Many users often overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide provides clear information on how Lifelock refunds work, outlines who is eligible for a refund, and walks you through the steps to request your money back efficiently. Our goal is to help you navigate the refund process with ease, ensuring a smooth experience as you seek resolution.
What You Should Prepare Before Applying For Refund
Account Information: Your Lifelock account number and associated email address used during registration.
Transaction ID: The transaction ID associated with your payment, which can be found in your payment confirmation email.
Refund Reason: A clear explanation of the reason for your refund request, including any relevant details about your account experience.
Billing Statement: A copy of your bank statement or credit card statement showing the charge from Lifelock for verification purposes.
Service Agreement: A copy of your original service agreement or terms of service that you accepted when subscribing, which may include cancellation policies.
Correspondence: Any previous correspondence with Lifelock customer service regarding your issue, including ticket numbers or communication dates.
Additional Documentation: Any relevant documentation, such as promotional offers or service guarantees that were applicable at the time of purchase.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Lifelock
At Lifelock, users have specific rights regarding their subscription services and billing processes. Understanding these rights can help users determine if they may qualify for a refund based on their individual circumstances. Lifelock offers identity theft protection services with subscription-based billing, which may involve various account management and billing scenarios that could influence refund eligibility.
Here are some situations that might be relevant for Lifelock users and may qualify for refunds:
Service Downtime: If users experience significant technical issues or service interruptions that prevent access to their subscription services, they may inquire about eligibility for a refund for the impacted period.
Subscription Type Changes: Users who wish to downgrade or upgrade their subscription may have specific billing queries, and it is advisable to check if any transitions during the subscription period could affect refund eligibility.
Trial Period Adjustments: For users who initially sign up for a trial period and decide that the service does not meet their needs within that timeframe, clarification on the refund process might provide insights into their eligibility after the trial ends.
Service Miscommunication: If users feel that there has been a miscommunication regarding their services — such as differences between the features they expected and those provided — discussing these concerns with customer support could lead to possible eligibility for a refund.
It’s important for users to review Lifelock's specific policies and consult customer support for guidance tailored to their particular account situation. This way, they can better understand their rights and obligations under their subscription agreement.
Step-by-Step Process to Request Your Lifelock Refund Like a Pro
If you purchased through Lifelock.com:
Visit the Lifelock website and log into your account.
Navigate to the Account Settings section.
Select Billing Information from the menu.
Locate the Recent Transactions section.
Identify the transaction you wish to request a refund for.
Click on Details next to the transaction.
Look for the Request Refund option and click it.
In your message, mention that the subscription renewed without notice.
Submit the refund request and wait for a confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top.
Select Subscriptions.
Find and tap on your Lifelock subscription.
Scroll down and tap on Report a Problem.
Choose Request a Refund from the options.
State that the account was unused.
Follow the prompts to submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find and tap on Lifelock.
Tap on Cancel Subscription (if necessary).
Then select Report a Problem.
In the messaging section, mention that the subscription renewed without notice.
Complete the request by following the prompts.
If you purchased through Roku:
Go to the Roku homepage and sign in.
Select Streaming Channels from the menu.
Click on Manage Subscriptions.
Locate your Lifelock subscription.
Click on More Options.
Select Request Refund.
In your message, emphasize that the account was unused.
Submit your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Recently, I encountered an issue regarding my billing: [describe reason].
I would like to request a refund of [Amount]. If needed, I have attached relevant documentation to support my request.
Could you please confirm the receipt of this request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is being reviewed.
You will receive updates within 3-5 business days regarding the status of your request.
Processing
Your refund is currently being processed by our team.
This stage typically takes 3-7 business days. Please be patient as we finalize your refund.
Refunded
Your refund has been successfully issued.
The amount will reflect in your account within 5-10 business days.
Partially Refunded
A portion of your refund has been approved and processed.
You will see the partial amount in your account shortly. Please check your email for details.
Completed
Your refund process has been finalized.
No further action is needed. Your funds are on their way!
Cancelled
Your refund request has been canceled.
This may have been due to a violation of our refund policy. Please contact support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Users of Lifelock may sometimes find themselves needing to request refunds due to various account management situations. Here are some realistic scenarios where users have successfully claimed refunds:
Subscription Upgrade Confusion: A user upgraded their subscription plan to access additional features but later realized they needed a different service tier. After contacting customer support to clarify the features and expressing their desire to change plans, they successfully received a prorated refund for the difference in subscription fees.
Annual Renewal Inquiry: After the annual renewal charge appeared on their account, a user was unsure about the renewal policy and whether they had opted for automatic renewal. Upon reaching out to Lifelock's support team for clarification, they received a helpful explanation and were issued a refund for the renewal fee since they had not intended to renew their service at that time.
Temporary Service Suspension: A user experienced a temporary service interruption while accessing their account during a system update. After the issue was resolved, they contacted customer service to inquire about compensation for the downtime. They were pleased to find that Lifelock offered a small refund as a goodwill gesture for the inconvenience.
Account Downgrade Request: After realizing they were not utilizing all the features of their premium membership, a user requested to downgrade their account to a basic plan. The support team assisted with the transition and promptly issued a refund for the difference in the subscription cost, ensuring the user felt satisfied with their decision.
The Easiest Way to Get a Lifelock Refund
If you're frustrated trying to get a refund from Lifelock—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Keeping track of your refund status with Lifelock is crucial for ensuring that you stay informed about your account and any transactions. Here are some efficient ways to monitor your refund status:
Account Dashboard: Log in to your Lifelock account and navigate to the Billing section in your account dashboard. Here, you can find details about any pending refunds and their current status.
Email Notifications: Lifelock communicates refund updates via email. Keep an eye out for emails from Lifelock with the subject line indicating refund status, as these will contain specific information on your refund progress.
Mobile App Updates: If you're using the Lifelock mobile app, check for in-app notifications. The app will provide alerts on your refund status, making it easy to stay updated on the go.
Order History: Within your account settings, visit the Order History section to see detailed information about your past transactions and any associated refunds.
Customer Support: If you require further assistance, you can contact Lifelock’s customer support. They can provide specific information regarding your refund status and help resolve any issues promptly.
FAQ
If you forgot to cancel your Lifelock subscription before the renewal date, the refund policy typically does not allow for refunds on fully processed payments. However, it's always a good idea to contact Lifelock’s customer service directly to discuss your situation, as they may have options or considerations that can assist you.
Refund processing times can vary depending on the method of payment used and the policies of financial institutions. Typically, refunds are processed within 5 to 10 business days, but it may take additional time for the refund to reflect in your account after processing. For the most accurate information, it's best to check directly with your bank or payment provider.
If you notice a charge but do not have an active subscription, we recommend checking your account status by logging into your Liflock account or reviewing any communication from us. If you still have questions or need assistance, please contact our customer support team for further clarification and assistance with the charge.
If you are unable to obtain a refund directly from Lifelock, consider reaching out to their customer service again for further assistance. Additionally, escalating your request within their support system may provide more clarity on your situation. Reviewing your account details and contractual agreements could also help you understand your options better.
If Lifelock refuses to issue a refund, it's advisable to review their refund policy to understand the terms and conditions. You can also consider reaching out to their customer support team again for further clarification or to discuss your concerns. Additionally, check your account details to ensure all information is accurate, as this may provide context for your situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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