How to Get a LEANFIT® Refund

• Order Number: Locate your unique order ID from your purchase confirmation email or account order history.
• Purchase Date: Have the date of your transaction ready to expedite the refund process.
• Item Details: Provide specific product names and SKUs for the items you wish to return or refund.
• Reason for Refund: Clearly state the reason for your request, such as product defects, dissatisfaction, or shipping issues.
• Account Information: Ensure your account email and any other relevant identification details are updated and accessible.
• Payment Confirmation: Keep a copy or screenshot of your payment confirmation for reference.
• Return Authorization: If applicable, include any return authorization number received through LEANFIT®'s return process.
• Packing Slip: Have the packing slip or receipt included with your purchase, as it may be required for processing.

*Working days are Monday to Friday, and don't include public holidays.

At LEANFIT®, we value our customers and strive to provide clarity regarding your rights and eligibility for refunds. As a provider of high-quality nutritional products and health supplements, LEANFIT® understands that various situations may arise that could lead to inquiries about transactions and potential refunds. Refund eligibility may depend on your individual circumstances related to product purchases and account management within our e-commerce platform.

Below are specific scenarios that may qualify you for a refund from LEANFIT®:

• Product Issues: If you receive a product that is damaged or defective, you may qualify for a refund within a specified timeframe after delivery.
• Order Cancellation: If you've placed an order and decide to cancel it before it has shipped, you may be eligible for a full refund of your purchase.
• Subscription Modifications: If you have a subscription for recurring deliveries and notice a discrepancy related to the frequency or amount of your billing, you may be able to address this through your account settings to seek a resolution.
• Incorrect Item Received: In the event you receive an item that was not what you ordered, you may qualify for a refund or exchange.
• Trial Periods: If you are participating in a promotional trial of a product and decide it is not suitable for you, you may have the option to return it for a refund if done within the designated trial period.

For any specific inquiries regarding your account or order status, we recommend reaching out to our customer service team who will be glad to assist you in understanding your options.

At LEANFIT®, users occasionally find themselves needing to navigate refund requests for a variety of reasons. Here are some scenarios illustrating how users successfully claimed refunds:

• Subscription Upgrade Error: A customer intended to upgrade their subscription to the premium plan but accidentally selected the annual option instead of the monthly plan. Upon contacting customer support, the user was informed about the error and received a full refund for the difference, allowing them to switch to their desired plan.
• Product Delivery Delay: A user ordered a protein supplement that was supposed to arrive within three days but was delayed due to shipping issues. After reaching out to LEANFIT®’s customer service, the user successfully received a refund for the shipping costs due to the inconvenience caused.
• Account Management Confusion: A customer noticed a charge related to their subscription during a temporary pause in account activity. After clarifying their account status with customer support, they received a refund for the recent charge, as the account was intended to be inactive during that period.
• Trial Period Misunderstanding: A new user thought their free trial had ended prematurely and thus was billed for their first month of service. Upon verifying their account timeline with support, they were granted a refund for the first month, considering their misunderstanding of the trial parameters.

Tracking your refund status with LEANFIT® is straightforward and efficient. Here are specific methods to ensure you stay updated on your refund progress:

• Check Your Email: LEANFIT® sends email notifications regarding the status of your refund. Look for updates indicating approval, processing, or completion of your refund.
• Account Dashboard: Log into your LEANFIT® account and navigate to the Order History section. Here, you’ll find details on your recent transactions, including the status of any refunds.
• Mobile App Notifications: If you use the LEANFIT® mobile app, enable notifications. You will receive real-time updates regarding your refund status directly in the app.
• Billing Section: In your account settings, check under the Billing section for detailed information about refunds and any pending transactions.
• Customer Support: For any additional questions or concerns, you can reach out to LEANFIT® customer support via live chat or email. They can provide personalized updates about your refund.