Understanding billing can often take a backseat until an unexpected charge appears, such as an automatic subscription renewal. This guide aims to clarify how LifeLock refunds operate, who may be eligible for those refunds, and the simple steps you can take to request your money back swiftly. We hope to empower you with the information you need to navigate this process with confidence.
What You Should Prepare Before Applying For Refund
Account Information: Your LifeLock account email address and password for account verification.
Transaction ID: The specific transaction ID for your subscription or service payment that you wish to be refunded.
Subscription Period: Details of the subscription plan you were enrolled in, including the start date and payment cycle.
Cancellation Confirmation: Any confirmation email or number you received upon canceling your subscription if applicable.
Reason for Refund: A clear explanation for the refund request, such as service dissatisfaction or unauthorized charges.
Supporting Documentation: Any relevant emails or correspondence with customer service related to your account or issues you faced.
Proof of Payment: Copy of the billing statement or receipt showing the charge you are disputing.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
5-7 working days
Bank Transfer
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from LifeLock
LifeLock provides identity theft protection services through various subscription plans tailored to meet the needs of its users. Understanding your eligibility for a refund can help you navigate any billing inquiries or subscription management questions you may have. Below are specific situations that may qualify for a refund based on LifeLock's policies:
Service Cancellation: If you have cancelled your subscription within the applicable refund period, you may be eligible for a refund for services not rendered beyond the cancellation date.
Subscription Downgrade: In the event you choose to downgrade your subscription plan, any unused portion of your previous plan may potentially qualify for a refund, depending on the terms of your subscription agreement.
Account Inactivity: If your account is inactive for an extended period and you were billed for that time, you might inquire about your eligibility for a refund for the inactive subscription duration.
Promotional Rate Changes: If you initially signed up for a promotional rate and notice a change that affects your billing during that promotional period, it could trigger an inquiry regarding possible refunds for the difference.
Service Disruptions: If you experienced a significant and prolonged service disruption that impacted your ability to utilize the services, you might be able to discuss potential compensation related to your subscription.
Each of these situations can be evaluated under LifeLock's policies regarding refunds and account management. For the most accurate information, it’s advisable to refer to LifeLock's official terms or customer service for guidance tailored to your specific situation.
Step-by-Step Process to Request Your LifeLock Refund Like a Pro
If you purchased through LifeLock.com:
Log in to your LifeLock account on LifeLock.com.
Navigate to the Account Settings section located in your profile.
Look for Billing & Subscription options.
Select Request Refund next to the recent charge.
In the message box, mention that the subscription renewed without prior notice.
Submit your refund request.
Check your email for confirmation of your refund request.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find LifeLock in your list of subscriptions and tap on it.
Tap Report a Problem next to the subscription details.
Choose the option to Request a Refund.
In the description box, emphasize how the account was largely unused.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Find and select your LifeLock subscription.
Tap on Cancel Subscription.
After cancellation, go to Your Orders in the Play Store Menu.
Select the LifeLock purchase you wish to refund.
Click on Request a Refund.
In your message, mention that the service was not utilized as expected.
Submit your refund request.
If you purchased through Roku:
Go to your Roku device and open the Roku channel.
Navigate to your account settings.
Choose Manage Subscriptions.
Find your LifeLock subscription.
Select Cancel Subscription.
After canceling, go to the Roku website on a browser.
Log into your account and find the billing history.
Locate the recent LifeLock charge and click Request a Refund.
In your message, highlight that the subscription was not used.
Submit your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund regarding my account due to [describe reason]. I would like to request a refund of [Amount].
If applicable, I have attached documentation to support my request.
I would appreciate your confirmation of the refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Request for a refund has been initiated but not yet processed.
Your refund request is under review. It typically takes up to 3 business days to get an update.
Processing
Your refund is currently being processed.
Your request has been approved, and the funds are being prepared for return, typically within 5-10 business days.
Refunded
The refund has been successfully processed.
You should see the credited amount in your account within 3-5 business days, depending on your bank.
Partially Refunded
Only a portion of your original payment has been refunded.
You will receive the credited amount shortly, and the remaining balance is still active with your account services.
Completed
Refund processing is fully completed and closed.
Your refund has been finalized, and you will not see any further actions required on your part.
Canceled
The refund request has been canceled before processing.
If you wish to pursue the refund again, you will need to initiate a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
When interacting with LifeLock's services, users occasionally encounter scenarios that require clarifying their billing or managing their subscription status. Here are some real user scenarios where refunds were successfully claimed:
Subscription Overlap: A user realized that they had inadvertently subscribed to a higher-tier plan while investigating the benefits of multiple tiers. After reviewing their account details, they contacted LifeLock's customer service to clarify their plan status, which led to a successful refund of the difference for the month.
Trial Subscription Transition: A customer signed up for a 30-day trial and, due to unforeseen circumstances, was unable to utilize the service as planned. After reaching out to LifeLock within the trial period, they were able to discuss their situation and received a refund for the subscription that would have auto-renewed.
Plan Downgrade: After assessing their needs, a user decided to downgrade their subscription to a more basic plan. After making the change, they realized they had been billed for the higher tier. They promptly contacted LifeLock, and upon verifying the new plan, received a refund for the amount charged for the previous plan.
Multiple Accounts: A user mistakenly created two LifeLock accounts and, upon realizing this, decided to cancel one account. After reaching out to customer support for guidance, the user successfully received a refund for the recent fees associated with the account they chose to close.
The Easiest Way to Get a LifeLock Refund
If you're frustrated trying to get a refund from LifeLock—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with LifeLock is straightforward and designed to keep you informed every step of the way. Here are some specific ways to efficiently track your refund:
Email Notifications: LifeLock will send you email updates regarding your refund status. Keep an eye out for messages that detail when your refund has been processed or if there are any delays in the process.
In-App Notifications: If you’re using the LifeLock mobile app, check the notifications section for real-time updates on your refund. You’ll receive alerts directly related to your transaction history and any actions taken on your account.
Account Dashboard: Log into your LifeLock account and navigate to the Billing section. Here you can find detailed information about your recent transactions, including refund requests and their current statuses.
Order History: Within your account settings, review your Order History. This section shows all your past purchases and any corresponding refunds, allowing you to track their progress easily.
Refund Progress Details: LifeLock provides transparency on the refund process. You can see the date the refund was initiated, expected timelines, and any notes on processing delays within your account.
Customer Support: If you need further clarification, LifeLock's customer support is readily available. Use the Help feature in your account for quick access to assistance regarding refund inquiries.
FAQ
If you forgot to cancel your LifeLock subscription on time, refunds are generally not offered for payments made after the renewal date. It's recommended to review the terms of service for specific details regarding cancellations and refunds, as policies can vary. If you're facing an issue, contacting Customer Support may provide additional assistance.
Refund processing times for LifeLock typically take between 7 to 10 business days after the request is initiated. However, it may vary based on your financial institution's processing times. It's always best to check with your bank for specific timelines regarding your refund.
If you see a charge from LifeLock but do not have an active subscription, please start by checking your account status by logging into the LifeLock website. If you still believe the charge is incorrect, contact LifeLock customer support for assistance, and they will help clarify any discrepancies regarding your account.
If you're unable to secure a refund directly from LifeLock, consider reaching out to their customer service team again for further assistance. Additionally, you can escalate your inquiry within their support system or review your account details to ensure all information is accurate and up-to-date, which may help facilitate the resolution process.
If LifeLock refuses to issue a refund, you can start by reviewing their refund policy carefully to understand the specific terms that apply. Additionally, consider reaching out to their customer support team again for clarification or to discuss your situation further. Checking your account details may also provide insight into the status of your refund request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)