Unexpected charges can be unsettling, especially when they appear without warning. At Lash Addict Studio, we understand that billing issues may not be top of mind until they arise. This guide is designed to help you navigate the refund process seamlessly by detailing how refunds work, who qualifies, and the steps to swiftly request your reimbursement. We’re here to ensure you feel confident and informed every step of the way.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Ensure you have the original order confirmation email from Lash Addict Studio, which includes your order number and purchase details.
Transaction ID: Retrieve the transaction ID from your payment receipt or online banking statement related to the purchase.
Service Appointment Details: Gather details of the specific service appointment you are requesting a refund for, including the date and time.
Account Information: Provide your Lash Addict Studio account details, including your username or email associated with the account.
Photos of the Service: If applicable, take clear photos of the lash service to support your refund request, especially if you are disputing the quality or outcome.
Feedback or Communication Records: Collect any previous communication with Lash Addict Studio regarding this service, including emails or chat transcripts.
Refund Policy Review: Familiarize yourself with Lash Addict Studio’s refund policy to ensure your request meets their criteria for eligibility.
Reason for Refund: Clearly articulate the reason for your refund request, whether it's due to dissatisfaction with the service or another concern.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Afterpay
5-7 working days
Venmo
Immediate to 1 working day
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Lash Addict Studio
At Lash Addict Studio, we strive to ensure that our clients are satisfied with every service they receive. Understanding your rights and eligibility for refunds is important in maintaining a positive experience as our client. Below are specific circumstances under which users may qualify for a refund based on Lash Addict Studio's services and policies.
Service Cancelation: If you cancel an appointment at least 24 hours in advance, you may qualify for a refund for pre-paid services or deposits.
Service Dissatisfaction: If a service did not meet your expectations, and you contact us within 48 hours of the appointment, you may be eligible for a refund or a complimentary service to address your concerns.
Product Returns: For any products purchased from Lash Addict Studio that are unopened and unused, you may qualify for a refund if returned within 14 days of purchase.
Scheduling Conflicts: If a scheduling conflict arises on our end that prevents you from receiving a booked service, you may be eligible for a full refund of your payment.
We encourage clients to reach out to our customer service team for any inquiries or clarifications regarding their eligibility for refunds based on the situations mentioned above.
Step-by-Step Process to Request Your Lash Addict Studio Refund Like a Pro
If you purchased through Lash Addict Studio.com:
Visit the Lash Addict Studio website and log in to your account.
Navigate to the "My Account" section and select "Subscriptions" or "Billing."
Find the subscription you wish to refund.
Check if there is a "Request Refund" button.
If available, click it and follow the prompts.
If there is no button, look for a "Contact Us" or "Support" section.
Use the contact form or provided email to request your refund:
Clearly state your intention to refund your subscription.
Mention that the renewal occurred without prior notice.
Emphasize that the account has been unused during this period.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select "Subscriptions."
Find and tap on the Lash Addict Studio subscription.
Select "Cancel Subscription."
Go to the "Report a Problem" link via the email receipt you received from Apple.
Choose "I’d like to request a refund" and select your subscription.
Mention that the subscription renewed without prior notice.
State that you have not utilized the service.
Complete the form and submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap the menu icon on the top-left corner and select "Subscriptions."
Locate the Lash Addict Studio subscription.
Select "Cancel Subscription."
After cancellation, visit the Google Play Help Center on a browser.
Search for "Request a refund" to find the option.
Follow the link to the refund request form.
Clearly state that the subscription renewed without your notice.
Mention that the service was not used during the billing cycle.
Fill out the necessary information and submit your refund request.
If you purchased through Roku:
Go to your Roku device and navigate to the Home screen.
Select "Streaming Channels" and then "My Channels."
Find the Lash Addict Studio channel.
Select the channel and go to the details page.
Select "Manage Subscription" or similar option.
Cancel your subscription from there.
Visit the Roku website and log in to your account.
Navigate to the "Help" section and look for the Refund Request area.
Fill out the refund request form:
Explain that the subscription renewed unexpectedly.
State your account has been inactive.
Submit your refund request and await their response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Lash Addict Studio for Refund
Script
Copy
Subject: Refund Request – Lash Addict Studio Account [Your Email]
Dear Lash Addict Studio Team,
I hope this message finds you well.
I am writing to bring to your attention a billing situation regarding my account. [describe reason]
Therefore, I would like to request a refund in the amount of [Amount]. If applicable, I have attached relevant documentation to support my request.
I kindly ask for confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
Please allow 3-5 business days for this status to update.
Processing
Your refund is being reviewed and processed by our team.
You will receive an email confirmation once your refund is approved.
Refunded
Your refund has been successfully processed.
The amount will be credited back to your original payment method within 5-7 business days.
Partially Refunded
A portion of your refund has been processed due to service charges.
You will receive a notification detailing the refund amount and reasons.
Completed
The refund process is finished, and your account has been credited.
Thank you for your patience! You can check your account statement for the updated balance.
Canceled
Your refund request has been canceled and will not be processed.
If you believe this is an error, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Lash Addict Studio, customers occasionally encounter situations that lead them to seek refunds. Here are some examples of how clients successfully claimed refunds:
Appointment Cancellation: Sarah had to cancel her eyelash extension appointment due to a last-minute work commitment. She contacted Lash Addict Studio's customer service, who promptly helped her reschedule and issued a refund for her deposit, ensuring she could rebook later without losing her money.
Product Satisfaction: After purchasing a lash serum, Emily realized it did not meet her expectations in terms of results. She reached out to the support team at Lash Addict Studio, explained her concerns, and received a full refund as part of their customer satisfaction policy.
Subscription Plan Change: Mark decided to switch from a monthly lash refill subscription to a bi-weekly plan for more frequent service. After contacting customer support, he was able to get a refund for the remaining balance on his monthly subscription, which was applied towards his new plan.
Service Quality:** Jessica experienced an issue with the quality of her lash extensions during her visit. After discussing her experience with the staff, they offered a complimentary touch-up and processed a refund for her original appointment to ensure her satisfaction with the service.
The Easiest Way to Get a Lash Addict Studio Refund
If you're frustrated trying to get a refund from Lash Addict Studio—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Lash Addict Studio is straightforward and designed to keep you informed at every step of the process. Here’s how you can efficiently check the status of your refund:
Email Notifications: Once your refund request is processed, you will receive an email confirmation. Keep an eye on your inbox for updates, including the expected timeline for your refund.
Account Dashboard: Log in to your Lash Addict Studio account and navigate to the Order History section. Here, you can find the status of your refund next to the relevant order details.
Mobile App Updates: If you have our mobile app, you’ll receive push notifications about your refund status. Make sure notifications are enabled to stay updated instantly.
Billing Section: In your account settings, under the Billing section, you can also view any pending refunds and their current stages, ensuring you have all the latest information at your fingertips.
Customer Support: If you have any questions or need further details about your refund, feel free to reach out to our customer support team through the app or website for personalized assistance.
FAQ
Unfortunately, if you forget to cancel your appointment within the required timeframe, refunds may not be issued. We encourage customers to be mindful of cancellation policies to avoid any charges.
Refunds typically take 5-7 business days to process, depending on your bank or credit card provider's policies. Once initiated, you should see the funds reflected in your account within that timeframe. Please keep in mind that processing times can vary slightly based on your financial institution.
If you notice a charge but don't have an active subscription, please double-check your account for any previous subscriptions or services. If you still have questions or need further assistance, contact our customer support team with your account details, and they'll help you resolve the issue.
If you are unable to obtain a refund directly, consider reaching out to Lash Addict Studio's customer service again for further assistance. You may also want to escalate your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details and any relevant communications may provide clarity on your options.
If Lash Addict Studio declines to issue a refund, you may want to carefully review their refund policy for specific terms and conditions. Additionally, consider reaching out to customer support again for further clarification or any possible alternatives. Checking your account details for any relevant information may also provide insight into the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)