How to Get a Knit & Carry Refund

• Order Number: You will need to locate your unique order number, which can be found in the order confirmation email or your Knit & Carry account under 'Order History.'
• Transaction ID: Have your transaction ID ready, as this is crucial for tracking the purchase in the system.
• Reason for Refund: Prepare a clear explanation for why you are requesting a refund, including any relevant details about the product issue.
• Product Condition: If applicable, ensure that the items you are returning are in their original condition, unused, and with all packaging intact.
• Proof of Purchase: Keep a copy of your purchase receipt or email confirmation for reference.
• Account Email: Use the email address associated with your Knit & Carry account for any correspondence related to your refund.
• Photos of the Product: If applicable, take clear photos of the product showing any issues or defects that support your refund request.
• Return Shipping Label: If you have been provided with a return shipping label, make sure to include it when sending back any items.

At Knit & Carry, we prioritize customer satisfaction and understand that circumstances may arise where a refund might be warranted. As a subscription-based service offering quality craft supplies and patterns, eligibility for a refund is generally tied to specific situations related to your account and the nature of our products. Below are the circumstances under which users may qualify for a refund:

• Subscription Cancellation: If you cancel your subscription before the next billing cycle begins, you may be eligible for a prorated refund for any undelivered products that are part of your subscription plan.
• Defective or Damaged Items: If you receive a defective or damaged product from your latest order, please reach out to our customer service team, as this situation may qualify for a refund.
• Incorrect Items Received: In the event that you receive an item that was not part of your original order, you may be eligible for a refund or exchange if you contact us within a specified timeframe.
• Membership Benefits: Users who experience issues with access to membership-exclusive benefits or digital patterns that are part of their subscription may be able to request a refund for that specific period of service.

For any of the above situations, we encourage our users to contact our customer service team for tailored assistance and to discuss the specific details of their eligibility for a refund.

At Knit & Carry, our customers often encounter situations that require clarification about their subscriptions or orders. Here are some realistic scenarios where users have successfully claimed refunds:

• Subscription Plan Change: A customer decided to switch from the monthly to the quarterly subscription plan during a promotional period. After reaching out to customer support, they were able to receive a refund for the extra charge on their initial payment, which was promptly credited back to their account.
• Misdelivered Yarn Order: A customer mistakenly received the wrong type of yarn in their order. After contacting Knit & Carry's customer service with their order details, they were issued a refund for the incorrect item, allowing them to reorder their desired product without any extra cost.
• Subscription Cancellation Timing: A user initially wanted to pause their subscription but accidentally processed a cancellation instead. Upon explaining their situation to customer service, they were able to reverse the cancellation and receive a refund for the most recent payment, returning them to active status.
• Shipping Delay Compensation: A customer experienced an unexpected delay in shipping, resulting in their order arriving later than anticipated. After reaching out for assistance, Knit & Carry offered a small refund as a goodwill gesture, making the customer's experience more satisfactory despite the delay.

At Knit & Carry, we strive to keep you informed about the status of your refund throughout the process. Whether you're checking online or via our app, here are the most efficient ways to track your refund status:

• Email Notifications: Keep an eye on your inbox! We send email updates at each stage of the refund process, including confirmation when your request is received and notifications when it is processed.
• Account Dashboard: Log into your Knit & Carry account on our website. Navigate to the Order History section to view detailed information about your refund status. You’ll see any relevant updates directly linked to your order.
• Mobile App Alerts: If you’re using the Knit & Carry mobile app, check the Notifications tab for real-time updates. We inform you through in-app alerts as your refund progresses.
• Billing Section: For more detailed information, visit the Billing section within your account. Here, you can see the specific amount refunded and any pending transactions related to your return.
• Customer Support: If you’re having trouble tracking your refund or if the timeline seems unclear, don’t hesitate to reach out to our customer support team directly through the Help Center on our website or app. They can provide you with personalized updates.