How to Get a Kohai Shop Refund

• Order Number - Have your specific order number readily available, which can be found in your order confirmation email or your account order history.
• Transaction ID - Gather the unique transaction ID associated with your purchase for tracking purposes.
• Purchase Date - Know the date when the purchase was made to ensure it falls within the refund policy timeframe.
• Reason for Refund - Prepare a clear explanation for your refund request to help expedite the process, specifying any issues with the product or service.
• Account Email - Use the email address linked to your Kohai Shop account to ensure proper identification and communication.
• Documentation or Evidence - Collect any relevant photos or screenshots that support your case, such as defective items or issues encountered.
• Shipping Information - If applicable, have your shipping details handy if you need to return an item for a refund including tracking numbers for returned shipments.
• Communication History - Keep records of any previous correspondence with Kohai Shop regarding your order, as this may be needed during the refund process.
• Payment Method Details - Be prepared to provide information about the payment method used at the time of purchase, as it may be required for processing the refund.

*Working days are Monday to Friday, and don't include public holidays.

At Kohai Shop, we value our users and their experiences with our services. Understanding the nature of our offerings, it's important to clarify what rights users hold regarding refunds. Eligibility for refunds typically hinges on specific scenarios related to account management and service use.

Users who seek a refund from Kohai Shop may find themselves in one of the following situations:

• Subscription Cancellation: Users who have canceled their subscription may qualify for a prorated refund based on the remaining period of their plan, depending on when the cancellation is processed.
• Service Downtime: If a user experiences significant service interruptions that affect their ability to use Kohai Shop, they might be eligible for a refund for that period, as per our service level agreements.
• Product or Service Not Delivered: In cases where a purchased product or service is not delivered as expected, users may qualify for a refund.
• Account Billing Issues: Users who identify discrepancies related to their subscription billing, including changes in plan pricing that were not communicated, could be eligible for refunds aligned with those discrepancies.
• Promotional Offer Adjustments: If a user has recently signed up but realizes they were not applied the correct promotional offer, they might be eligible for a refund to adjust the billing according to the intended promotional price.

For more information on the refund process or to inquire about specific eligibility in your case, please refer to our support resources or contact our customer service team.

At Kohai Shop, users often face unique situations that may lead them to request refunds. These scenarios typically involve account management and service usage challenges that users navigate in their online shopping experience.

• Subscription Renewal Confusion: A user realized that their subscription for monthly deliveries of artisan crafts was inadvertently set to renew while they were on vacation. After reaching out to Kohai Shop’s customer service with their account details, they successfully received a refund for the renewal charge.
• Wrong Item Received: A customer ordered a limited edition T-shirt but received an incorrect size. After contacting Kohai Shop with their order information and a photo of the item, they were able to return the wrong size and receive a full refund, plus a discount on their next order for the mix-up.
• Service Interruption: During a planned maintenance window, a user experienced an unexpected disruption in their access to exclusive online workshops. Once they communicated the issue to Kohai Shop, they were offered an immediate refund for that month’s subscription, ensuring customer satisfaction.
• Billing Inquiry: A user noticed a billing discrepancy regarding additional shipping charges on their recent order. Upon investigating the details together with Kohai Shop’s billing team, they clarified the charges and received a prompt refund for the overage, making their shopping experience seamless.

Tracking your refund status at Kohai Shop is straightforward and user-friendly. Here’s how you can efficiently track the progress of your refund:

• Email Updates: Keep an eye on your email inbox. Kohai Shop sends automatic email notifications whenever there’s an update on your refund status. Look for emails with the subject line "Refund Status Update" to stay informed.
• Account Dashboard: Log in to your account on the Kohai Shop website. Navigate to your Order History section where you will find detailed information about each order, including any refunds processed.
• Mobile App Notifications: If you use the Kohai Shop mobile app, make sure to enable push notifications. This allows you to receive instant updates regarding your refund without having to check manually.
• Billing Section: Visit the Billing Section in your account settings. Here, you can view any refunds that are pending or have been completed along with associated dates.
• Refund Progress Information: Each refund entry in your account will provide a clear status, such as "Pending," "Processing," or "Completed." This helps you understand at what stage your refund is currently at.
• Customer Support: If you have questions or need further assistance, contact Kohai Shop's customer support directly through the app or website. They can provide specific information regarding your refund that may not be available in your account.