Many users often overlook billing details until an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to help you understand how refunds work at Koyeb, who is eligible for them, and the quick steps to request your money back. We've compiled all the essential information you need to navigate the refund process with ease, ensuring that you feel supported and informed every step of the way.
What You Should Prepare Before Applying For Refund
Koyeb Account ID: Have your unique Koyeb Account ID ready, which can be found in your account settings.
Transaction ID: Retrieve the specific Transaction ID associated with the service or resource you wish to refund.
Service Details: Outline the details of the service or resource purchased, including the date of purchase and the plan type (e.g., Cloud Function, Database, etc.).
Usage Duration: Document your usage of the service, including start and end dates, to explain why you are requesting a refund.
Reason for Refund: Prepare a clear explanation for why you are seeking the refund, addressing any service issues encountered.
Previous Communication: Compile any email correspondence or messages exchanged with Koyeb support related to your issue.
Billing Information: Have your billing information on hand, including the payment method and any invoices received, to verify your purchase.
Refund Policy Review: Familiarize yourself with Koyeb’s refund policy to ensure your request aligns with their criteria.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Stripe
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Koyeb
At Koyeb, our users enjoy various rights when it comes to managing their accounts and subscriptions, including the potential for refunds under specific circumstances. As a cloud platform providing a suite of services, Koyeb operates on a subscription-based model that is designed to be flexible and user-centric. Having a clear understanding of when you may qualify for a refund can help you make the most out of your Koyeb experience.
Here are some situations relevant to Koyeb's services that might make users eligible for a refund:
Service Downtime: If a user experiences significant service interruptions or outages that are not communicated in advance, they may inquire about a potential refund for the affected period.
Billing Discrepancies: Users who notice inconsistencies in their billed amounts compared to their selected subscription plan or usage may explore options for a refund if the discrepancy is validated.
Account Closure within Trial Period: Users who decide to close their accounts during the trial period may be eligible for a refund based on specific terms outlined for the trial plan.
Change in Service Offerings: If Koyeb modifies or discontinues a service that significantly impacts users' operations, those affected may inquire about compensation options, including refunds.
Billing Issues Related to Plan Changes: If a user has recently upgraded or downgraded their service plan and encounters unexpected charges, there may be grounds for a refund for any overpayment during the transition.
Users seeking more detailed information about their specific situations and eligibility for refunds are encouraged to reach out to Koyeb's customer support, who can provide the necessary guidance and assistance.
Step-by-Step Process to Request Your Koyeb Refund Like a Pro
If you purchased through Koyeb.com:
Visit the Koyeb website and log in to your account.
Navigate to the Account Settings section.
Click on Billing to view your recent transactions.
Identify the subscription or service you wish to refund and click on it.
Select Request Refund or a similar option if available.
In the refund request form, mention that the subscription renewed without notice.
Highlight that the account was unused for the billing period.
Submit the request and wait for a confirmation email from Koyeb.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top.
Select Subscriptions.
Find your Koyeb subscription in the list.
Tap Cancel Subscription if you want to cancel it before requesting the refund.
Go to reportaproblem.apple.com and log in with your Apple ID.
Find the Koyeb charge and click Report a Problem.
Choose Request a Refund and explain that the charge was unexpected.
Emphasize that you did not intend to renew.
Submit the appeal and await a response from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Locate your Koyeb subscription and click on it.
Tap on Cancel Subscription if needed.
Visit play.google.com/store/account/orders and sign in.
Find the Koyeb purchase under Order History.
Click on Report a Problem next to the charge.
Choose Request a Refund and note that you did not authorize the charge.
Clarify that the service was not utilized.
Submit your request and look for a confirmation email from Google.
If you purchased through Roku:
Log in to your Roku account on the web.
Go to the Manage Account section.
Click on Subscriptions to see active services.
Locate the Koyeb subscription you wish to refund.
To cancel, select Unsubscribe from the channel.
Visit rokuguide.com/contact for the contact options.
Use the live chat or email to explain that you were not aware of the renewal.
Mention that the subscription was not actively used.
Wait for a response and check your email for confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation related to my Koyeb account. The details are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount].
Should you require any documentation to process this request, please find it attached.
I would appreciate confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but is awaiting approval.
Your refund is in the queue, and you will be notified once it's processed.
Processing
The refund is currently being reviewed and processed by Koyeb.
Please allow up to 5 business days for the process to be completed.
Refunded
The refund has been successfully issued back to your account.
You should see the refunded amount in your account shortly, depending on your bank’s processing times.
Partially Refunded
A portion of your order has been refunded based on the request.
Check your account for the updated balance reflecting the partial refund.
Completed
All processes related to the refund have been finished.
Your account reflects the refund, and no further action is needed.
Canceled
The refund request has been canceled by either you or customer support.
No refunds will be processed, and your original payment is still intact.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Koyeb, users often encounter situations where they need to navigate their account management and billing. Here are a few realistic scenarios illustrating how refunds were successfully claimed by users:
Subscription Downgrade: A developer realized that their application had been scaled back significantly and opted to downgrade their subscription to save costs. After submitting a request through the Koyeb dashboard explaining their needs, they received a prompt refund for the difference in pricing for the current billing period.
Account Cancellation Timing: A user decided to cancel their account after the billing cycle had already started. They promptly reached out to Koyeb’s support team requesting clarification on their billing. Upon reviewing their request, Koyeb issued a refund for the unused portion of the service.
Service Interruption: After experiencing a temporary service disruption during a scheduled maintenance, a small business owner contacted Koyeb to inquire about a potential refund for the downtime. The Koyeb support team promptly addressed the concern and issued a refund for the affected hours, ensuring the customer could continue operations smoothly.
Billing Error Inquiry: A user noticed an unexpected charge related to an add-on service they didn’t utilize. They reached out to Koyeb to clarify the situation. After the review, Koyeb confirmed the charge was an error and processed a refund, helping to maintain customer trust and satisfaction.
The Easiest Way to Get a Koyeb Refund
If you're frustrated trying to get a refund from Koyeb—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Koyeb is straightforward and designed to keep you informed at every step of the process. Here are some efficient ways to stay updated on your refund status:
Email Updates: Koyeb sends automated email notifications regarding your refund requests. Look for emails from support@koyeb.com that will detail the status of your refund, including whether it has been approved or processed.
In-App Notifications: When logged into your Koyeb account, check the notification bell icon in the top right corner for any real-time updates on your refund status that may not have been sent to your email.
Account Dashboard: To access your refund details, navigate to your account dashboard. Here, you’ll find a dedicated section for Billing that includes your refund history and status updates.
Order History: Access your Order History within the dashboard to see all transactions. You can filter by date and look specifically for any orders associated with refund requests.
Refund Status Information: Koyeb provides details such as the amount returned and the expected processing time within the billing section. Regularly check back for updates if your refund is still in progress.
Customer Support: If you're unable to find specific details regarding your refund, don’t hesitate to reach out to Koyeb’s customer support directly via the in-app chat function for personalized assistance.
FAQ
Koyeb does not offer refunds for missed cancellations, as billing occurs on a subscription basis. However, we encourage users to review their billing cycles and consider reaching out to our support team if they have further questions or need assistance with their account.
Refunds from Koyeb typically process within 5 to 10 business days. The exact timing may vary based on your bank's policies and processing times. It's a good idea to check with your financial institution if you have any concerns about the timing of your refund.
If you see a charge but don't have an active subscription, please check your account on Koyeb to confirm your subscription status. If you believe there's an error, contact Koyeb support with your account information and transaction details for further assistance.
If you're unable to receive a direct refund from Koyeb, you may consider reaching out to their customer service for further assistance or clarification. Additionally, reviewing your account details and previous communications may provide insights into the resolution process. If needed, escalating your inquiry within Koyeb's support system can also help address your concerns.
If Koyeb refuses to issue a refund, you can review their refund policy to understand the specific criteria that apply. Additionally, consider reaching out to Koyeb's support team again for further clarification or to discuss your situation in more detail. It's also a good idea to check your account details to ensure all information is correct.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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