How to Get a KNIGHT VETERINARY CLIN Refund

• Invoice or Receipts – Ensure you have the original invoice or receipt from your visit, as this details the services rendered and the amount paid.
• Pet Medical Records – Include relevant medical records, especially if the refund is related to a specific treatment or procedure.
• Reason for Refund – Clearly outline the reason for your refund request, such as dissatisfaction with the service or billing errors.
• Transaction ID – Locate the transaction ID associated with your payment, often found in your confirmation email or payment receipt.
• Contact Information – Provide your full contact details (name, phone number, email) so the clinic can reach you easily.
• Any Correspondence – Gather any email correspondence or notes from discussions with staff regarding your service or potential refund.
• Preferred Resolution – Clearly state how you would prefer the issue to be resolved, whether it be a refund, credit, or another service.
• Account Details – If applicable, provide your client or account number with the clinic for processed records.

*Working days are Monday to Friday, and don't include public holidays.

At KNIGHT VETERINARY CLIN, we are committed to providing exceptional care for your pets and ensuring transparency regarding our services and billing practices. Users may have specific rights related to refunds depending on the nature of the services provided and individual circumstances. Understanding these rights can help you navigate your experience with us effectively.

Users might be eligible for refunds under the following situations:

• Service Cancellation: If an appointment is canceled in accordance with our cancellation policy, users may be eligible for a refund on prepaid services.
• Overpayment for Services: In cases where a user has inadvertently overpaid for a service, a refund may be considered upon verification.
• Diagnostic Testing and Unused Products: Refunds may apply for diagnostic tests that are not conducted or for products purchased that remain unopened and in original packaging.
• Scheduled Treatments Not Rendered: If a scheduled treatment is not performed, users may explore eligibility for a refund for that specific service.

For clarity and support, please review our specific policies or reach out to our customer service team for assistance regarding any refund inquiries.

At Knight Veterinary Clin, we strive to provide the best care for your pets while ensuring a smooth handling of any billing inquiries. Here are some real user scenarios where refunds were successfully claimed:

• Pet Medication Return: A client realized they ordered the wrong dosage of medication for their dog. After contacting Knight Veterinary Clin’s customer service, they were guided through the return process and received a full refund upon receipt of the returned product.
• Appointment Cancellation: A pet owner had to cancel a scheduled grooming appointment due to a scheduling conflict. They reached out to Knight Veterinary Clin, explained the situation, and received a refund for the deposit paid when initially booking the appointment.
• Overlooked Subscription Adjustment: A client noticed they were still being charged for a subscription package after they had requested to change it to a basic plan. Upon discussing the matter with customer service, they were able to adjust their plan retroactively and were refunded the difference in payments for that billing cycle.
• Misunderstanding of Service Package: A new client mistakenly selected a premium service that included additional treatments they didn’t require. After contacting support, they clarified their needs and received a refund for the extra services that had been inadvertently included, ensuring they only paid for what they needed.

At KNIGHT VETERINARY CLIN, tracking your refund status is straightforward and user-friendly. To ensure you stay updated on your refund progress, follow these steps:

• Check Your Email: Look out for refund confirmation emails from KNIGHT VETERINARY CLIN. These emails will provide updates on your refund request and its status. Make sure to check your spam or junk folder if you don’t see them in your inbox.
• Visit Your Account Dashboard: Log in to your account on knightvet.com and navigate to the Billing section. Your refund status will be clearly listed here, including any transaction details and estimated timelines.
• Use the Mobile App: If you have the KNIGHT VETERINARY CLIN mobile app, you can easily check your refund status by going to the Order History tab. This feature provides real-time updates on all transactions, including refunds.
• Contact Customer Support: If you have questions, you can reach out to our customer support team through the Contact Us page. They can provide personalized status updates and assist you with any issues you may encounter.
• Follow In-App Notifications: Opt into notifications from the KNIGHT VETERINARY CLIN app to receive updates directly to your mobile device regarding your refund process.