Navigating refunds can often feel overwhelming, especially when unexpected charges catch you off guard. At Kozii Swimwear, we want to ensure you understand how our refund policy works, who is eligible, and the straightforward steps to request your money back efficiently. This guide is designed to help you easily navigate the refund process, so you can focus on enjoying your swimwear without any worries.
What You Should Prepare Before Applying For Refund
Order Confirmation Number: Keep your unique order number handy to expedite the refund process.
Purchase Date: Note the date when the order was placed for reference.
Item(s) Being Returned: Clearly identify which specific Kozii Swimwear items you are requesting a refund for.
Reason for Return: Be prepared to provide a concise reason for the return (e.g., size issue, defects, etc.).
Condition of Items: Ensure that swimwear is unworn and in original packaging, as this is a requirement for refunds.
Return Shipping Receipt: Keep a copy of your return shipping receipt as proof of return.
Kozii Account Details: Log in to your Kozii Swimwear account to verify your order history and status.
Photos of Items: Take clear photos of the swimwear if there's a defect or if it's being returned for any other reason.
Refund Method Preference: Decide how you would like your refund processed (original form of payment or store credit).
Customer Service Communication: Document any correspondence with Kozii Swimwear's customer service regarding the return.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
1-3 working days
Google Pay
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Kozii Swimwear
At Kozii Swimwear, we prioritize customer satisfaction and strive to ensure that every purchase meets your expectations. Understanding your rights regarding refunds can help you navigate any situations that may arise with your purchase. Eligibility for a refund may depend on specific circumstances related to your order and our return policy.
Defective or Damaged Items: If you receive a swimwear product that is defective or damaged upon arrival, you may qualify for a refund or exchange. It is important to report the issue within a specified timeframe to ensure a smooth resolution.
Incorrect Items: In the event that an incorrect item is sent, where the product does not match your original order, you might be eligible for a refund or replacement. Prompt communication regarding the discrepancy is recommended.
Size Exchanges: Should you receive an item that does not fit as expected, Kozii Swimwear offers the option to exchange it for a different size. While this may not be a direct refund, you have the option to ensure you receive a perfectly fitting product.
Return Policy Compliance: All requests for refunds or exchanges must comply with our stated return policy, which includes timelines and the condition of goods. Familiarizing yourself with these guidelines may clarify your eligibility.
Sale Items: Refunds for items purchased during a sale may also be regulated by specific conditions as referenced in our policy. Please review these details for clarity on your order.
It is recommended to keep records of your purchase and any communication regarding the items you receive to facilitate the process. If you have further questions regarding specific scenarios, please consult the policies provided on our website or reach out to our customer support team for assistance.
Step-by-Step Process to Request Your Kozii Swimwear Refund Like a Pro
If you purchased through Kozii Swimwear.com:
Visit kozii.com and log into your account.
Navigate to the Help Center located at the bottom of the homepage.
Select Memberships & Subscriptions from the support topics.
Click on Request a Refund.
Fill out the refund request form, making sure to include:
A clear explanation of your issue.
Mention that the subscription renewed without notice.
State that the account has been unused for a period.
Submit the form and check your email for any follow-up communications from customer support.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your Kozii Swimwear subscription.
Tap on Report a Problem.
Select the option to request a refund and provide a brief description, including:
Your subscription renewed without notice.
The account was not actively used.
Submit your request and wait for Apple's response via email.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Locate and tap on your Kozii Swimwear subscription.
Tap on Cancel Subscription, then follow the prompts.
After cancellation, go back to the Play Store and tap on Order History.
Find the purchase and tap on Refund.
Fill out any necessary information, emphasizing that the subscription renewed without notice and was not utilized.
Submit your refund request and monitor your email for updates.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select My Account from the menu.
Scroll down to the Manage subscriptions section.
Click on Manage Billing next to your Kozii Swimwear subscription.
Click on Cancel Subscription.
Once canceled, navigate back to the billing history and find the transaction.
Click on Request a Refund next to the relevant transaction.
In your request, mention that there was no notice of renewal and that the account was not in use.
Submit your request and await further directions via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Please find attached documentation for your reference, if applicable.
I would appreciate your confirmation of this request within the next 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
This status means that your request is in line for review and you will be notified once it's been processed.
Processing
Your refund is currently being processed by our team.
This means our team is actively working on your refund and you should see updates soon.
Refunded
Your refund has been successfully processed and the amount has been credited back to your account.
You will soon see the amount reflected in your original payment method, typically within 3-5 business days.
Partially Refunded
Only a portion of your original payment has been refunded.
This status indicates that some items were not eligible for refund, or only selected items were returned successfully.
Completed
Your refund process is fully completed.
You can now consider this matter resolved and your refund amount should be available in your account.
Cancelled
Your refund request has been canceled, either by you or by our team.
If this was unintentional, please reach out to our customer service to discuss reinitiating your refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Kozii Swimwear, customers can face a variety of situations where refund requests are processed smoothly. Here are some specific examples:
Order Size Mistake: A customer ordered a new swimsuit but accidentally selected the wrong size. After receiving the product, they realized the fit was not right. They contacted Kozii Swimwear’s customer service, and after discussing the issue, they successfully returned the item and received a full refund.
Shipping Delay: A customer was eagerly awaiting their new swimwear for an upcoming vacation but encountered a shipping delay that pushed the arrival date beyond their departure. After reaching out to Kozii Swimwear, they were offered a refund for their order due to the inconvenience and received it promptly.
Defective Product: Upon receiving a bikini set, a customer noticed a small defect in the fabric. They contacted Kozii Swimwear’s support team, shared a photo of the issue, and were guided through the return process, ultimately securing a refund for the defective item.
Subscription Adjustment: A user subscribed to a seasonal swimwear box but decided they needed to pause their subscription due to personal reasons. After reviewing the subscription options on the website and contacting customer support for clarification, they received a refund for the last box as they were within the suitable cancellation timeframe.
The Easiest Way to Get a Kozii Swimwear Refund
If you're frustrated trying to get a refund from Kozii Swimwear—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Kozii Swimwear is straightforward and efficient, ensuring you stay informed throughout the process. Here are some tips to help you easily monitor your refund:
Check Your Email for Updates: After initiating a return, Kozii Swimwear sends email notifications regarding your refund status. Look for messages titled ‘Refund Update’ in your inbox, which will provide details about the approval process and the estimated timeline for completion.
Log Into Your Account Dashboard: Visit kozii.com and log into your account. Under the 'Order History' section, you can find the status of your refund. Each order will display its current state, including whether a refund has been processed.
Utilize the Billing Section: For additional details, navigate to the 'Billing' section in your account settings. Here, you can view any pending transactions related to your refund, along with expected processing times.
Monitor In-App Notifications: If you’re using the Kozii mobile app, enable notifications to receive instant updates regarding your refund. Notifications will alert you as soon as your refund has been processed, ensuring you don't miss any important information.
Contact Customer Support: If your refund status is unclear, reach out to Kozii Swimwear’s customer support through the app or website chat feature. Their team can provide specific updates on your refund process and help resolve any issues.
FAQ
If you forget to cancel your order on time, we typically do not offer refunds for that purchase. However, we encourage you to reach out to our customer service team, as they may help provide options based on your specific situation.
Refunds typically take 5 to 10 business days to process once we have received your returned item. The exact timing can vary based on your bank's processing times. You will receive a notification once your refund has been completed.
If you see a charge but don't have an active subscription, please first check your account details on our website to confirm your subscription status. If the charge still seems incorrect, contact our customer support team directly with your order information for further assistance.
If you are unable to obtain a refund directly from Kozii Swimwear, consider reaching out to their customer service team again for further assistance. You may also inquire about escalating your request within their support system for additional review. Additionally, reviewing your account details and order history could provide further insight into your options.
If Kozii Swimwear refuses to issue a refund, you may want to review their refund policy to better understand the criteria for eligibility. Additionally, consider reaching out to their customer support team again for clarification or to discuss your concerns further. Checking your order details and confirming that all requirements have been met can also assist in resolving the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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