund Request – Knew You Psychotherapy Account [Your Email]
Dear Knew You Psychotherapy Team,
I hope this message finds you well.
I am writing to address a billing situation related to my account. [describe reason]
I would like to request a refund in the amount of [Amount]. If applicable, I have attached documentation for your reference.
I kindly ask for confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet processed.
Your request is under review, and you will be notified within 3-5 business days.
Processing
Your refund is currently being processed.
You can expect the funds to be returned within 5-7 business days.
Refunded
Your refund has been successfully completed.
The amount will reflect in your account shortly, depending on your bank's processing times.
Partially Refunded
A portion of your refund has been issued.
You will see the partial amount in your account, and an explanation will accompany your notice.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact us for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Knew You Psychotherapy, our clients occasionally find themselves needing to navigate the nuances of our service offerings. Here are some scenarios where users successfully claimed refunds, reflecting common experiences within our community.
Subscription Service Adjustment: A user realized mid-term that their current subscription plan didn’t align with their needs after attending a few sessions. After a brief discussion with our support team, they were able to switch to a more suitable plan and received a prorated refund for the months not used on the previous subscription.
Session Cancellation: A client had to cancel a scheduled therapy session due to an unforeseen personal matter. By contacting our office ahead of the session, they were able to receive a full refund for the session, ensuring a smooth process without any complications.
Billing Inquiry: A client noticed a billing discrepancy regarding their subscription and reached out for clarification. Upon review, it was determined that they had been billed incorrectly for an additional session that wasn’t utilized. Our team promptly issued a refund for that session, rectifying the billing issue effectively.
Account Closure Process: A user decided to close their account after several months of therapy and inquired about any remaining balance. After confirming that they had prepaid for a session that would not be utilized, they were able to receive a refund for that session as part of the account closure process.
The Easiest Way to Get a Knew You Psychotherapy Refund
If you're frustrated trying to get a refund from Knew You Psychotherapy—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Knew You Psychotherapy is straightforward and designed to keep you informed throughout the process. Here’s how you can efficiently monitor your refund:
Check Your Email: Knew You Psychotherapy communicates all refund updates via email. Look for messages from support@knewyoupsychotherapy.com that provide detailed information about your refund status.
Log into Your Account Dashboard: Access your account on our website, and navigate to the Billing Section under your account settings. Here, you can view your refund status directly, along with any relevant transaction history.
Order History: In your account dashboard, select Order History to view past transactions. Each entry will indicate whether a refund has been initiated and the expected timeline for processing.
Mobile App Notifications: If you use our mobile app, ensure notifications are enabled. Refund progress updates are sent directly through the app, allowing you to stay informed on the go.
Customer Support: If you have any questions or need to check the specifics of your refund status, do not hesitate to reach out to our customer support team via the contact form in your account dashboard.
FAQ
At Knew You Psychotherapy, our cancellation policy requires timely notice to process refunds. If you forget to cancel within the specified time frame, we won’t be able to issue a refund for that session. We encourage clients to keep track of their appointments to ensure the best possible experience.
Refund processing times can vary depending on your financial institution. Generally, once a refund has been initiated, it may take 5 to 10 business days for the amount to reflect in your account. If you have further questions about your specific situation, please feel free to reach out.
If you see a charge but do not have an active subscription, please reach out to our support team at support@knewyoupsychotherapy.com. Provide the details of the transaction, and we will investigate the charge and assist you in resolving the issue.
If you are unable to obtain a refund directly from Knew You Psychotherapy, consider reaching out to their customer service team again for assistance or clarification about your request. You might also explore options for escalating your inquiry within their support system if needed. Additionally, reviewing your account details or previous correspondence may help you identify any further steps you can take.
If Knew You Psychotherapy declines to issue a refund, it may be helpful to review their refund policy for clarity on specific terms. You can also reach out to their support team again for further assistance or clarification regarding your situation. Additionally, checking your account details to ensure all information is accurate can help facilitate a smoother conversation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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