Many users often overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to help you understand how refunds work at LegalWills.ca, who qualifies for them, and the straightforward process to request your money back quickly. Whether you have questions or need guidance, we aim to provide clear and helpful information to ensure a smooth experience.
What You Should Prepare Before Applying For Refund
Your Account Email: The email address associated with your LegalWills.ca account for verification purposes.
Transaction ID: The purchase reference number received in your confirmation email that identifies your order.
Order Date: The date when you made the purchase to help locate your transaction quickly.
Purchase Confirmation: A copy of the confirmation email or a screenshot showing payment details and order information.
Service Type: Details about the specific will or service you purchased from LegalWills.ca (e.g., Last Will and Testament, Power of Attorney).
Reason for Refund: A clear explanation of why you are requesting a refund, as per their refund policy.
Access to Your LegalWills.ca Account: Make sure you can access your account to provide any additional information if required.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
2-4 working days
Interac e-Transfer
1-3 working days
Bitcoin
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from LegalWills.ca
At LegalWills.ca, users are provided with comprehensive digital estate planning services, which include the creation of legal documents such as wills and powers of attorney. Understanding your rights and the potential for refunds is essential when utilizing these services.
The eligibility for a refund from LegalWills.ca may depend on several factors, which include the nature of the service purchased, your account status, and any specific circumstances surrounding your request. Below are some situations that might qualify for a refund:
Change of Mind: If you have purchased a subscription but decide not to utilize the services, you may inquire about the possibility of a refund, particularly if you do so within a specified time frame after purchase.
Subscription Issues: If there are concerns regarding the renewal of a subscription or accessing features that were part of that subscription, this may prompt an eligibility check for a refund on those services.
Service Availability: In the event that specific features or services promised at the time of purchase are not available or functioning as expected, you may potentially qualify for a refund.
Technical Difficulties: Should you encounter significant technical issues that prevent you from using the service or accessing your documents, it may be appropriate to discuss eligibility for a refund.
Account Management Problems: If you experience complications managing your account or accessing purchased documents, a review of your circumstances could reveal options for a refund.
Always reach out to LegalWills.ca directly for personalized assistance and to clarify your specific situation regarding eligibility for a refund. Each case is unique and will be assessed individually according to their policies.
Step-by-Step Process to Request Your LegalWills.ca Refund Like a Pro
If you purchased through LegalWills.ca:
Visit the LegalWills.ca website and log into your account.
Go to the Account Settings section.
Select Manage Subscriptions.
Locate the subscription you wish to refund and click on Contact Support.
In the message box, mention that you were unaware of the subscription renewal date.
Emphasize that the account has not been used since the renewal.
Submit the request and wait for a response from customer support.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top.
Select Subscriptions.
Find and tap on the subscription from LegalWills.ca.
Select Cancel Subscription if required, or directly tap on Report a Problem.
Use the prompt to describe that your subscription renewed without prior notice.
Emphasize that you haven’t accessed the account in a significant amount of time.
Submit the issue for review and follow any further instructions provided.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the three horizontal lines in the top left corner to open the menu.
Go to Subscriptions.
Locate the LegalWills.ca subscription and select it.
Tap on Report a Problem.
Inform them that the renewal occurred without notification.
Highlight that you have not used the service since renewal.
Complete the form and send your request.
If you purchased through Roku:
From your Roku home screen, navigate to Settings.
Select Account, then go to Manage Account.
Sign in if required, and scroll down to find your subscriptions.
Locate the subscription for LegalWills.ca and click on Manage Subscription.
Select the option to Cancel Subscription.
Go back to settings and select Contact Roku Support.
In your message, state that the subscription renewed without notice and that the service hasn’t been used.
Submit the inquiry and await a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount]. Please find any relevant documentation attached.
I kindly ask for confirmation of the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
This stage may take up to 2-3 business days as we verify your eligibility.
Processing
Your refund is currently being processed by our team.
Please allow up to 5 business days for it to be reflected in your account.
Refunded
The refund has been completed successfully.
You should see the amount credited back to your payment method shortly.
Partially Refunded
A partial refund has been issued based on your request.
Check your account for the refunded amount; remaining charges may apply.
Completed
Your refund process is complete and no further action is required.
Your account is updated, and you can now continue using our services.
Canceled
Your refund request has been canceled by you or our support team.
If you need further assistance, please contact our support team for help.
Real User Scenarios: When and How Refunds Were Successfully Claimed
LegalWills.ca provides essential services for creating legally valid wills and other estate planning documents. Here are some realistic scenarios where users successfully claimed refunds for various situations:
Subscription Cancellation: A user decided to cancel their subscription after realizing they had completed their estate planning needs. They contacted customer service through the website, confirmed their cancellation, and received a prompt and courteous refund for the remaining period of their subscription.
Accidental Renewal: After forgetting to disable the automatic renewal feature, a user was charged for an additional year of service they no longer needed. Upon reaching out to LegalWills.ca and explaining the situation, they were able to receive a full refund for the renewal charge.
Service Interruption: A user experienced a temporary issue accessing their account due to scheduled maintenance. Once the maintenance was resolved, they contacted support to inquire about alternative service timelines and were offered a refund for the downtime as a goodwill gesture.
Document Revision Requests: A customer needed to make changes to their will and found that they had purchased the incorrect revision package. After reviewing their account and discussing their needs with customer support, they received a refund for the original package, allowing them to purchase the correct one instead.
The Easiest Way to Get a LegalWills.ca Refund
If you're frustrated trying to get a refund from LegalWills.ca—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
To ensure a smooth experience while tracking your refund status with LegalWills.ca, follow these specific guidelines tailored for our platform. Here's how you can efficiently monitor the progress of your refund.
Check Your Email Regularly: LegalWills.ca sends out email notifications regarding your refund status. Look for emails with the subject line "Refund Update" to stay informed about any changes.
Utilize Your Account Dashboard: Log into your LegalWills.ca account and navigate to the Account Settings section. Here, you will find a dedicated area for managing your orders and checking refund statuses.
Review the Order History: In your account, go to the Order History section. This will provide you with detailed information about your refund request, including submission dates and current status.
Access the Billing Section: The Billing section within your account displays transactions related to your purchases. Here, you can see if your refund has been processed or if any actions are still pending.
Stay Updated with In-App Notifications: If you are using the LegalWills.ca mobile app, enable push notifications to receive real-time updates about your refund status, ensuring you have the latest information at your fingertips.
Contact Customer Support: If you have any questions about your refund or the process, reach out to our customer support team directly through the Help Center. They can provide personalized assistance and further clarify your refund status.
FAQ
If you forgot to cancel your subscription before the renewal date, unfortunately, refunds for the renewed fee cannot be issued. We recommend reaching out to our customer support team for assistance, as they may be able to offer guidance based on your specific situation.
Refunds from LegalWills.ca typically take 5 to 10 business days to appear in your account, depending on your financial institution's processing times. Once your refund request is approved, we strive to ensure that the transaction is processed as quickly as possible.
If you notice a charge but do not have an active subscription, please start by verifying your account status on LegalWills.ca. If the issue persists, contact our customer support team with your transaction details, and they will assist you in resolving the matter.
If you're unable to secure a refund directly from LegalWills.ca, consider reaching out to their customer service team again for further assistance. You may also explore escalating your inquiry within their support system to seek additional guidance. Additionally, reviewing your account details and any relevant terms of service may provide helpful context for your situation.
If LegalWills.ca declines your refund request, consider reviewing their refund policy for specific terms and conditions. You may also want to reach out to their customer support team again for further clarification or to discuss your situation in more detail. Additionally, ensure that all account details and eligibility criteria are in order for a smoother resolution.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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