How to Get a KOKOON Refund

• Order Number: Retrieve your unique order number from the KOKOON order confirmation email.
• Account Details: Prepare the email address and any username associated with your KOKOON account for verification.
• Transaction ID: Ensure you have the specific transaction ID for your purchase, which can typically be found on your payment receipt.
• Reason for Refund: Clearly outline the reason for your refund request, referencing any relevant issues with the product or service.
• Product Condition: If applicable, take note of the product's condition (e.g., unused, damaged) to include in your request.
• Supporting Documentation: Gather any relevant documentation such as images of the product, previous correspondence with customer service, or warranty details.
• Refund Policy Reference: Review KOKOON's refund policy to ensure your request aligns with their guidelines, and include any policy references if necessary.

*Working days are Monday to Friday, and don't include public holidays.

KOKOON offers innovative sleep technology and wellness products, making user eligibility for refunds context-specific to various scenarios surrounding their subscription services, trial periods, or product performances. Users may have the opportunity to qualify for refunds based on specific situations that pertain to their individual experiences with the KOKOON service and products.

• Subscription Cancellation During Trial Period: If a user signs up for a trial subscription and cancels before the trial ends, they may not incur any charges and could be eligible for a refund of any initial fee paid.
• Product Defects or Malfunctions: Should a user encounter issues with any KOKOON product that affects its functionality, they might be considered for a refund or replacement under KOKOON's product satisfaction guarantees.
• Subscription Plan Changes: Users who modify their subscription plans, downgrading to a lower tier or adjusting features, should review their eligibility for any prorated refunds based on the terms of their specific plan.
• Service Performance Issues: If users experience persistent technical issues or service outages that significantly impact their use of the KOKOON service, they might inquire about potential refunds for the affected billing period.
• Account Management Inquiries: Users who have questions about charges related to their subscription or specific product purchases can engage with KOKOON’s support team to clarify their billing and explore possible options for refunds in light of their circumstances.

KOKOON offers a unique digital service focused on enhancing user wellness through personalized sleep and relaxation solutions. Here are some real user scenarios where customers successfully claimed refunds:

• Subscription Change: After trying out KOKOON's premium service, a user realized that a basic plan would better suit their needs. They reached out to customer support to downgrade their plan mid-cycle and received a prorated refund for the remaining days of their premium subscription.
• Accidental Purchase: A customer unintentionally purchased an additional digital tool within the KOKOON platform while browsing. Upon contacting support, they explained the situation, and KOKOON promptly issued a refund for the extra charge.
• Service Interruption: During a routine maintenance period, a user experienced access issues to KOKOON’s services for several days. After verifying the interruption, the support team offered a refund for the affected period, ensuring the user felt valued and compensated for the service disruption.
• Gift Subscription Inquiry: A user gifting a KOKOON subscription for a friend realized it hadn’t been redeemed within the gifting timeframe. They reached out for clarification and were able to retrieve a refund, which they later used to purchase a different gift option that better suited their friend's preferences.

Tracking your refund status with KOKOON is straightforward when you know where to look. Here are some efficient ways to stay updated on your refund progress:

• Email Notifications: KOKOON sends detailed email updates regarding your refund status. Check your inbox for notifications that confirm the initiation of your refund and any subsequent updates.
• In-App Notifications: Ensure that you have enabled notifications in the KOKOON app. Look for in-app alerts that inform you of any changes or updates related to your refund status.
• Account Dashboard: Log into your KOKOON account and navigate to the Order History section. Each order will provide specific details about your refund status, including the initiation date and expected processing time.
• Billing Section: In the Billing section of your account settings, you can view transaction details related to your refund. This section provides an overview of your payment history and any outstanding refunds.
• Real-time Updates: KOKOON tracks the progress of your refund in real-time. Once your refund has been processed, you will receive confirmation both via email and in your account dashboard.
• Customer Support: If you have any concerns or require additional information about your refund, you can contact KOKOON's customer support through the help center in your app or on the website.