How to Get a KOSHOP Refund

• Order Number: Ensure you have your KOSHOP order number ready, as it is essential for tracking your purchase.
• Transaction ID: Locate the transaction ID from your payment confirmation email to expedite the refund process.
• Proof of Purchase: Keep a copy of your invoice or receipt that was emailed to you after your purchase.
• Reason for Refund: Prepare a clear explanation for why you are requesting the refund, whether it’s due to product dissatisfaction, defects, or incorrect items received.
• Photos of the Item: If applicable, take clear images of the product to support your claim, particularly if it’s defective or not as described.
• Account Information: Have your KOSHOP account details handy, including the email address associated with your account.
• Return Shipping Details: Be aware of KOSHOP’s return shipping policies and if applicable, prepare for how you will return the item.
• Timeframe Awareness: Familiarize yourself with the refund timeline provided by KOSHOP to understand when to expect updates about your request.

At KOSHOP, we value your satisfaction and strive to provide high-quality jewelry and a positive shopping experience. Understanding your eligibility for refunds is essential, particularly concerning the unique nature of our products and services.

Refund eligibility at KOSHOP depends on various factors related to the products purchased and the circumstances surrounding your order. The following situations may qualify for a refund:

• Damaged or Defective Items: If you receive a piece that is damaged or has defects, you may be eligible for a refund or exchange. Please reach out to our customer support with photos and details of the issue.
• Incorrect Items: In the case that an incorrect item was shipped to you, we recommend contacting customer support for assistance in processing a return and obtaining the correct item.
• Order Cancellation: If you wish to cancel your order, it's important to do so before it is processed. Orders that have not yet been shipped may qualify for a full refund upon cancellation.
• Personalized Products: For custom-designed pieces, please note that refunds are generally not available after the personalization has been completed, except in cases of manufacturing errors.
• Return Policy Compliance: To be eligible for a refund, all returns must comply with our return policy, including timelines and the condition of the items returned.

We encourage customers to review the specific return policy details listed on our website or directly contact our customer support team for any questions or clarifications. Your satisfaction is important to us, and we are here to assist you with any concerns regarding your purchases.

At KOSHOP, customers sometimes encounter situations that lead them to seek refunds. Here are a few real user scenarios where refunds were successfully claimed:

• Order Cancellation: A customer decided to cancel their order shortly after placing it due to a last-minute gift change. They contacted KOSHOP’s customer service, who verified the cancellation request and efficiently processed a refund within a few days.
• Product Fault: A user received a beautiful necklace, but shortly after wearing it, they noticed a small defect in the craftsmanship. They reached out to KOSHOP, provided photos of the issue, and the team quickly accepted the return request, processing a full refund for the item.
• Shipping Delay: A user ordered a pair of earrings intended for a special occasion but faced unexpected shipping delays that would prevent timely delivery. They contacted customer support, explained the situation, and were offered a refund for the shipping cost as well as the option to cancel the order entirely.
• Incorrect Item Received: A customer ordered a bracelet but received the wrong item instead. After contacting KOSHOP with their order details and photos of the item received, the team promptly issued a refund upon confirming the error and provided instructions for returning the incorrect item.

To efficiently track your refund status with KOSHOP, follow these tailored steps to stay updated on your refund process.

• Email Notifications: Keep an eye on your inbox! KOSHOP sends email updates at each stage of the refund process, including when your refund request is received, processed, and completed. Ensure you check both your primary and spam folders for these updates.
• Account Dashboard: Log in to your KOSHOP account and navigate to the Order History section. This area provides detailed information on your past orders, including the current status of any refunds. Look for the 'Refund Status' column to see updates at a glance.
• Mobile App Tracking: If you’re using the KOSHOP mobile app, access the Account tab and select Order History. Here, you can tap on individual orders to view specific refund details and notifications directly on your device.
• Billing Section Insights: Check the Billing section under your account settings for any adjustments related to refunds. This area provides clarity on the expected refund amount and timelines, giving you a better understanding of when to anticipate the funds.
• Customer Support: If you have questions regarding your refund status, you can reach out to KOSHOP’s customer support through the Help Center. They can provide real-time updates and detailed information specific to your situation.