How to Request A le lash! Refund

• Order Number - Locate your unique order number from your confirmation email or account history on lelash-usa.com.
• Purchase Date - Note the date you made the purchase, which is essential for processing the refund request.
• Reasons for Refund - Clearly outline your reasons for requesting a refund, such as product defects or dissatisfaction with the service.
• Photos of the Product - If applicable, take clear photographs of the product showing any damage or issues to support your claim.
• Account Information - Have your account details ready, including the email address associated with your le lash! account.
• Payment Method Details - Know the payment method used for the purchase, as you'll need to provide this for processing the refund.
• Review Return Policy - Familiarize yourself with le lash!’s refund and return policy to ensure your request falls within the allowed timeframe.
• Contact Information - Keep handy your phone number and email for any potential follow-up from le lash!’s customer service team.
• Shipping Confirmation - If you are returning a product, retain the shipping confirmation as proof of return.

*Working days are Monday to Friday, and don't include public holidays.

At Le Lash!, we strive to provide high-quality eyelash extension products and services to our valued customers. Understanding user eligibility for refunds is essential for ensuring a smooth shopping experience. Below are specific situations that may qualify for refunds based on our policies.

• Product Quality Issues: If you receive a product that is damaged or defective upon arrival, you may qualify for a refund. This includes issues such as broken packaging or inconsistencies in the product received compared to what was advertised.
• Incorrect Orders: If you receive an incorrect item that does not match your original order confirmation, you might be eligible for a refund. This applies to cases where the wrong products were shipped.
• Subscription Service Discrepancies: If you are enrolled in a subscription service and there are discrepancies in the billed amount compared to what was agreed upon, you could inquire about a refund for that specific billing cycle.
• Return of Unopened Products: If you return unopened and unused products within the specified return timeframe, you may be eligible for a refund based on our return policy.
• Service Cancellations: If you have scheduled a service and need to cancel it within the allowed timeframe specified during booking, refund eligibility may apply, helping to ensure customer satisfaction.
• Billing Concerns: For questions regarding your subscription status or any billing inquiries, you might find that a review can clarify your eligibility for refunds based on the specific terms signed up for at registration.

Please contact our customer service team for further clarification on your specific circumstances to determine eligibility for refunds.

At le lash!, users occasionally need to navigate the complexities of subscription management and service usage. Here are a few scenarios where customers successfully claimed refunds:

• Subscription Change Issue: A customer realized that they accidentally upgraded their subscription to a higher tier while trying to explore additional options. After contacting customer support and explaining the situation, they were able to downgrade back to their original subscription and receive a refund for the difference in price.
• Service Interruption: A user encountered a temporary service disruption that prevented them from accessing their lash service for a week. After reaching out to customer support to report the issue, they were issued a refund for that week, allowing them to continue their subscription without any loss.
• Accidental Renewal: A customer forgot to cancel their subscription before the renewal date and didn't utilize the services during the new billing cycle. Upon contacting le lash! and explaining the oversight, they received a prompt refund for the renewal fee.
• Product Return: A user ordered an eyelash care product but found that it didn’t meet their expectations upon arrival. They reached out to le lash! and followed the return procedure, successfully receiving a refund once the product was returned as per the outlined policy.

Tracking your refund status with le lash! is designed to be straightforward and user-friendly. Here are some efficient ways to stay updated on your refund progress:

• Email Notifications: Keep an eye on your inbox! le lash! sends out email updates regarding your refund status. Look for messages with the subject line "Your Refund Update" for the latest information.
• Account Dashboard: Log into your le lash! account and navigate to the Order History section. Here, you'll find detailed information about any refunds initiated, including the amount refunded and the status.
• Mobile App Alerts: If you have the le lash! mobile app, you can receive in-app notifications. Make sure your notifications are turned on to stay informed about any updates on your refund.
• Billing Section: Within your account settings, visit the Billing section to check the status of your refund. This section provides insights into the payment method and date of the refund transaction.
• Progress Tracking: le lash! provides clear updates on the refund process, including when the refund request is approved and when the funds are processed back to your original payment method.