Managing subscriptions can often take a backseat until an unexpected charge catches you off guard. At Knight Swim, we understand that billing concerns can arise at inconvenient times, which is why this guide is designed to clarify how our refund process works. Here, you will find information on eligibility for refunds and a step-by-step guide to request your money back efficiently. Our goal is to ensure that your experience with Knight Swim remains positive and straightforward.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Locate the initial order confirmation email sent to you after purchase for essential transaction details.
Transaction ID - Find the specific transaction ID associated with your swimwear purchase; this is crucial for processing your refund.
Your Account Information - Have your Knight Swim account username or email address ready for verification purposes.
Return Shipping Tracking Number - If applicable, keep the tracking number for your return shipment if you are sending items back.
Customer Feedback - Consider drafting a brief explanation of why you are requesting a refund, as this may aid the process.
Item Condition Photos - If needed, take clear photos showing the condition of the swimwear, particularly if it's defective or not as described.
Knowledge of Refund Policy - Review Knight Swim's specific refund policy to ensure your request aligns with their guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Knight Swim
At Knight Swim, we understand the importance of transparency when it comes to your rights as a user. Our services, which focus on swim coaching and training programs, are designed to help you enhance your skills and enjoy swimming. Refund eligibility can vary based on specific circumstances related to account management and service usage. Below are situations that may qualify for refunds:
Program Cancellation: If you have subscribed to a swim training program and cancel it before the next billing cycle, you may be eligible for a refund for the remaining period of the program not yet utilized.
Session Rescheduling: In the event of a rescheduled coaching session due to unforeseen circumstances, you may request a credit instead of a refund if you prefer to continue with future sessions.
Service Inaccessibility: If you experience technical issues that prevent you from accessing your coaching sessions and the situation is not resolved within a reasonable timeframe, you might be eligible for a refund.
Billing Discrepancies: Should you notice unusual billing activity on your account, clarifying these situations with our support team may lead to adjustments or refunds in accordance with our policies.
Trial Period Feedback: If you have participated in a trial program and found that it did not meet your expectations, reaching out may allow for a discussion regarding a potential refund, depending on specific factors related to the usage of services.
We encourage our users to familiarize themselves with our policies and reach out for any clarifications regarding their accounts or potential refunds. Our support team is here to assist you.
Step-by-Step Process to Request Your Knight Swim Refund Like a Pro
If you purchased through KnightSwim.com:
Visit knightswim.com and log into your account.
Navigate to the Account Settings section.
Locate the Billing or Subscriptions tab.
Find your active membership and select the Request Refund option.
In the message box, mention that the subscription renewed without notice.
Submit your request and check your email for a confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the Knight Swim subscription and tap on it.
Choose the Report a Problem option.
When prompted, describe that the account was unused.
Submit your report and keep an eye on your email for updates.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three lines) in the top-left corner.
Select Subscriptions.
Find and select your Knight Swim subscription.
Tap the Cancel Subscription button.
After cancellation, go back to the subscription page and select Request a Refund.
In your message, highlight that you didn’t utilize the subscription.
Submit your request and monitor your email for a response.
If you purchased through Roku:
Press the Home button on your Roku remote.
Scroll to Streaming Channels and select it.
Go to My Account and select Manage Subscriptions.
Locate Knight Swim from your list of subscriptions.
Choose Cancel Subscription.
Visit the Roku website and log into your account.
Navigate to Support and select Request a Refund.
In the description field, mention that the subscription renewed unexpectedly.
Submit your request and await a confirmation email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
To provide clarity regarding my account, [describe reason].
I would like to request a refund for the amount of [Amount].
If applicable, I have attached relevant documentation for your reference.
I kindly ask for confirmation of my request within the next 3-5 business days.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
You will be notified once the status changes, usually within 1-2 business days.
Processing
Your refund is currently being reviewed and processed by our team.
You can expect to see the refund reflected in your account within 3-5 business days.
Refunded
Your refund has been processed and the amount has been returned to your original payment method.
Check your bank or payment account for the refund, usually completed within 5-7 business days.
Partially Refunded
A portion of your refund has been processed due to the nature of your request.
You will receive the remaining funds once the related items are confirmed eligible for refund.
Completed
The refund process is complete, and no further action is required.
Thank you for your patience! Your funds are fully processed, and your account is up to date.
Canceled
Your refund request has been canceled either by you or due to ineligibility.
If you believe this is an error, please contact our support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Knight Swim, we strive to provide our users with seamless experiences while navigating their subscription services. Here are a few scenarios showcasing how our users successfully claimed refunds while ensuring their needs were met:
Subscription Overlap: A user intended to switch from a monthly subscription to an annual plan but mistakenly activated both. Upon realizing the error, they contacted customer support, who promptly reviewed the situation and issued a refund for the extra monthly charge, ensuring no service interruption occurred.
Service Area Limitations: A user signed up for Knight Swim expecting services in their location, only to find out that our offerings were limited in their specific area post-purchase. They reached out to our support team for clarification, and after confirming the limitations, they received a full refund for their subscription.
Miscommunication on Subscription Features: A user believed they had purchased a subscription that included advanced coaching features. After discovering these features were not included, they contacted us for assistance. After reviewing their account, our team facilitated a refund for the difference in subscription types.
Plan Upgrade Transition: A user opted to upgrade their plan, but due to an accidental late payment, they were charged for their previous plan. They inquired about the situation, and our support team took the necessary steps to correct the billing and issued a refund for the charge to ensure they transitioned smoothly to their desired plan.
The Easiest Way to Get a Knight Swim Refund
If you're frustrated trying to get a refund from Knight Swim—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Knight Swim is straightforward and efficient. Here’s how you can easily monitor your refund process:
Email Notifications: Keep an eye on your email inbox. Knight Swim sends automated updates regarding your refund status, including confirmations and any changes. Make sure to check both your primary and spam folders to ensure you don’t miss important communications.
Account Dashboard: Log into your Knight Swim account and navigate to the Order History section. Here, you can view detailed information about your past transactions and the current status of your refund.
Billing Section: Within your account settings, access the Billing section to find information regarding pending refunds. This area typically includes timestamps and potential processing delays.
Mobile App Updates: If you use the Knight Swim mobile app, check for in-app notifications. The app provides real-time updates regarding your order and refund statuses directly to your device.
Refund Progress Information: Knight Swim’s emails and account notifications usually include specific progress details, such as when the refund was initiated and estimated completion times. Look for phrases like "Your refund is being processed" for clear indications of status.
Customer Support: For additional questions or concerns, don’t hesitate to reach out to Knight Swim’s customer support through the contact form on their website or via in-app messaging, where they can provide further assistance with your refund inquiry.
FAQ
At Knight Swim, we understand that life can get busy and cancellation may be overlooked. Unfortunately, if you miss the cancellation window, we typically cannot process a refund for that billing period. We encourage you to review our cancellation policy and reach out to our customer support for any specific concerns.
Refunds from Knight Swim typically take 5 to 10 business days to process, depending on your financial institution's policies. Once your refund is initiated, you will receive a confirmation email, and the funds will be credited back to your original payment method as soon as possible.
If you see a charge but do not have an active subscription, please first check your account status by logging into your Knight Swim profile. If the charge appears to be an error, reach out to our customer support team through the contact form on our website for assistance in resolving the issue.
If you are unable to obtain a refund directly from Knight Swim, consider reaching out to their customer service again for further assistance. You may also want to explore escalating your inquiry within their support system for a more detailed review. Additionally, ensure that your account details are accurate and complete to facilitate the process.
If Knight Swim refuses to issue a refund, you may want to carefully review their refund policy to ensure you meet all the criteria. Additionally, consider reaching out to their support team again for further clarification or assistance. Checking your account details and any related communications can also provide helpful context.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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