It's common for many renters to overlook the intricacies of lease renewal until an unexpected charge catches their attention. This guide is designed to help you understand how lease renewal refunds work, who is eligible to receive them, and the necessary steps to request your money back efficiently. We want to ensure you feel empowered and informed throughout this process, making it as smooth as possible.
What You Should Prepare Before Applying For Refund
Current Lease Agreement - Have a copy of your current lease agreement handy for reference and verification.
Renewal Confirmation Email - Retain the email or notification confirming your lease renewal, including any terms or changes.
Proof of Payment - Gather receipts or bank statements that show payment for the lease renewal to validate your transaction.
Transaction ID - Note the transaction ID associated with the lease renewal payment for tracking your request.
Account Information - Provide your tenant account number and any other relevant account details associated with Veris Residential.
Documented Reasons for Refund - Prepare a clear explanation for why you are seeking a refund, including any discrepancies or issues encountered.
Prior Communications - Collect any emails or records of communication with Veris Residential regarding lease terms or concerns.
Deadline Awareness - Familiarize yourself with the refund request deadlines as stipulated in your lease agreement.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 business days
Debit Card
5-7 business days
ACH Transfer
3-5 business days
Check
10-14 business days
Online Payment Portal
5-7 business days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from lease renewal
At Veris Residential, users have specific eligibility criteria regarding refunds related to lease renewals. Understanding these criteria can help clarify your options as you manage your lease and related billing.
Changes to Lease Terms: If there are changes to the lease terms after you have renewed, you may qualify for a refund based on the nature of those changes and your agreement.
Excess Payments: If you find that you have been billed more than the agreed amount for your lease renewal, you might be eligible for a refund of the excess payment.
Early Termination: In cases where an early termination of the lease is agreed upon, you may be able to receive a refund for any unused portion of the payment, as outlined in your lease agreement.
Promotional Adjustments: If you renewed your lease under a promotional offer and it wasn’t applied correctly, you could potentially qualify for a refund based on the terms of that promotion.
Account Management Issues: If there are any discrepancies in your account related to billing that impact your lease renewal, it is advisable to review these with customer service for potential eligibility for a refund.
For comprehensive assistance, it is recommended to refer to your specific lease agreement and contact customer service for any clarifications regarding your situation. This ensures that all inquiries are handled in accordance with the policies in place.
Step-by-Step Process to Request Your lease renewal Refund Like a Pro
If you purchased through verisresidential.com:
Log in to your account on verisresidential.com.
Navigate to the Account Settings section.
Find the Billing or Payments tab.
Locate the Subscription History to find the renewal transaction.
Click on the specific transaction for more details.
Look for an option that says Request Refund or Report an Issue.
In the message box, include phrases like "I did not receive a renewal notice" and "I did not use the service after renewal".
Submit your request and note down any confirmation number for tracking.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Choose Subscriptions.
Select the Subscription to verisresidential.com.
Look for the option Cancel Subscription (if needed) and tap on it.
Go back to the subscriptions list and tap Report a Problem next to the transaction.
State that it renewed without my consent or that I no longer use this service.
Submit the report and wait for an email confirmation.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on your Profile Icon in the top right corner.
Select Payments & Subscriptions.
Tap on Subscriptions.
Find the subscription to verisresidential.com and select it.
Tap on Cancel Subscription (if required).
Proceed to find the Request a Refund option.
In your request, mention that the renewal was unexpected and I wish to discontinue my service.
Complete and submit the request.
If you purchased through Roku:
Go to the Roku Channel Store on your Roku device.
Select My Account from the menu.
Locate the Subscription Management section.
Select the verisresidential.com subscription.
Click on Cancel Subscription to avoid further charges.
Visit the Roku Support Page in your web browser.
Select Submit a Request for refund.
Use phrases like "the subscription renewed without proper notice" and mention no usage during the billing period".
Fill in the required information and submit your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to bring to your attention a billing situation regarding my account. [describe reason]
In light of this, I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
I would appreciate your confirmation regarding this matter within 3-5 business days.
Thank you for your prompt attention to this request.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but is awaiting verification.
Your request is being reviewed; processing time typically takes 3-5 business days.
Processing
The refund is currently being processed and should be finalized soon.
Please allow an additional 2-4 business days for completion.
Refunded
The refund has been successfully issued back to your account.
You should see the funds in your account shortly; check your bank statement for the transaction.
Partially Refunded
A portion of the refund has been issued, but not all requested funds were returned.
Review the reason for partial refund; discrepancies in fees may apply.
Completed
The refund process is fully completed; no further action is required.
All funds have been returned, and your leasing account is up to date.
Canceled
The refund request has been canceled, no refund will be processed.
Ensure to review your lease terms; you may need to re-initiate your refund request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Understanding how users can navigate lease renewals is essential for a smooth experience. Here are some scenarios illustrating how users successfully claimed refunds under different circumstances:
Early Lease Termination: A tenant decided to move out of a rental property two months before their lease expired. Upon providing proper notice in accordance with their lease agreement, they contacted customer service and received a refund for the prepaid months that they would not be utilizing.
Renewal Payment Confusion: A resident renewed their lease but mistakenly paid for an additional month due to an automated reminder. After realizing the overpayment, they reached out through the online chat feature. The customer support team promptly adjusted their account and processed a refund for the extra charge.
Service Disruption During Renewal Period: A user experienced utility outages during the last month of their lease renewal. After documenting the issues, they requested a partial refund for the inconvenience. The support team reviewed the situation and issued a small reimbursement for that month, acknowledging the impact on their living experience.
Change in Payment Method: A tenant updated their payment information for their lease renewal but noticed that the previous method was charged by mistake. By following the account management guidelines and contacting support, they confirmed the update and received a refund for the erroneous charge within a few days.
The Easiest Way to Get a lease renewal Refund
If you're frustrated trying to get a refund from lease renewal—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently through Veris Residential's lease renewal process can save you time and keep you informed. Here’s how to effectively monitor your refund:
Check Your Email Regularly: After initiating a refund, you will receive email updates on the status of your request. Look for emails with the subject line "Refund Update" from Veris Residential, which will provide information on processing stages.
Use the Veris Residential Mobile App: If you have the Veris Residential mobile app, you can easily check your refund status by navigating to the "Billing" section. Here, you will see any pending refunds along with their expected processing times.
Visit Your Account Dashboard: Log into your account on the Veris Residential website and go to the "Order History" tab. This area displays all transactions, including refunds. Click on the refund entry for detailed status updates.
Review Notifications in your Account Settings: In your account settings, under "Notifications," ensure you have enabled alerts for refund status updates. This way, you’ll receive timely notifications through your chosen method.
Contact Customer Support: If you need real-time assistance, contact Veris Residential’s customer support. They can provide specific details regarding your refund progress and any additional information you may need.
FAQ
If you forget to cancel your lease renewal on time, unfortunately, we are unable to process a refund for the lease term that has been renewed. We recommend reviewing your lease agreement for specific terms and deadlines, and consider setting reminders for future cancellations to avoid similar situations.
Refunds for lease renewals typically take 3 to 5 business days to process once approved. The exact timing may vary depending on your financial institution's policies and procedures. We appreciate your patience during this process.
If you notice a charge but do not have an active subscription, please reach out to our customer support team for assistance. Provide them with the details of the charge, and they will help clarify the situation and guide you through the necessary steps.
If you are unable to receive a refund directly from lease renewal, consider reaching out to customer service again for further assistance. You may also explore escalating your concern within the support system to ensure it is thoroughly reviewed. Additionally, reviewing your account details may provide clarity on your situation and potential options.
If your lease renewal request for a refund has been denied, consider reviewing the specific refund policy outlined in your agreement. You may also want to contact customer support again for further clarification on the decision or to discuss your account details in more depth to understand your options.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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