Unexpected charges can be surprising, especially when they stem from auto-renewing subscriptions like the Life & Soul membership. This guide is designed to clarify how refunds work for this membership, detailing who is eligible for a refund and providing a step-by-step process to help you request your money back promptly. Whether you're new to the service or simply need assistance, we're here to ensure you navigate the refund process smoothly and effectively.
What You Should Prepare Before Applying For Refund
Membership Account Details: Log in to your Life & Soul account to gather your membership ID and subscription type.
Transaction Information: Locate your original transaction ID or order confirmation email associated with your Life & Soul membership for easy reference.
Reason for Refund: Prepare a clear reason for your refund request; Life & Soul may require justification for your application.
Proof of Payment: Have copies of your payment receipts or bank statements showing the charge from Life & Soul to validate your membership purchase.
Correspondence History: Collect any emails or communications related to your membership, especially those discussing your membership terms or issues encountered.
Service Usage Evidence: If applicable, gather evidence of any service usage that may relate to your refund request, such as lesson downloads or tutorial sign-ins.
Timeframes: Be aware of the specific timeframes and policies outlined in the Life & Soul membership agreement regarding refund eligibility.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Apple Pay
5-7 working days
Google Pay
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Life & Soul membership
The Life & Soul membership service offers a range of benefits designed to enhance your experience and provide access to specialized content and resources. As a member, you have certain rights regarding your subscription and potential refunds, which are guided by specific circumstances related to the service. Understanding these will help clarify if you may qualify for a refund.
Situations that may qualify for refunds with Life & Soul membership include:
Service Disruptions: If there have been extended periods where members were unable to access the service due to technical issues, members may be eligible for a refund for the affected time frame.
Membership Cancellation within the Trial Period: If you decide to cancel your membership during a trial period, you may qualify for a full refund, based on the initial terms provided at the time of sign-up.
Subscription Errors: In cases where a billing issue occurred that resulted in an incorrect charge against the membership terms, members may be eligible for a refund upon review of the account details.
Subscription Changes: If a subscription change was initiated by the user but did not process correctly, it might be possible to qualify for a refund for that specific instance.
Membership Policy Updates: If there have been significant changes in membership policy or service that impact your benefit access, you might be eligible for a refund relative to those changes.
It is important for members to review their specific account situation and the applicable terms associated with their membership to understand their eligibility for a refund. For more tailored information, please refer to the membership guidelines or contact support.
Step-by-Step Process to Request Your Life & Soul membership Refund Like a Pro
If you purchased through Life & Soul membership.com:
Scroll to the bottom of the page and click on "Contact Us".
Fill out the contact form with your information.
Subject: Request for Membership Refund.
Message: Mention that the subscription renewed without notice and emphasize that you did not intend to continue the membership.
Check your email for a confirmation response and keep this for your records.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select "Subscriptions".
Find your Life & Soul membership and tap on it.
Choose "Cancel Subscription" if necessary, then tap "Report a Problem".
Write that the subscription renewed without notice and highlight any unused features.
Submit your report and await a response from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select "Payments & subscriptions".
Tap on "Subscriptions" and find your Life & Soul membership.
Tap "Manage", then select "Cancel Subscription".
After cancellation, look for the option to request a refund.
When completing the refund request, mention specifically that the subscription renewed without your intention.
Await an email response from Google Play regarding your refund.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to "My Account" from the top menu.
Scroll down to the "Manage Your Subscriptions" section.
Locate your Life & Soul membership and select "Manage Subscription".
Click on "Cancel Subscription". Follow any prompts to finalize cancellation.
Visit the support section on Roku's website.
Choose to contact customer service and explain your case, mentioning that you did not intend for the subscription to renew.
Wait for a response regarding your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
On [Billing Date], I encountered a billing issue: [describe reason].
I would like to request a refund of [Amount].
Please find attached documentation for your reference.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
You will be notified once your request has been processed, usually within 3-5 business days.
Processing
Your refund is currently being processed.
This phase may take up to 5 business days depending on your bank's processing time.
Refunded
Your refund has been successfully processed and the amount has been credited back.
You should see the funds back in your account within 3-7 business days.
Partially Refunded
Some of your order has been refunded; the remaining balance is still active.
You will receive a notification detailing the amounts refunded and what is left.
Completed
The refund process is fully completed.
Your membership or service status is also updated; you have all access as per your current plan.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
The Life & Soul membership offers a variety of digital wellness resources, including guided meditations, workshops, and personalized coaching sessions. Users may occasionally find themselves in situations where a refund is appropriate, often related to account management and subscription inquiries.
Accidental Subscription Renewal: A member intended to downgrade their subscription but inadvertently renewed their premium plan instead. Upon noticing the error, they contacted customer support to explain the situation. The support team reviewed the account and issued a refund for the additional charges, allowing the member to successfully return to their previous plan.
Service Interruption: A user experienced a temporary platform outage during a scheduled meditation session. After reaching out to the support team, they received an offer for a refund for the missed session, demonstrating the company’s commitment to member satisfaction.
Subscription Change Confusion: After switching to a new membership level, a user found that they still had access to features they no longer wished to use. They contacted support for clarification, and the team processed a refund for the difference in membership fees, ensuring the user only paid for their current services.
Account Access Issues: A member lost access to their account due to technical difficulties right before a planned coaching session. They reported the issue to customer service, who verified the situation and promptly issued a refund for the missed coaching fee, demonstrating understanding of the user’s predicament.
The Easiest Way to Get a Life & Soul membership Refund
If you're frustrated trying to get a refund from Life & Soul membership—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently as a Life & Soul member is essential for staying informed about your transactions. Here are some specific tips to help you monitor your refund progress:
Check Your Email: Life & Soul membership will send you email updates regarding your refund status. Look for emails with the subject line "Refund Update" to find important information about your request.
Use the Mobile App: If you have the Life & Soul mobile app, navigate to the "Account" section where you can easily view your refund status and updates in real-time.
Visit Your Account Dashboard: Log into your Life & Soul membership account on the website. Go to the "Order History" tab where you can find detailed information about past transactions, including any refunds that are in progress.
Check Notifications: Inside the app and on the website, keep an eye out for in-app notifications. These updates will provide timely information on the status of your refund, such as when it’s been processed or sent back to your payment method.
Review the Billing Section: Under "Billing" in your account settings, you’ll find a dedicated area for tracking financial activities. This section will summarize your refunds and highlight any pending transactions for easy reference.
Contact Customer Support: If you’re unable to find the information you need, don’t hesitate to reach out to the Life & Soul customer support team via the contact feature in the app or website. They can provide you with the most up-to-date information regarding your refund status.
FAQ
We understand that sometimes cancellations can be overlooked. Unfortunately, if you miss the cancellation window, refunds are not typically available for that billing period. We encourage you to review your membership terms for further details and to reach out if you have any specific concerns.
Refunds for Life & Soul membership typically take 5 to 10 business days to be processed and appear in your account, depending on your bank's processing times. Once initiated, you will receive a confirmation email updating you on the status of your refund.
If you see a charge but don't have an active subscription, please check your payment history to confirm the details of the transaction. If you still have questions, contact our customer support team with your billing information, and they will assist you in resolving the issue.
If you're unable to obtain a refund directly from Life & Soul membership, consider reaching out to their customer service for further assistance. You may also explore escalating your issue within their support system to seek additional resolution options. Additionally, reviewing your account details could provide insights into your membership status and any relevant terms.
If your refund request is not accepted, you may want to review the Life & Soul membership refund policy for clarity on eligibility and terms. Additionally, consider reaching out to customer support again for further assistance or clarification on your request. Checking your account details may also help ensure that all relevant information is accurate and up to date.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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