It’s not uncommon for users to overlook billing details until an unexpected charge arises, such as an automatic subscription renewal. This guide is designed to help you navigate the refund process at Lashes by Tini, ensuring you understand who is eligible for refunds and how to request your money back quickly and easily. We’re here to walk you through each step, making the process as straightforward as possible.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number from your confirmation email or user account.
Purchase Date: Verify the date of your purchase to ensure you are within the refund window.
Proof of Purchase: Have your receipt or confirmation email ready to demonstrate your transaction.
Product Condition: Ensure that the lashes are in their original, unopened packaging if you are seeking a refund for unused products.
Refund Reason: Prepare a brief explanation outlining the reason for your refund request, as Lashes by Tini may ask for this information.
Account Information: Log into your Lashes by Tini account for easy access to any past orders or details that may be requested.
Payment Method Details: Know the payment method used and be ready to provide any relevant details for processing your refund.
Images of Product (if applicable): Take photos of the product if it's defective or not as described, as this may be requested.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Afterpay
3-7 working days
Shop Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Lashes by Tini
At Lashes by Tini, we strive to provide high-quality lash products and services, ensuring customer satisfaction. Understanding your rights regarding refunds is essential, especially when it comes to our specialized offerings. Refund eligibility may vary based on specific situations related to your purchase or service experience.
Product Quality Issues: If you receive a product that is defective or does not meet the quality standards you expect, you may qualify for a refund. This includes items that arrive damaged or with manufacturing defects.
Incorrect Orders: If you received the wrong product due to a fulfillment error, you may be eligible for a refund or exchange. Please ensure to provide details regarding the discrepancy when requesting assistance.
Service Satisfaction: For individuals who have had a lash service performed and are not satisfied, we encourage reaching out to our customer service team to discuss your experience. While refunds may not always be applicable for services rendered, we value feedback and may offer solutions that suit your situation.
Return Timeframe: Refund requests must typically be made within a specified period after receiving your order. Ensure that you check our return policy for clear guidelines on the timeframe applicable to your purchase.
Unused Products: Unused and unopened products may be eligible for a refund, provided they are returned within the designated return period.
Please refer to Lashes by Tini's official policies for detailed instructions on submitting a refund request. Our customer service team is here to assist you in understanding your options based on your individual circumstances.
Step-by-Step Process to Request Your Lashes by Tini Refund Like a Pro
If you purchased through Lashes by Tini.com:
Visit the Lashes by Tini website.
Log into your account using your email and password.
Navigate to the Account Settings section.
Select Billing Information or Subscriptions.
Identify the membership or subscription you wish to get a refund for.
Click on the Request a Refund option.
In your message, mention that you were unaware of the subscription renewal and that you have not used the account recently.
Submit your refund request and note any confirmation you receive.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find Lashes by Tini in your list of subscriptions.
Tap on the subscription and then tap Report a Problem.
Choose Request a Refund from the options provided.
In your report, emphasize that you did not receive prior notice of the renewal and your account has been inactive.
Submit your request and await a confirmation email from Apple.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions.
Locate and select your Lashes by Tini subscription.
Tap on Cancel Subscription (you need to cancel before requesting a refund).
After cancellation, tap on Request a Refund.
In the refund request form, express that you were unaware of the subscription renewal and have not used the service for a while.
Submit the refund request and check for the confirmation email from Google Play.
If you purchased through Roku:
Go to your Roku Home screen.
Navigate to Streaming Channels.
Select Your Channels and find Lashes by Tini.
Press the * button on your remote to open the options panel.
Choose Manage subscription.
Select Cancel Subscription (cancellation is required before you can request a refund).
Visit the Roku support website and go to the Refunds section.
Complete the refund request form, stating that you were charged unexpectedly and have not utilized the service.
Submit the form and confirm any follow-up communication you receive.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Lashes by Tini for Refund
Script
Copy
Subject: Refund Request – Lashes by Tini Account [Your Email]
Dear Lashes by Tini Customer Service,
I hope this message finds you well.
I am writing to bring to your attention the following billing situation: [describe reason]
I would like to request a refund in the amount of [Amount]. If applicable, I have attached the relevant documentation for your review.
Could you please confirm the receipt of this request within 3-5 business days? I appreciate your assistance in this matter.
Thank you for your attention.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
Please allow up to 3 business days for us to process your request.
Processing
Your refund is currently being processed by our team.
Refunds typically take 5-7 business days to complete after processing.
Refunded
Your refund has been successfully processed and the amount has been returned to your original payment method.
Check your account to confirm the refund; it should reflect within 3-5 business days.
Partially Refunded
A portion of your original payment has been refunded.
You will receive a notification detailing the refunded amount; the remaining balance will stay on your account.
Completed
Your refund process has been finalized, and all transactions are complete.
No further action is needed on your part; thank you for your patience!
Canceled
Your refund request has been canceled due to policy violations or lack of eligibility.
If you believe this is an error, please contact customer service for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Lashes by Tini, clients occasionally find themselves needing to request a refund for various reasons related to their beauty services and products. Here are some real user scenarios where refunds were successfully claimed:
A Re-scheduling Conflict: Sarah booked a full lash extension service for a Saturday but had to cancel due to an unexpected family event. After reaching out to Lashes by Tini within the cancellation window, she received a full refund for her service, allowing her to re-schedule for a later date.
Product Suitability Issue: Jennifer purchased a pair of lash extensions that turned out to be incompatible with her sensitive eyes. After discussing her concerns with customer service, she obtained a refund for the product, ensuring she could choose a more suitable option.
Appointment Rescheduling: Mark accidentally booked a lash treatment on the same day as another important commitment. After promptly contacting customer support, he successfully procured a refund for the initial booking so he could secure his appointment for a more convenient time.
Incorrect Order Fulfillment: Lisa received a different lash style than what she ordered from the online store. Upon notifying Lashes by Tini customer service about the mix-up, she was offered a full refund, enabling her to reorder the correct product hassle-free.
The Easiest Way to Get a Lashes by Tini Refund
If you're frustrated trying to get a refund from Lashes by Tini—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Lashes by Tini is straightforward and efficient. Here are some specific steps to ensure you stay updated on your refund progress.
Email Updates: Keep an eye on your email for messages from Lashes by Tini. You will receive updates when your refund is processed, including confirmation and estimated timeframes for when the funds will appear in your account.
Account Dashboard: Log in to your account on lashesbytini.com and navigate to your Order History. Here, you can view the status of your refund under each specific order, including whether it’s pending or completed.
In-App Notifications: If you have the Lashes by Tini mobile app, check for push notifications regarding your refund status. These notifications will provide immediate updates directly to your device.
Billing Section: For more detailed information, you can access the Billing Section in your account settings. This area provides insights into past transactions, including any refunds initiated and their current status.
Refund Progress Information: Lashes by Tini provides transparency in the refund process. You’ll see information such as the date of initiation, processing timelines, and any actions you may need to take if issues arise.
FAQ
We understand that life can be busy, and cancellations can sometimes slip your mind. Unfortunately, our policy does not allow for refunds for missed cancellations, as we rely on timely notice to manage our bookings effectively. We encourage you to reach out to our customer service team for any further questions or support.
Refunds typically take 5 to 7 business days to process and appear in your account, depending on your bank's processing times. Once we initiate the refund, you will receive a confirmation email, and any delays are usually related to your financial institution.
If you see a charge but don't have an active subscription, please check your account for any previous subscriptions or order history that may explain the charge. If you still have questions, contact our customer support team for assistance, and they will help you investigate the situation.
If you're unable to obtain a refund directly from Lashes by Tini, consider reaching out to their customer service for further assistance. You can also escalate your inquiry within their support system for more detailed guidance. Additionally, reviewing your order and account details may provide insights or options regarding your request.
If Lashes by Tini has declined to issue a refund, we recommend reviewing the refund policy on our website to ensure all criteria have been met. You may also contact our customer support team again for clarification or further assistance regarding your request. Additionally, double-checking your account details can help ensure that your inquiry is processed smoothly.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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