Many users often overlook billing matters until an unexpected charge catches their attention—like an automatic subscription renewal that wasn't anticipated. This guide aims to clarify how LifeLock refunds work, identify who qualifies for a refund, and outline the straightforward steps to request your money back efficiently. Our goal is to help you navigate this process with ease and confidence, ensuring you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Your LifeLock account number or user ID for easy identification.
Transaction ID: The transaction ID of your original purchase, which can be found in your account history or confirmation email.
Subscription Details: Specify the type of subscription plan you purchased, including start date and any upgrades or changes made.
Proof of Payment: A copy of the billing statement or receipt where the LifeLock charge appears, to validate the transaction.
Reason for Refund: A clear explanation of why you are requesting the refund, such as dissatisfaction with service or cancellation of the subscription.
Support Ticket Numbers: If you’ve had prior communications with LifeLock regarding your issue, include any support ticket or reference numbers.
Contact Information: Ensure your current contact details are listed (email and phone number) for swift communication regarding the refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 business days
PayPal
3-5 business days
Bank Transfer
7-10 business days
Checks
10-14 business days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from LifeLock
LifeLock provides identity theft protection services that include monitoring your personal information and restoring your identity in the event of fraud. Users may want to understand their rights regarding potential refunds based on various circumstances related to their subscription plans.
Here are some situations that may qualify for a refund with LifeLock:
Subscription Cancellation: If a user cancels their subscription within the specified time frame outlined in the service agreement, they may be eligible for a refund of any unused portion of their subscription fee.
Service Dissatisfaction: Users who believe they did not receive the advertised services or features may inquire about their eligibility for a refund based on their experience with the service.
Account Management Changes: Situations involving changes to account status, such as downgrading from a premium tier to a standard plan, might have specific implications for billing and could potentially warrant a review of refund options.
Billing Errors: If users identify potential discrepancies in their billing statements that do not align with their subscription plan, they may seek clarification, which could lead to eligibility for adjustments or refunds if validated.
Users should take care to review their own account details and the specific terms associated with their subscription to understand their eligibility for refunds based on various situations.
Step-by-Step Process to Request Your LifeLock Refund Like a Pro
If you purchased through LifeLock.com:
Visit the LifeLock website and log into your account.
Navigate to the Account Settings page, typically found in the upper right corner.
Scroll down to the Billing section and select Manage Subscription.
Look for Transaction History and click on it to view your charges.
Select the transaction for which you wish to request a refund.
Click on Request Refund next to the transaction.
In the message field, emphasize that the subscription renewed without proper notice and that you did not intend to renew.
Submit your request and keep an eye on your email for any follow-up communications.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions from the menu.
Find your LifeLock subscription and tap on it.
Scroll down and tap Report a Problem.
Choose a reason related to your recent charge, such as Didn’t mean to purchase or Unrelated issue.
In your report, mention that the subscription was not used and that you’re seeking a refund.
Submit the form and check your email for a response from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon in the upper left corner and select Subscriptions.
Find your LifeLock subscription and tap on it.
Tap Report a Problem at the bottom of the subscription details.
Select the option that best fits your situation, like I no longer want this subscription.
In the comment box, indicate the subscription was renewed without your intention and had no usage.
Complete the request and monitor your email for confirmation from Google.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to your Account page from the sidebar.
Under Manage Account, select Manage My Subscriptions.
Locate the LifeLock subscription and click on it.
Select Request a Refund.
In the description area, explain that the subscription was renewed unexpectedly and clarify that it was not utilized.
Submit your refund request and keep an eye on your email for any updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund regarding my LifeLock account associated with the email [Your Email]. The details of the billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached any necessary documentation for your review.
Please confirm the receipt of this request and update me regarding the status of my refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
You'll see this status while we review your request. Typically takes 1-3 business days.
Processing
Your refund is currently being processed by our team.
This status indicates that your refund is actively being handled, which may take an additional 2-5 business days.
Refunded
The refund has been issued and is on its way back to your payment method.
You should see the funds return to your account within 5-10 business days, depending on your bank.
Partially Refunded
A portion of your total payment has been refunded.
This means you have received only part of your refund. The amount refunded will be visible on your transaction history.
Completed
The refund process is complete, and the funds have been credited to your account.
You should now see the full amount returned in your payment method.
Canceled
Your refund request has been canceled and will not be processed.
If you believe this is in error, please contact LifeLock support for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
LifeLock offers a comprehensive identity theft protection service, and while most users are satisfied with their subscriptions, there are occasions where they seek refunds for various reasons. Here are some real user scenarios where customers successfully claimed refunds from LifeLock:
Subscription Change Request: A user decided to downgrade their service plan after realizing they didn't need all the features included in their premium subscription. They reached out through LifeLock’s customer service, explained their situation, and successfully obtained a refund for the difference in pricing after switching to a more suitable plan.
Temporary Cancellation: A customer needed to pause their identity protection service due to financial constraints. They contacted LifeLock to inquire about a temporary cancellation rather than terminating the service altogether. After explaining their circumstances, they were granted a refund for the remaining month of service they wouldn't be using.
Billing Cycle Inquiry: A user noticed an unexpected charge on their account during their billing cycle. Upon contacting LifeLock's support team for clarification, they learned it was an annual renewal charge. After discussing their needs and opting to revert to a monthly plan, LifeLock refunded the annual fee due to the user's immediate request for change.
Account Access Issues: A customer had trouble accessing their account due to technical errors. They reached out for assistance but opted to cancel their subscription while the issue was being resolved. When they decided to leave, LifeLock processed the cancellation quickly and offered a refund for the duration of the current billing cycle.
The Easiest Way to Get a LifeLock Refund
If you're frustrated trying to get a refund from LifeLock—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with LifeLock is straightforward if you know where to look. Here are some efficient ways to stay updated on your refund process:
Check Your Email: LifeLock sends email notifications regarding your refund status, including updates and confirmations. Make sure to monitor your inbox for any messages from LifeLock with "Refund Update" in the subject line.
Utilize the LifeLock Mobile App: If you have the LifeLock app installed, you can easily check your refund status directly from your mobile device. Navigate to the "Account" section and look for your refund status under "Order History".
Visit Your Account Dashboard: Log in to your LifeLock account on the website and head to the “Billing” section. Here, you'll find a comprehensive overview of your order history, including any pending refunds.
Order History Details: In your account’s order history, each transaction will have a dedicated section that shows the refund status along with estimated processing times. Look for any notes that indicate the progress of your refund.
Customer Support: If you need further assistance, LifeLock’s customer support can be reached via the app or your account portal. They can provide specific updates about your refund, including anticipated timelines.
Stay Informed About Refund Processing Times: LifeLock typically outlines expected processing times for refunds in your account. Familiarize yourself with these timeframes to set realistic expectations for when to check back.
FAQ
If you forgot to cancel your LifeLock subscription on time, it's best to reach out to their customer service directly to discuss your options. They may be able to assist you depending on the specific circumstances of your account. It's important to review the terms and conditions for details on the refund policy and cancellation process.
Refund processing times can vary depending on your bank or credit card company, but typically, you can expect to see the refund reflected in your account within 5 to 10 business days after it has been issued. It's always a good idea to check with your financial institution if you have any questions about the status of your refund.
If you notice a charge from LifeLock but do not have an active subscription, it's recommended to first check your account for any possible trial memberships or previous subscriptions that may still be active. If you still believe the charge is incorrect, please contact LifeLock customer support for assistance in clarifying the charge and resolving the issue.
If you're unable to receive a refund directly from LifeLock, consider reaching out to their customer service again for further assistance. You may also explore options to escalate your inquiry within their support system for additional guidance. Additionally, reviewing your account details may provide insight into the status of your request.
If LifeLock refuses to issue a refund, the first step is to review their refund policy for any specific terms or conditions that might apply. You may want to contact customer support again for further clarification and to ensure that all necessary account details are up to date. Additionally, consider documenting your interactions for future reference.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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