How to Get a Knotty Refund

• Order Number: Locate your unique order number from your purchase confirmation email.
• Account Details: Ensure you have your Knotty account login information, including your registered email address.
• Purchase Date: Be prepared to provide the date you placed your order.
• Product Information: Gather details about the product you purchased, including the item name and SKU, if applicable.
• Reason for Refund: Clearly outline your reason for requesting a refund, whether it’s due to a defect, dissatisfaction, or incorrect item received.
• Photos: Take clear photos of the product, especially if it’s damaged or defective, to support your claim.
• Shipping Details: Keep any tracking information related to the original shipment, in case it’s needed during the refund process.
• Payment Method: Have information about the payment method used for the purchase, such as the last four digits of your credit card.
• Previous Communication: If you've communicated with customer service regarding this issue, gather any related emails or notes for reference.

*Working days are Monday to Friday, and don't include public holidays.

At Knotty, we value your satisfaction and understand that situations may arise where a refund may be appropriate for our services. Our refund eligibility criteria are designed to ensure that all requests are handled fairly and in accordance with our policies, centered around the nature of our products and services.

Refunds may be applicable in specific scenarios such as:

• Order Cancellations: If you wish to cancel an order for physical products before it has shipped, you may be eligible for a full refund.
• Defective Products: If you receive a product that is defective or not as described, you may qualify for a refund or a replacement, depending on the circumstances.
• Subscription Changes: If you decide to modify or downgrade your subscription plan before the billing cycle begins, you may be eligible for a pro-rated refund based on the amount of unused time.
• Service Issues: In the event of service interruptions or failures that prevent access to our subscription services, a refund might be appropriate depending on the duration and severity of the disruption.

We encourage all users to review their account status and service conditions, as these factors may affect your eligibility for a refund. Please reach out to our customer support team for personal assistance and to inquire about your specific situation.

At Knotty, users often seek assistance regarding refunds due to various subscription-related situations. Here are some realistic scenarios where users successfully claimed refunds:

• Subscription Downgrade: A user decided to downgrade their Knotty subscription from premium to basic after realizing they didn't need all the premium features. They contacted customer support, explained their request, and received a prorated refund for the unused portion of the premium subscription.
• Service Interruption: A customer faced a temporary service interruption during a crucial project. After reporting the issue via the support portal, they were informed about the downtime policy. Given the circumstances, they received a refund for the affected period.
• Accidental Plan Renewal: A user mistakenly reactivated their subscription they intended to cancel. Upon reaching out for clarification, the support team assisted them in processing the refund for the recent charge as the user confirmed they did not intend to renew.
• Billing Error Inquiry: A customer noticed an unexpected charge on their account during a billing reconciliation. They contacted Knotty to inquire about the charge, and after reviewing their account history, the customer service team identified it to be a miscalculation, resulting in a full refund to the user.

Tracking your refund status at Knotty is straightforward, thanks to our efficient communication and user-friendly features. Here’s how you can easily stay updated on your refund progress:

• Email Notifications: Keep an eye on your inbox for email updates from Knotty regarding your refund. We send detailed information about your refund request and its current status, so ensure you check your spam folder if you haven’t received anything.
• In-App Notifications: If you have our mobile app, enable push notifications to receive instant updates right on your device. This is one of the fastest ways to track your refund status as updates will alert you immediately.
• Account Dashboard: Log in to your Knotty account and navigate to the Order History section. Here, you can view all your past orders and the corresponding refund statuses, providing a clear overview of where things stand.
• Billing Section: For a more detailed view, visit the Billing section of your account settings. This area shows your transaction history and specifically highlights any pending refunds.
• Refund Progress Information: When checking your refund status, you will find specific details such as the amount refunded, the date of processing, and any relevant notes regarding the refund timeline.
• Customer Support: If you have further questions about your refund after checking your account, reach out to our customer support directly through the app or website for personalized assistance.