Many users often overlook billing details until an unexpected charge catches their attention—perhaps due to an automatic subscription renewal. This guide is designed to help you understand how Lamoon's refund process works, who is eligible for refunds, and the straightforward steps you can follow to request your money back quickly. With clear information and helpful tips, we aim to make your experience as seamless as possible.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number from your confirmation email or order history on lamoonhair.com.
Transaction ID: Retrieve your transaction ID from your payment confirmation to support your refund request.
Purchase Receipt: Have a copy of your purchase receipt ready to confirm the details of your transaction.
Account Details: Ensure you have your Lamoon account email and password to log in and initiate the refund process.
Product Condition: Check that the products you wish to return are in unused and original condition, as specified in Lamoon's return policy.
Images of Products: Take clear photographs of the products you want to return, especially if there's a defect or issue.
Refund Reason: Prepare a brief explanation of the reason for your refund request for clarity.
Shipping Documentation: If you are returning items, keep copies of the shipping label and tracking information.
Contact Information: Ensure your contact details are up-to-date in case Lamoon needs to reach out regarding your refund.
Follow Refund Policy Guidelines: Review Lamoon’s specific refund policy to ensure your request complies with their terms and conditions.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Lamoon
At Lamoon, customer satisfaction is essential, and we aim to provide services and products that meet your expectations. Understanding your rights and eligibility for refunds is important in managing your experience with us. While our policies are designed to facilitate seamless access to beauty resources and products, there are specific scenarios in which users may qualify for a refund. Below are the circumstances that may apply:
Product Quality Issues: If you receive a product that is damaged, defective, or not as described, you may be eligible for a refund. This ensures that all customers receive items that meet Lamoon's quality standards.
Service Accessibility: In cases where a scheduled session for a hair service is unavoidably canceled by Lamoon, you might be offered a refund or rescheduled session as per our policies.
Change of Mind within Return Window: If you decide that a product is not suitable for you, Lamoon allows returns within a specified return period, which may qualify you for a refund upon return of the product in its original condition.
Order Errors: Should your order be processed incorrectly—such as receiving the wrong product—this scenario could make you eligible for a refund or replacement, as we strive for accuracy in fulfilling orders.
For any specific inquiries or to determine eligibility for any particular situation, we encourage customers to reach out to our support team for assistance.
Step-by-Step Process to Request Your Lamoon Refund Like a Pro
Scroll down to the bottom of the page and click on the "Contact Us" link.
In the contact form, choose "Membership Inquiry" from the dropdown menu.
Fill in your details and include your account information and order number.
In the message field, mention that your subscription renewed without notice, and state that you would like a refund for the recent charge.
Make sure to submit your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate your Lamoon subscription and tap on it.
Scroll down and select Report a Problem.
Choose "I didn’t authorize this purchase" and mention that the subscription renewed unexpectedly.
Follow the prompts to submit your request for a refund.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on your profile icon in the top right corner.
Select Payments & subscriptions, then tap Subscriptions.
Find your Lamoon membership and select it.
Tap on Manage and then choose Refund.
Follow the prompts and state that the subscription renewed without notice.
If you purchased through Roku:
Log in to your Roku account on the website.
Navigate to Manage Account and select Subscriptions.
Find the Lamoon subscription and click on Manage.
Select Request Refund.
In your request, emphasize that you were not aware the subscription would renew.
Submit your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to explain my billing situation as follows: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting review.
This status indicates that we are currently assessing your request. It typically takes up to 3 business days to review.
Processing
Your refund is currently being processed by our team.
During this stage, your refund is being prepared for issuance. You can expect it to complete within 5 business days.
Refunded
The full amount of your purchase has been refunded.
This status confirms that your refund has been successfully issued. Please allow 5-10 business days for the funds to appear in your account.
Partially Refunded
A portion of your order amount has been refunded.
This suggests that only some items from your order were eligible for a refund. The refunded amount will reflect on your statement within 5-10 business days.
Completed
Your refund process has been completed successfully.
This signifies that all necessary actions for your refund have been finalized. Thank you for your patience!
Cancelled
Your refund request has been cancelled.
This status indicates you or our team decided to cancel this request. You may reach out to us for further assistance if needed.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Lamoon, we understand that occasionally, our users may need to request refunds due to various circumstances. Here are some real user scenarios where refunds were successfully claimed:
Subscription Plan Downgrade: A customer realized that they were using fewer features than anticipated in their premium subscription plan. After contacting Lamoon's support team, they were guided through the process of downgrading to a more suitable plan and received a refund for the difference in pricing for the unused month.
Product Compatibility Issue: A user purchased a hair product from Lamoon and later discovered it wasn't compatible with their hair type after trialing it. They reached out to customer service, explaining the situation, and received a full refund after returning the unopened product, highlighting Lamoon's commitment to customer satisfaction.
Shipping Delay: A customer ordered a set of hair care tools that were delayed due to unforeseen circumstances. After reaching out to Lamoon, the team promptly issued a refund for the shipping costs and provided options for future orders, ensuring the user felt valued despite the inconvenience.
Accidental Overorder: A user accidentally ordered two of the same Lamoon hair treatment products in one transaction. Upon noticing the mistake, they contacted customer support, who quickly assisted in processing a refund for the extra item before it was shipped, making the resolution seamless and hassle-free.
The Easiest Way to Get a Lamoon Refund
If you're frustrated trying to get a refund from Lamoon—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently at Lamoon is straightforward, allowing you to stay informed throughout the process. Here are the best ways to check your refund status:
Email Notifications: Keep an eye on your inbox for emails from Lamoon. Once your refund request is processed, you will receive an email detailing the status of your refund, including the amount and estimated processing time.
In-App Notifications: If you are using the Lamoon mobile app, you will receive push notifications regarding your refund status. Make sure your notifications are enabled to stay updated in real-time.
Account Dashboard: Log into your Lamoon account and navigate to the Order History section. Here, you can view all your past orders and check the current status of your refund, including any notes attached by customer support.
Billing Section: In your account settings, go to the Billing section. This area provides detailed information about all transactions and their current statuses, making it easy to find updates on your refund.
Live Chat Support: If you have any questions or need further clarification, use the live chat feature on the Lamoon website. Customer support can provide you with the latest information regarding your refund request.
FAQ
If you forgot to cancel your subscription on time, Lamoon generally does not offer refunds for missed cancellations, as all sales are final. However, we encourage you to reach out to our customer support team to discuss your situation, as they may be able to provide additional guidance or solutions.
Refund processing times can vary depending on the payment method used and the bank’s policies. Generally, you can expect to see the refund reflected in your account within 5 to 7 business days after it has been processed by Lamoon. If you have any concerns, please check with your bank for more specific information.
If you notice a charge but do not have an active subscription, please check if you might have previously signed up for a trial or another service. To clarify the charge and seek a resolution, contact our customer support team with your order details, and they will assist you promptly.
If you are unable to obtain a refund directly from Lamoon, you can try reaching out to their customer service team again for further clarification or assistance. Additionally, consider escalating your inquiry within their support system to ensure it receives the appropriate attention. Reviewing your account details and communication history may also be beneficial.
If Lamoon refuses to issue a refund, consider reviewing their refund policy to ensure you meet all requirements. You may also reach out to their customer support team again for further clarification or assistance. Additionally, double-check your account details to ensure all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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