We understand that billing is often the last thing on your mind—until an unexpected charge catches you off guard, like an automatic subscription renewal. This guide is designed to clarify how refunds work with Life Message, outlining eligibility criteria and step-by-step instructions to request your money back quickly and effortlessly. Whether you have questions about the process or need assistance, we're here to help you navigate the refund experience smoothly.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your registered email address and any associated username for your Life Message account.
Transaction ID: Locate the unique transaction ID related to your donation or service purchase, which can be found in the confirmation email.
Donation Receipt: Keep a copy of the donation receipt or acknowledgment email you received after the transaction.
Reason for Refund: Clearly articulate the reason for your refund request, whether it pertains to service dissatisfaction or an error in processing.
Proof of Payment: Have your payment confirmation available, showcasing the amount and date of the transaction.
Contact History: Document any previous communications with Life Message regarding your issue, including dates and the names of representatives.
Timeliness: Be aware of and adhere to the specific time frame for refund requests as outlined by Life Message's refund policy.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Life Message
At Life Message (lifemessage.org), users have specific rights regarding refunds based on the nature of the services offered. Life Message specializes in providing resources and support to individuals in need, primarily through various services aimed at alleviating food and housing insecurity. Understanding your eligibility for a refund may depend on your specific usage of these services and the circumstances surrounding your account management.
Here are some situations where users might be eligible for a refund or credit associated with their engagements:
Service Cancellation: If you decide to discontinue a service before the next billing cycle and have not accessed any services after your cancellation request, you may qualify for a refund for the amount billed for that cycle.
Service Disruption: In instances where Life Message experiences a prolonged service disruption that prevents access to key resources you had anticipated, you could be eligible for a pro-rated credit for the time when services were unavailable.
Non-Utilization of Services: If you find that you have not utilized the resources available to you within a specific timeframe, you may inquire about the possibility of a refund for unused services provided that your account has been inactive.
Billing Miscommunication: If there was a misunderstanding regarding billing terms or service descriptions leading to an unexpected charge, clarifying this with customer support may lead to potential adjustments to your account, including credits or refunds.
For further information about your specific situation or to explore options regarding refunds, please consult the Life Message support team who can provide detailed guidance based on your account circumstances.
Step-by-Step Process to Request Your Life Message Refund Like a Pro
Fill out the contact form with your details, ensuring to include:
Your full name associated with the account.
Email address linked to your membership.
A detailed explanation of your refund request, mentioning that the subscription renewed without notice.
Request a response within 48 hours for a faster resolution.
Submit the form and keep an eye on your email for a confirmation message.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Locate and select your Life Message subscription.
Tap on Report a Problem (follow link if available) and select Request a Refund.
In your message, mention that the subscription renewed unexpectedly and that the account was unused.
Complete the request and await confirmation via email.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the upper left corner.
Select Account.
Tap on Purchase history.
Find your Life Message subscription and tap on it.
Click on Refund (if available) or Report a problem.
State in your message that you were not notified of the renewal and the account has been unused.
Follow the prompts to submit your request and await a response.
If you purchased through Roku:
Access your Roku device and navigate to the Home screen.
Select Streaming Channels from the sidebar.
Navigate to Your Channels and select Life Message.
Scroll down and select Manage Subscription.
Choose Cancel Subscription, if necessary, to proceed with refund.
After cancellation, visit the Roku support page to submit a refund request.
Explain in your request that the renewal occurred without notice and you did not utilize the service.
Wait for a confirmation email regarding your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Life Message for Refund
Script
Copy
Subject: Refund Request – Life Message Account [Your Email]
Dear Life Message Team,
I hope this message finds you well.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund for the amount of [Amount].
If applicable, I have attached relevant documentation for your reference.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but is yet to be reviewed.
Your request is in progress. Expect an update within 3-5 business days.
Processing
The refund is currently being reviewed and processed by our team.
Your refund is being worked on. Please allow up to 7 business days for completion.
Refunded
The refund has been approved and completed successfully.
You will see the refunded amount reflected in your account within 3-5 business days.
Partially Refunded
Only a portion of your refund request has been approved.
You will receive a partial refund. Check your account for the specific amount.
Completed
All refund processes have been completed, and funds should be in your account.
No further action is needed from your side. Please verify your account.
Canceled
The refund request has been canceled by either you or our system.
Your request for a refund will not be processed. If you have questions, please contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Life Message provides a variety of subscription-based services designed to support users in their personal development journey. Below are several real user scenarios where individuals successfully claimed refunds due to specific account management situations.
Subscription Renewal Confusion: After realizing that a user’s subscription was set to auto-renew, they decided to cancel it but were unsure of the cancellation process. Upon contacting Life Message support, they received clear guidance, leading to a cancellation confirmation and a successful refund for the recent renewal.
Plan Change Adjustment: A user intended to upgrade their subscription plan but accidentally selected a higher tier, resulting in additional charges. After reaching out to customer service for clarification, they were aided in adjusting their plan back to the desired tier and received a refund for the difference in charges.
Billing Error Resolution: A user noticed a discrepancy in their billing statement, where they were charged for an extra month that they didn’t utilize. They promptly reached out to Life Message, who confirmed it was a system error and processed a refund for the unwarranted charge after verifying the account usage.
Service Interruptions: During a scheduled self-improvement workshop, a technical issue led to a service interruption disrupting the experience. After submitting feedback, the user was offered a refund for that session and appreciated the prompt response from Life Message regarding the inconvenience.
The Easiest Way to Get a Life Message Refund
If you're frustrated trying to get a refund from Life Message—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Life Message is straightforward and efficient. To keep you informed throughout the process, we provide several dedicated channels and tools to help you monitor your refund progress.
Email Notifications: Life Message sends refund updates directly to your registered email address. Look for emails with the subject line "Refund Status Update" that detail the current status of your refund request.
Mobile App Notifications: If you have the Life Message mobile app, make sure to enable push notifications. You will receive instant alerts regarding your refund’s progress, including when it’s been processed or finalized.
Account Dashboard: To check your refund status, log into your Life Message account and navigate to the Order History section. Here, you will find a list of your transactions with detailed status updates on any refunds you’ve requested.
Billing Section: Within the Billing subsection of your account settings, you can view any active and completed refunds. This section provides a timeline, so you know exactly how long it typically takes for your refund to process.
Refund Progress Information: Life Message keeps you informed by providing specific details at each step of the refund process. Expect to see updates such as "Refund Requested", "Refund Being Processed", and "Refund Completed" for clarity on where your request stands.
FAQ
Unfortunately, if a user forgets to cancel their subscription before the renewal date, a refund may not be possible as per the terms of service. We recommend reviewing your account and cancellation deadlines to avoid any unintended charges in the future. If you have any further questions, feel free to reach out to our support team for assistance.
Refund processing times can vary depending on your financial institution, but typically, it may take 5 to 10 business days for the refund to appear in your account after it has been processed by Life Message. Please keep in mind that your bank's handling of the refund may also influence the time frame.
If you see a charge but do not have an active subscription, please check your account details for any possible past subscriptions or charges. You can also reach out to our support team through the contact options on our website for assistance in resolving the issue.
If you're unable to obtain a refund directly from Life Message, consider reaching out to their customer service again for further assistance. You may also try escalating your issue within their support system or reviewing your account details to ensure all information is accurate, which may help in resolving your concern.
If Life Message declines to issue a refund, it's advisable to carefully review their refund policy to understand the reasons behind their decision. You may also consider reaching out to their support team again for clarification or any additional information. Additionally, check your account details to ensure all relevant information was provided during the refund request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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