Billing often becomes a concern only when unexpected charges arise, catching many users off guard. This guide is designed to demystify the refund process at Lehigh University, outlining who is eligible for a refund and the steps necessary to ensure a smooth and swift request. By following this information, you will have a clearer understanding of how to reclaim your funds with ease.
What You Should Prepare Before Applying For Refund
Student ID Number: Have your unique student ID readily available as it is essential for processing refund requests.
Transaction ID: Locate the transaction ID associated with the payment for which you are requesting a refund.
Payment Method: Prepare details of the payment method used for the transaction, including the last four digits of the credit card or account number.
Refund Request Form: Download and complete the official refund request form available on the Lehigh University website.
Supporting Documentation: Gather relevant documentation, such as receipts or invoices related to the payment, to support your refund claim.
Contact Information: Ensure your current contact information is updated, including email and phone number, in case the university needs to reach you for further information.
Reason for Refund: Prepare a clear explanation or justification for the refund request, as you may need to provide this information.
Verification of Enrollment: If applicable, obtain and attach proof of enrollment status that may impact the eligibility for a refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
eCheck
3-5 working days
Cash or Check
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Lehigh University
At Lehigh University, students and participants have specific rights regarding refunds based on the nature of the services and educational programs offered. Understanding these rights is essential for managing financial commitments and ensuring clarity around billing scenarios.
The following situations may qualify for a refund from Lehigh University:
Tuition Refunds: Students who withdraw from a course or the university within the established deadlines may be eligible for a prorated tuition refund based on the institution's refund schedule.
Housing Fees: Students who vacate university housing before the semester's end may qualify for a refund of housing fees depending on the timing of their departure and adherence to housing policies.
Lab and Course Fees: Fee refunds related to specific courses may apply if a student drops a course within the designated add/drop period.
Event and Conference Fees: Participants who register for university-sponsored events or conferences and need to cancel their attendance in accordance with the refund policy may be eligible for a refund.
Payment Plan Adjustments: Changes to a student's enrollment status may require adjustments to payment plans, potentially resulting in eligibility for refunds if overpayments occur.
Health Services Fees: Certain health service fees may be refundable when services are prepaid but not utilized within the term, subject to university policies.
It's important for individuals to review their specific situation and consult the university's official refund policies to determine eligibility for any potential refunds.
Step-by-Step Process to Request Your Lehigh University Refund Like a Pro
If you purchased through Lehigh University:
Visit the official Lehigh University website at www1.lehigh.edu.
Scroll to the bottom of the page and click on the 'Contact Us' link.
Select the 'Billing and Payment Services' option from the contact categories.
Fill out the contact form with the following details:
Your name
Your email address
Your student ID number
A brief description of your refund request, mentioning "the membership renewed without notice" or "the service was not used".
Submit the form and wait for a confirmation email from the billing department.
Once you receive a response, follow any additional instructions provided to complete your refund request.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions'.
Locate the subscription in question and tap on it.
Scroll down and select 'Report a Problem' for the subscription.
Choose 'Request a Refund' from the options.
In the message, mention that "the subscription renewed automatically without notice".
Submit your request and check for an email confirmation.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select 'Account'.
Tap on 'Purchase History'.
Find the purchase you wish to refund and tap on it.
Tap on the 'Refund' option.
Explain the reason for your refund request, emphasizing "the account was unused".
Submit the request and await a notification about the status of your refund.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to the 'Manage Account' section.
Find the subscription you wish to request a refund for.
Select the subscription and look for the 'Cancel Subscription' option.
After cancellation, go to the help section and submit a ticket or request for a refund.
Mention that "the subscription renewed without any prior notification".
Follow any additional steps provided in the confirmation email you receive.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Lehigh University for Refund
Script
Copy
Subject: Refund Request – Lehigh University Account [Your Email]
Dear Lehigh University Billing Office,
I hope this message finds you well.
I would like to request a refund of [Amount] due to [describe reason].
Attached to this email, you will find the relevant documentation for your review, if applicable.
I would appreciate confirmation of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted and is awaiting approval.
You will be notified once the status changes. Approval may take up to 5 business days.
Processing
The refund is currently being processed by the university's financial office.
Expect this phase to last around 3-7 business days before it completes.
Refunded
The refund has been successfully processed and the amount credited back to your account.
Check your bank or student account for the credited amount; it may take an additional 1-3 days to appear.
Partially Refunded
A portion of the total refund amount has been credited back.
Verify the amount received and review the reason for partial refund in your account.
Completed
The refund process has been finalized and all transactions are settled.
You can now confirm that the amount has been reflected in your student account.
Cancelled
The refund request has been canceled and no funds will be returned.
Contact the financial office if you believe this was an error or if you wish to reinitiate the refund request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Lehigh University, students and faculty often navigate various services and programs, which can sometimes lead to inquiries about refunds. Here are a few examples of scenarios where users successfully claimed refunds.
Course Withdrawal Refund: A graduate student had to withdraw from a course due to unforeseen personal circumstances. After consulting with the academic advisor, the student submitted a formal withdrawal request through the university portal within the designated refund window, subsequently receiving a pro-rated tuition refund for the course.
Textbook Rental Return: An undergraduate student discovered that the textbook rented for a class was not needed after the syllabus changed. They promptly returned the textbook to the campus bookstore, where they completed the return process and received a full refund for the rental fee on their student account.
Event Cancellation: A student organization planned a large event that was ultimately cancelled due to scheduling conflicts. After notifying the Office of Student Activities, the organization successfully requested a refund for the venue reservation fee, which was processed in a timely manner.
Meal Plan Adjustments: During the semester, a freshman decided to switch their meal plan due to dietary changes after a consultation with a dining services representative. By following the proper channels, they adjusted their meal plan and received a refund for the unused portion, which was applied to their university account.
The Easiest Way to Get a Lehigh University Refund
If you're frustrated trying to get a refund from Lehigh University—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
At Lehigh University, tracking your refund status is a straightforward process. By following these specific steps, you can stay updated on the progress of your refund efficiently.
Check Your Email: Lehigh University routinely sends email updates regarding the status of your refund. Look for emails from the Student Financial Services team, as they provide pertinent information on any actions taken regarding your refund.
Use the Student Account Dashboard: Log into the Lehigh University Student Account Dashboard through the university's portal. Navigate to the Billing section to view detailed information about your refund request, including its current status.
Monitor In-App Notifications: If you have the Lehigh mobile app, make sure to check for any in-app notifications related to finances. These notifications can provide timely updates concerning your refund.
Review Your Order History: Within the Student Account Dashboard, you can access your Order History. This section outlines past transactions and may include details on processing times and amounts for pending refunds.
Contact Student Financial Services: If you have any questions or need assistance with your refund status, don’t hesitate to reach out directly to Student Financial Services via email or phone. They can provide personalized updates and further assist you.
FAQ
Lehigh University typically has set deadlines for cancellations, and refunds are generally only issued if these deadlines are met. If you forgot to cancel on time, it may be challenging to receive a refund, but you are encouraged to reach out to the appropriate department to discuss your situation. They may be able to provide guidance or options based on your circumstances.
Refunds from Lehigh University typically take 5 to 10 business days to process after the request has been approved. The time it takes for the funds to appear in your account may vary depending on your bank's processing times.
If you see a charge but do not have an active subscription, please start by reviewing your account details to confirm your subscription status. If you're still uncertain, reach out to Lehigh University's Student Accounts office for assistance in clarifying the charge and exploring options for resolution.
If you are unable to receive a refund directly from Lehigh University, consider reaching out to customer service again for further assistance. Additionally, you may explore escalating your inquiry within the university's support system to ensure your concerns are addressed. Reviewing your account details or any relevant policies may also provide helpful insight regarding your situation.
If Lehigh University denies your refund request, consider reviewing the university's refund policy to understand the specific criteria and timelines that apply. You may also want to reach out to the support team again for clarification or additional assistance regarding your situation. Additionally, double-check your account details to ensure that all relevant information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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