Navigating unexpected charges can be frustrating, especially when it comes to legal wills and related services. Many users find themselves surprised by automatic subscription renewals they didn’t anticipate. This guide aims to clarify how legal will refunds work, identifying who is eligible and outlining the swift steps you can take to request your money back. With the right information at your fingertips, you can ensure that your financial concerns are addressed efficiently.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your account email and password handy to access your Legal Will account.
Subscription Details: Locate your subscription plan type and renewal date, as this information is crucial for the refund process.
Transaction ID: Gather your unique transaction ID associated with your purchase for quicker processing.
Purchase Receipt: Keep a copy of your purchase confirmation or receipt, which includes the date and amount paid.
Reason for Refund: Prepare a clear explanation of why you are requesting a refund, which is often required by Legal Will.
Documentation of Service Use: If applicable, provide evidence of your use of the service, such as dates of access or attempts to utilize the will preparation services.
Contact Information: Verify that your contact details are updated in your Legal Will account for any correspondence during the refund process.
Refund Policy Reference: Familiarize yourself with Legal Will's specific refund policy to ensure your request adheres to their guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Debit Card
3-5 working days
PayPal
5-7 working days
Interac e-Transfer
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from legal will
At Legal Will, users have specific rights regarding refunds that are tailored to the nature of our services. As a provider of legal documentation services, primarily focused on creating wills and other essential legal documents online, we understand that users may have unique circumstances that could lead to inquiries about eligibility for refunds. Below are situations that could apply for users seeking clarification on refund eligibility.
Service Not Delivered: If you completed the payment but your documents were not generated or delivered as expected, you may qualify for a refund.
Document Issues: If you received a document that is missing key components or does not meet the service specifications stated at the time of purchase, this may be a situation that is eligible for a refund.
Subscription Cancellation: For users who have a subscription model, if you decide to cancel your subscription during a billing cycle and do not intend to use the services further, you might be eligible for a prorated refund for the unused portion of the subscription.
Technical Difficulties: If users encounter technical issues that prevent access to the platform or the ability to complete their will, this could be a basis for a refund request.
Change of Mind: In some cases, if a user changes their mind shortly after completing the purchase, and the service has not been utilized, eligibility for a refund may apply, pending company policies.
If you believe any of these scenarios may apply to your situation, we encourage you to reach out to our customer support for further assistance and clarification on your eligibility for a refund.
Step-by-Step Process to Request Your legal will Refund Like a Pro
If you purchased through uptodateheadlines.com:
Visit the uplodateheadlines.com website and log in to your account.
Go to the Account Settings section.
Locate the Billing History or Payment Methods tab.
Find the subscription or membership you wish to request a refund for.
Click on the Request Refund option next to the renewal details.
In the message box, mention that the subscription renewed without prior notice.
Submit the refund request and check for confirmation via email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions to see your active subscriptions.
Find the subscription related to uptodateheadlines.com.
Click on the subscription and choose Report a Problem.
Select the reason for the refund, stating that you were unaware of the renewal issue.
Submit your request and monitor your email for updates from Apple.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) and select Subscriptions.
Find and tap the subscription for uptodateheadlines.com.
Select the option to Manage your subscription.
Choose Request a Refund or Report a Problem depending on options available.
In your message, highlight that the account was unused since renewal.
Submit the request and look for confirmation of your refund request from Google.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to the My Account section.
Select Manage Account to find your subscriptions.
Locate the uptodateheadlines.com subscription.
Click on Cancel Subscription and confirm the cancellation.
After cancellation, send an email to Roku support requesting a refund, mentioning that the subscription renewed without warning.
Keep an eye on your email for the status of your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to legal will for Refund
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Copy
Subject: Refund Request – legal will Account [Your Email]
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Dear legal will Support Team,
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I hope this message finds you well.
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On [Billing Date], I encountered a billing situation due to [describe reason].
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I would like to request a refund of [Amount].
\n
Please find attached any relevant documentation to assist with my request.
\n
I would appreciate your confirmation within 3-5 business days.
\n
Thank you for your attention to this matter.
\n
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but not yet processed.
Your refund is in queue and will be reviewed shortly. Please allow up to 3 business days for updates.
Processing
The refund request is currently being reviewed and processed by our team.
Your refund is actively being worked on. You should receive confirmation within 5 business days.
Refunded
The refund has been successfully processed back to your payment method.
The total amount has been credited back to your account. Check your balance within 2-3 business days.
Partially Refunded
A portion of your request has been refunded, while the remaining amount may not be eligible for return.
You will receive a partial credit. Review the details in your account for specifics on what was refunded.
Completed
The refund process is fully complete.
All aspects of your refund are resolved, and all funds have been returned as promised.
Canceled
The refund request has been canceled, either by you or due to other issues.
If you wish to pursue your refund again, please follow the usual steps to initiate a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Understanding how users have successfully navigated refund claims with Legal Will can provide insight into effective account and service management. Here are a few real user scenarios demonstrating successful refund claims:
Accidental Subscription Upgrade: A user intended to maintain their basic subscription but accidentally upgraded to a premium plan during the checkout process. Upon realizing the mistake, they contacted Legal Will's support team. After confirming the user had not utilized any premium services, Legal Will quickly processed a refund for the difference in subscription fees.
Service Interruption: A customer experienced a temporary issue accessing their legal documents due to maintenance on Legal Will’s platform. After reaching out to customer service for clarification, they expressed their concern about the lost access time. As a gesture of goodwill, Legal Will offered a prorated refund for the days they were unable to use the service.
Account Cancelation Clarification: A user who canceled their subscription before the renewal date questioned whether they would still be charged for the upcoming billing cycle. Legal Will reviewed the user’s account status and confirmed that they would not be billed, issuing a refund for an accidental charge that had been processed before the cancellation was processed in their system.
Billing Error Resolution: After purchasing a legal document package, a customer noticed an incorrect charge on their account statement. They contacted Legal Will to inquire about the discrepancy. Once verified, the support team acknowledged the error and promptly refunded the user the amount in question.
The Easiest Way to Get a legal will Refund
If you're frustrated trying to get a refund from legal will—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Legal Will requires familiarity with their specific processes and tools. Here are some useful tips to help you stay updated on your refund progress:
Email Updates: Legal Will sends refund status updates directly to the email associated with your account. Be sure to check your inbox and spam folder for messages detailing the progress of your refund.
Account Dashboard: Log into your Legal Will account and navigate to your account dashboard. This section provides a comprehensive overview of your orders, including any pending refunds, with estimated timelines for completion.
Order History: Check the 'Order History' tab in your account settings. This area contains detailed information about each order, including the status of your refund requests, dates of submission, and any comments from customer service.
Billing Section: Within your account, the 'Billing' section will show any adjustments made, including refunds. It’s helpful to review this regularly for updates.
In-App Notifications: If you are using the Legal Will mobile app, enable notifications to receive real-time updates regarding your refund status. This feature ensures you don’t miss important alerts.
Customer Support Tools: Utilize Legal Will’s built-in messaging or chat support. If you have questions or need updates on your refund, reaching out through these channels can provide prompt responses.
FAQ
Refunds are generally not issued if users forget to cancel their subscription before the renewal date. It's important to review the cancellation policy for specific terms and consider contacting customer support for assistance with your situation. They may be able to provide guidance on any available options.
Refund processing times can vary depending on your bank or financial institution, typically taking between 5 to 10 business days to appear in your account. Factors such as weekends, holidays, and the specific processing times of different banks may affect the timeline. It's always a good idea to check with your bank for updates if the refund takes longer than expected.
If you see a charge but do not have an active subscription, first check your account details to ensure there are no overlooked subscriptions. If everything appears correct, reach out to customer support with your transaction details for further assistance.
If you are unable to obtain a refund directly from Legal Will, consider reaching out to their customer service again for further assistance. You may also want to explore escalating your inquiry within their support system to ensure your concerns are thoroughly reviewed. Additionally, reviewing your account details and any communication regarding your transaction can provide clarity and support your case.
If Legal Will refuses to issue a refund, consider reviewing their refund policy to ensure that your request aligns with their terms. Additionally, reaching out to customer support again may help clarify your situation and potentially find a resolution. Checking your account details for any specific conditions applicable to your request may also be beneficial.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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