How to Get a Kudos Refund

• Your Account Email: The email associated with your Kudos account to verify your identity.
• Transaction ID: The specific transaction ID for the order you are seeking a refund for.
• Order Confirmation: A copy of your order confirmation email as proof of purchase.
• Subscription Details: If applicable, include details about your subscription plan and billing cycle.
• Reason for Refund: Clearly articulate the reason you are requesting the refund.
• Payment Method Details: Information about the payment method used, such as the last four digits of the card used for the transaction.
• Documentation or Correspondence: Any relevant correspondence regarding the service or product that could support your claim.
• Usage Records: If related to a digital product, include records of usage or access during the subscription period.

As a user of Kudos, it’s important to understand your eligibility for refunds based on the specific nature of our services. Kudos offers a subscription-based service designed to help users grow their professional recognition through peer-to-peer appreciation and feedback. Given this model, refund eligibility may depend on the subscription parameters and the usage of the platform.

The following situations may qualify for a refund consideration:

• Service Not Accessed: If you've subscribed to a Kudos plan but have not utilized any aspects of the service, you may be eligible for a refund within a specific time frame after your subscription initiation.
• Account Downgrade: If you choose to downgrade your account subscription from a higher tier to a lower tier, you might be eligible for a prorated refund based on the remaining balance of your original subscription.
• Plan Changes: In cases where you’ve opted for an upgraded plan, and if those changes didn’t meet your expectations or align with your needs, a refund request may be assessed based on usage and timing.
• Technical Issues: Should you experience significant technical difficulties that prevent access to the service during the subscription period, you may inquire about eligibility for a refund, particularly if the issues are not resolved in a timely manner.

For all refund requests, it's advisable to contact customer support directly to discuss your specific situation and understand how it aligns with our policies. Each case is unique, and our team is here to assist you in navigating your account management questions and billing clarifications.

Below are some realistic scenarios where users successfully claimed refunds while navigating their Kudos accounts. These situations highlight common interactions and account management issues that can arise.

• Subscription Downgrade: A user decided to downgrade their subscription plan during the renewal period but mistakenly upgraded instead. After reaching out to Kudos support and clarifying their intention, they received a prompt refund for the excess amount charged and successfully transitioned to their desired plan.
• Service Interruption: A customer experienced a significant service interruption due to scheduled maintenance, which impacted their user experience. After submitting a request to Kudos explaining the situation, they were issued a refund for the affected month, acknowledging the inconvenience caused by the maintenance.
• Promotion Miscommunication: A user signed up for a promotional offer that was supposed to provide a discount for the first three months. They noticed an incorrect charge reflecting the full price. Contacting Kudos customer support, they provided details of the promotion and received a refund for the overcharged amount and a confirmation of their promotional eligibility.
• Account Downtime: A long-term subscriber faced unexpected downtime in accessing their features for several days due to system updates. Upon sharing their experience with Kudos support, they were granted a refund for the downtime period, ensuring that they felt valued as a customer despite the temporary inconvenience.

Tracking your refund status with Kudos is straightforward and efficient. Follow these merchant-specific tips to stay updated on your refund process:

• Email Notifications: Kudos sends timely email updates regarding your refund status. Be sure to check your inbox for notifications that include important details and next steps.
• In-App Notifications: Keep an eye on in-app messages. If you have the Kudos app, look for alerts that will notify you when your refund progresses through various stages.
• Account Dashboard: Log into your Kudos account and navigate to the Order History section. Here, you can view the status of your recent purchases, including any refunds initiated.
• Billing Section: For more detailed information, head to the Billing section of your account settings. This area outlines any transactions and their current statuses, including refunds.
• Refund Progress Information: Kudos provides clear indications of refund progress. Look for terms like "Pending," "Processed," or "Completed" in your account overview to understand where your refund currently stands.
• Merchant-Specific Features: Utilize the integrated tracking tool within the Kudos Dashboard. This feature allows you to view all refunds associated with specific transactions in one organized location.