It’s not uncommon for users to overlook billing until an unexpected charge suddenly appears on their statement, often linked to an automatic subscription renewal. This guide is designed to help you navigate the refund process for LifeLock efficiently, ensuring you understand who qualifies for a refund and how to request your money back swiftly. With clear steps and helpful insights, you'll be empowered to manage your finances with confidence.
What You Should Prepare Before Applying For Refund
Your LifeLock Account Information: Ensure you have your account username and password ready to access your account information.
Order Confirmation Email: Locate the email confirmation for your subscription or service to reference the purchase date and the service plan.
Transaction ID: Gather the transaction ID associated with your payment, which can be found in your account transaction history.
Reason for Refund: Prepare a clear explanation of why you are requesting a refund, be it dissatisfaction with service, billing errors, or cancellation.
Billing Statements: Collect any relevant billing statements showing the charges you're disputing or wish to refund.
Communication Records: Keep any correspondence you’ve had with LifeLock support regarding your request or issues, including dates and responses.
Service Agreement: Review and have a copy of the LifeLock service agreement to reference terms related to refunds and cancellations.
Screenshot of Account Activity: Take screenshots of your account activity related to the service, which may support your request.
Payment Method Information: Have details of the payment method used, such as credit card number (last four digits) or PayPal account, ready for verification.
Any Additional Supporting Documentation: Prepare any other documents that may substantiate your claim, such as prior support tickets or external correspondence regarding identity theft incidents, if applicable.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
Debit Card
5-7 working days
Check
4-6 weeks
PayPal
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from LifeLock
LifeLock provides identity theft protection and credit monitoring services through various subscription plans. Understanding your rights related to refunds is essential if you have specific needs regarding your subscription. While LifeLock aims to offer its users a seamless experience, certain situations may arise where users may explore eligibility for a refund.
The following scenarios are relevant to LifeLock subscribers and might qualify for refunds:
Service Cancellation within the Trial Period: If you have opted for a trial version of LifeLock and decide to cancel your subscription within the specified trial period, you may be eligible for a refund of the fees paid.
Subscription Downgrade: In instances where a subscriber moves from a higher-tier plan to a lower-tier plan, the difference in fees for the billing cycle might be refundable, depending on the timing of the downgrade.
Account Inactivity: If you have suspended or paused your subscription due to inactivity or personal circumstances, you could explore the potential for a pro-rated refund for the unused portion of your subscription.
Service Dissatisfaction: If you believe that the services provided do not meet the expectations outlined in the product features, you may inquire about the possibility of a refund during the period specified in LifeLock's satisfaction guarantee policy.
Duplicate Subscription Charges: If your account reflects charges for multiple subscriptions during the same billing cycle, this situation may warrant a review for potential refund eligibility.
For specific inquiries or to clarify your eligibility for a refund based on your unique account situation, it is advisable to consult LifeLock's official customer service or review their refund policy directly.
Step-by-Step Process to Request Your LifeLock Refund Like a Pro
If you purchased through LifeLock.com:
Go to the LifeLock website and log in to your account.
Navigate to the Account Settings section.
Locate the Billing Information tab.
Find the transaction or subscription you wish to refund.
Click on Request Refund next to the relevant charge.
In the message box, mention that you were surprised by an automatic renewal and highlight that the account was not in use.
Submit your refund request.
Check for any confirmation emails regarding your refund request.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find your LifeLock subscription in the list and tap on it.
Scroll down and tap on Report a Problem.
Choose Item didn't work as expected or similar options.
In the message, mention that the subscription renewed without notice and that you did not use the service.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Locate your LifeLock subscription and tap on it.
Tap on Report a Problem.
In the message field, state that your subscription auto-renewed unexpectedly and that the service was not utilized.
Submit the request for a refund.
If you purchased through Roku:
Log into your Roku account on the website.
Navigate to the Manage Account section.
Select Subscriptions from the options.
Find your LifeLock subscription.
Click on Cancel Subscription if necessary to initiate a refund request.
After cancellation, go to the Help section or contact Roku Support.
In your message to support, mention that the subscription renewed without notice and that it was not used.
Wait for a response regarding your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation related to my LifeLock account. [describe reason]
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I would like to request a refund of [Amount].
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Attached to this email are the relevant documents for your review (if applicable).
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I would appreciate it if you could confirm the status of my request within 3-5 business days.
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Thank you for your assistance.
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Best regards,
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[Your Name] \n[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
You will be notified via email once your request is processed, typically within 3-5 business days.
Processing
Your refund is currently being processed and will be completed shortly.
Expect your funds to be available within a few business days, depending on your bank's policies.
Refunded
The refund has been successfully issued.
The total refund amount has been credited to your original payment method.
Partially Refunded
A portion of your refund has been processed. The remaining amount may be under review.
Check your account for the refunded amount, and stay tuned for updates on the remaining balance.
Completed
Your refund process is completed successfully.
All transactions related to your refund are finalized, and you can see the updated balance.
Canceled
Your refund request has been canceled, either by you or due to a policy issue.
If you believe this is an error, contact customer support to clarify your request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
LifeLock provides identity theft protection services, helping users safeguard their personal information. Here are some real user scenarios where individuals successfully claimed refunds under various circumstances:
A user experienced a temporary lapse in their account access while trying to log in. After resolving the issue with customer support, they realized they had been billed for the subscription period during which they had limited access. Upon inquiry, LifeLock promptly issued a refund for the time the user could not fully utilize their service.
A customer upgraded their LifeLock plan for added features but later found that the enhanced options were not necessary for their needs. After discussing their situation with support, they decided to revert to their original plan and received a refund for the additional charge from the upgrade.
After subscribing to a family plan, a user faced unexpected changes in their household situation, leading to a decision to cancel their subscription. Upon reaching out to LifeLock's customer service and explaining their circumstances, they were able to secure a prorated refund for the remaining months, ensuring a smooth transition.
A user contacted support regarding a billing question after noticing a fluctuation in their subscription fee. The LifeLock team assisted in clarifying the change and, recognizing it was an unusual situation for the user, offered a goodwill refund for the difference while also ensuring the user understood how rates might change in the future.
The Easiest Way to Get a LifeLock Refund
If you're frustrated trying to get a refund from LifeLock—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with LifeLock can be straightforward if you follow a few specific tips. Here’s how to efficiently monitor your refund process:
Email Updates: Keep an eye on your email inbox for notifications from LifeLock. They generally communicate refund updates through emails, so look for messages regarding the status of your refund.
Account Dashboard: Log in to your LifeLock account and navigate to your Account Dashboard. This section often contains the most up-to-date information regarding all transactions, including refunds.
Order History: Check the Order History section within your LifeLock account. This area provides detailed records of your purchases and any refund transactions associated with them.
Billing Section: Visit the Billing section of your account settings. Here, you can view pending and completed refund transactions, along with their processing status.
Mobile App Notifications: If you use the LifeLock mobile app, ensure that notifications are enabled. You will receive real-time updates on your refund status directly through push notifications.
Customer Support: If you are unable to track your refund or need more information, don’t hesitate to reach out to LifeLock’s customer support. They can provide specific insights on the progress of your refund.
FAQ
If you forgot to cancel your LifeLock subscription on time, refunds may not be automatically provided as per their policy. However, it's always a good idea to contact customer service directly; they can review your situation and may assist you depending on the circumstances.
Refund processing times for LifeLock can vary depending on the payment method used. Generally, it may take up to 5-7 business days for the refund to appear in your account after the request has been processed. Always check with your financial institution for specific timelines related to your account.
If you notice a charge from LifeLock but don't have an active subscription, it's best to check your account for any past subscriptions that may not have been fully canceled. If everything appears correct, you can contact LifeLock’s customer support for assistance in resolving the charge.
If you’re unable to receive a refund directly from LifeLock, consider reaching out to their customer service again for further clarification on your request. You may also explore escalating your issue within LifeLock's support system for additional assistance. Additionally, reviewing your account details and the terms of service may provide further insights into your options.
If LifeLock has refused to issue a refund, you may start by reviewing their refund policy to ensure you fully understand the terms. Consider reaching out to their customer support team again for further clarification on your case, as they may provide additional insights or options. Additionally, double-check your account details and any transactions related to your subscription to ensure everything is in order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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