It's common for users to overlook billing details until an unexpected charge arises, such as an automatic subscription renewal. This guide is designed to help you navigate the refund process for Latitude at Water, detailing how their refund system operates, who is eligible for refunds, and providing a straightforward, step-by-step approach to request your money back quickly and efficiently. Our aim is to ensure you feel supported and informed throughout this process.
What You Should Prepare Before Applying For Refund
Purchase Receipt: Ensure you have the original receipt or an email confirmation from your order, which includes details about your purchase.
Transaction ID: Locate the specific transaction ID linked to your order, as this will help expedite the refund process.
Order Date: Provide the date you made your purchase, as this is essential for verifying your transaction.
Account Information: If applicable, have your account details ready, including your registered email address used for the purchase.
Product Condition Details: Be prepared to describe the condition of the product and any reasons for returning, as this may be relevant for the evaluation of your refund request.
Photos: If there are issues with the product, consider taking clear photos to substantiate your refund request.
Refund Policy Reference: Familiarize yourself with Latitude at Water's specific refund policy to ensure your request aligns with their guidelines.
Customer Service Communication: Keep any prior communication with customer service related to your order, which might support your claim.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Latitude at Water
At Latitude at Water, users are provided with a unique seafood experience that emphasizes quality products and exceptional service. Understanding eligibility for refunds is essential for ensuring a seamless relationship with our offerings. Refund eligibility may depend on various factors related to the specific services or products purchased.
The following situations may qualify users for a refund:
Order Cancellations: If a user cancels their order before it has been processed or shipped, they may be eligible for a full refund.
Delivery Issues: Users experiencing issues such as missing products or significant delays in delivery that were not communicated beforehand might be eligible for a refund.
Product Quality Concerns: If a user receives a product that does not meet the expected quality standards, such as having defects or being improperly handled during transport, they may qualify for a refund.
Subscription Management: Users who are subscribed to regular seafood deliveries and choose to discontinue their subscription may inquire about potential refunds for any prepaid delivery cycles that have yet to occur.
Transaction Errors: In the case of incorrect billing amounts related to a specific order, users may seek clarification and potentially a refund if a billing discrepancy is confirmed.
For detailed policies and procedures, users are encouraged to refer to Latitude at Water's official guidelines or contact customer support for assistance.
Step-by-Step Process to Request Your Latitude at Water Refund Like a Pro
If you purchased through LatitudeSeafoodCo.com:
Visit the Latitude at Water website.
Scroll to the bottom of the page and click on the ‘Contact Us’ link.
Fill out the contact form:
Include your account email and subscription details.
Mention that you would like to request a refund for the recent charge.
Emphasize that the subscription renewed without notice.
State that the account was unused since purchase.
Submit the form and await a response.
If you don’t receive a reply within a few days, follow up through the same contact form.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top (your name).
Select Subscriptions.
Find and tap on the Latitude at Water subscription.
Scroll down to ‘Cancel Subscription’ (if required) and select it.
Immediately afterward, request a refund:
Go to the Apple Support page.
Click on ‘Billing and Subscriptions’.
Select ‘Request a refund’ and follow the prompts.
In the reason for the refund, mention that the subscription renewed without notice.
Explain if the account was unused.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon at the top right.
Select Payments and subscriptions.
Tap on Subscriptions.
Locate the Latitude at Water subscription and tap it.
Scroll down and select ‘Cancel Subscription’ (if necessary).
To request a refund, go to the Google Play refund page.
Fill in the required details, and in the reason for the refund, mention that the subscription renewed without notice.
Emphasize that the account was not used.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to the ‘Manage Account’ section.
Find the Latitude at Water subscription listed under subscriptions.
Click on ‘Cancel Subscription’ (if necessary).
To request a refund, scroll down and click on ‘Contact Support’.
Fill in the support request form:
Make sure to include the details of your subscription.
Mention that the subscription renewed without notice.
Indicate that the account was unused.
Submit the request and await a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Latitude at Water for Refund
Script
Copy
Subject: Refund Request – Latitude at Water Account [Your Email]
Dear Latitude at Water Team,
I hope this message finds you well.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount].
Please find attached documentation for your reference, if applicable.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted & is under review.
Please allow up to 3 business days for us to assess your request. You will receive a notification once it's reviewed.
Processing
Your refund is being processed by our team.
This stage typically takes 3-5 business days. Funds will be returned to your original payment method shortly.
Refunded
The refund has been successfully issued.
The funds should appear in your account within 3-7 business days, depending on your bank.
Partially Refunded
A portion of your refund has been processed.
You will receive a confirmation for the amount refunded; review the details to see what remains.
Completed
Your refund process is finished.
You should have received all expected funds. For any discrepancies, please contact us.
Canceled
Your refund request has been canceled.
If you believe this is an error, please reach out to our customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Latitude at Water, we understand that sometimes things don't go as planned. Here are a few real user scenarios where customers successfully claimed refunds for various reasons.
Order Discrepancy: A customer ordered a selection of fresh seafood for a family dinner but received an incorrect item. Upon contacting Latitude at Water's customer support, they quickly resolved the issue, issued a refund for the incorrect item, and ensured the customer received the right order in time for the dinner.
Subscription Renewal Confusion: A user had subscribed to a monthly seafood box but did not realize they were due for renewal. After reaching out with a billing clarification request, Latitude at Water honored their inquiry and processed a refund for the renewal charge when the user expressed they'd like to pause their subscription instead.
Delivery Delay: A customer ordered a special seafood platter for a holiday celebration, but due to unforeseen circumstances, the delivery was delayed. Understanding the importance of the occasion, Latitude at Water issued a prompt refund for the delivery charge and provided a discount on the next order as a goodwill gesture.
Change of Plan: A customer needed to change their subscription plan due to a dietary shift and mistakenly paid for an additional box they no longer required. After a simple inquiry regarding their account details, Latitude at Water quickly processed the refund for the extra charge and seamlessly transitioned their plan to better suit their needs.
The Easiest Way to Get a Latitude at Water Refund
If you're frustrated trying to get a refund from Latitude at Water—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Latitude at Water is a seamless process designed to keep you informed and updated. Here’s how you can efficiently monitor your refund throughout its lifecycle:
Email Notifications: After initiating a refund, keep an eye on your email. Latitude at Water sends detailed updates regarding the status of your refund, including confirmation when the refund has been processed and any relevant timelines.
Account Dashboard: Log into your account at latitudeseafoodco.com/account. Navigate to the Order History section where you will find the status of your refunds including timestamps of when the refund was initiated and when it’s expected to appear in your account.
Mobile App Updates: If you’re using the Latitude at Water mobile app, check the Billing Section for real-time updates. The app will display the current status of any refunds you have pending, as well as notifications for any changes.
Transparent Refund Tracking: In your account, you can click on individual orders to view detailed progress on your refund. Latitude at Water provides clear markers on whether your refund is processing, completed, or if there are any issues that might require attention.
Customer Support: If you have specific questions or need further clarification, reaching out to customer support via the app or website can provide additional insights. They can offer personalized updates on the status of any ongoing refund requests.
FAQ
If you forgot to cancel your order on time, we understand that situations can happen. Unfortunately, our policy generally does not allow for refunds due to late cancellations. We encourage you to reach out to our customer service team for assistance, as they may be able to offer guidance based on your specific situation.
Refunds typically process within 5 to 10 business days, but the exact time may vary depending on your bank or payment provider. Once the refund is initiated on our end, you’ll receive a confirmation and should keep an eye on your account for the updated balance.
If you see a charge but do not have an active subscription, please first check your account for any previous or trial subscriptions that may still be in effect. If everything appears correct, contact our customer support team with your order details for further assistance in clarifying the charge.
If you are unable to receive a refund directly from Latitude at Water, consider reaching out to their customer service once more for further assistance. You can also explore options for escalating your inquiry within their support system. Additionally, reviewing your account details might provide more insight into the status of your refund request.
If Latitude at Water is unable to issue a refund, you may want to start by reviewing their refund policy to understand the specific terms and conditions. Additionally, consider reaching out to their customer support team again for further clarification on your situation. It may also be helpful to double-check your account details to ensure all relevant information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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