Billing for services can often slip from our minds until an unexpected charge surfaces, perhaps due to an automatic subscription renewal. This guide is designed to help you navigate the refund process for LifeLock, providing clear information on eligibility and step-by-step instructions to request your money back swiftly. Whether you’re reconsidering your subscription or simply wish to understand how refunds work, we’re here to support you in making the process as smooth as possible.
What You Should Prepare Before Applying For Refund
Account Information: Your LifeLock account number and any associated email addresses for verification.
Transaction ID: The transaction ID from your most recent payment or subscription.
Proof of Payment: A copy of the payment receipt or bank statement showing the charge.
Cancellation Request: Evidence of your cancellation request if applicable, such as a confirmation email.
Service Agreement: A copy of the service agreement or terms of service that outline refund eligibility.
Contact History: Documentation of any previous communications with LifeLock customer service regarding the refund.
Reason for Refund: A clear explanation of why you are requesting a refund.
Account Activity: A summary of your account activity during the subscription period to support your claim.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
5-7 working days
Bank Transfer
5-10 working days
Mobile Payments
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from LifeLock
LifeLock offers identity theft protection services through subscription plans designed to help users monitor and protect their personal information. Understanding your rights and eligibility for refunds is essential in managing your subscription effectively.
There are specific situations that may qualify for a refund based on your account management or subscription status:
Account Cancellations: If you decide to cancel your subscription within the designated trial period, you may qualify for a refund of any charges incurred during that timeframe.
Service Changes: If you modify your subscription plan and encounter billing discrepancies during the transition, you might be eligible for a refund of the difference in charges, depending on the specific circumstances.
Service Availability: In cases where the LifeLock services are not accessible due to technical issues for an extended period, users may inquire about refund eligibility for the period in which services were unavailable.
Promotional Offers: If you were promised a specific promotional rate at sign-up but do not see that reflected in your billing, you may qualify for an adjustment or refund based on the terms of the promotion.
It is always recommended to review the specific terms and conditions associated with your subscription plan for more detailed information regarding refunds and eligibility requirements. Should you have any questions about your account, reaching out to LifeLock's customer service can provide clarity on your situation and potential refund eligibility.
Step-by-Step Process to Request Your LifeLock Refund Like a Pro
If you purchased through LifeLock.com:
Visit the LifeLock website and log in to your account.
Navigate to the Account Settings section.
Select Billing Information.
Look for the option related to Refunds or Refund Request.
Fill out the refund request form, providing details about your subscription, such as the renewal date and type of service.
In the message area, mention that you were unaware of the renewal date or that the account has been unused.
Submit the form and await a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on LifeLock listed under your subscriptions.
Tap on Report a Problem or look for a Refund Request option.
Choose the specific charge you wish to dispute.
In the problem description, emphasize that you weren't notified of renewal or state that the subscription remains unused.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) and go to Subscriptions.
Select your LifeLock membership.
Look for the option to Report a Problem.
Choose the specific item related to your refund request.
In your explanation, note that the renewal was unexpected or mention that you have not been actively using the service.
Send your request.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select the Manage Account option.
Scroll to the Billing Information section.
Look for the LifeLock subscription and select it.
Find the option to Request a Refund.
In the provided text area, indicate that you were not informed about the renewal or clarify that the subscription was not in use.
Finalize and submit your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am contacting you regarding a billing situation related to my account. On [Billing Date], [describe reason].
I would like to request a refund for the amount of [Amount]. I have attached documentation for your reference, if applicable.
I kindly ask for your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received & is awaiting approval.
This status means LifeLock is reviewing your request. You can expect an update within 3-5 business days.
Processing
Your refund is being processed by LifeLock.
The processing phase typically takes 5-7 business days. Refunds will be initiated to your original payment method.
Refunded
Your refund has been completed successfully.
You should see the amount credited back to your account within 3-5 business days.
Partially Refunded
A portion of your payment has been refunded.
You will receive the partial refund amount in your account shortly, along with details regarding the remaining balance.
Completed
The refund process has been fully completed.
All transactions have been finalized, and you can track your refund in your account history.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact LifeLock customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
LifeLock provides essential identity theft protection services, allowing users to monitor and safeguard their personal information. Here are some real user scenarios illustrating when and how refunds were successfully claimed:
Subscription Downgrade: A user decided to downgrade their LifeLock subscription plan after realizing they only needed basic monitoring services. After contacting customer support, they received a refund for the difference in pricing for the current billing cycle, ensuring that they were only charged for the new plan.
Account Closure: A user experiencing financial difficulties requested to close their LifeLock account mid-cycle. Upon submitting their request, they were informed of the pro-rated refund policy and received a refund for the unused portion of their subscription.
Unclear Charges: A user noticed a charge that they did not anticipate due to a promotional upgrade after a free trial. They contacted LifeLock's support team for clarification and, after confirming their understanding of the promotion, were issued a refund for the upgrade to maintain their original plan.
Service Interruption: A user experienced technical issues that temporarily limited access to their monitoring services. Following an inquiry, they received an acknowledgment from LifeLock and were granted a refund for the affected month as a courtesy, demonstrating the company's commitment to service quality.
The Easiest Way to Get a LifeLock Refund
If you're frustrated trying to get a refund from LifeLock—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with LifeLock is straightforward and efficient, ensuring you stay informed throughout the process. Here are some specific tips to help you monitor your refund:
Check Your Email: LifeLock sends email notifications regarding your refund status. Look for emails that include subject lines such as "Refund Update" or "Your Refund Status." These will provide updates about processing times and any required actions.
Use the LifeLock Mobile App: If you have the LifeLock app, check the notifications section for real-time updates. The app will notify you of any changes to your refund status, keeping you updated on-the-go.
Visit Your Account Dashboard: Log in to your LifeLock account and navigate to the dashboard. Under the "Billing" section, you will find a detailed overview of your refund requests, including their current status and expected processing times.
Order History Section: Access the "Order History" in your account settings. This section contains a comprehensive list of transactions, including refunds. You can click on specific transactions to see detailed information about your refund process.
View Refund Progress Details: Once a refund is initiated, LifeLock provides details such as the refund amount, the date it was processed, and the expected time for it to be credited back to your original payment method. Check for these details in your account overview.
Contact Customer Support: If you are unable to find the information you need, reach out to LifeLock customer support. Use the chat feature within the app or your account dashboard for quick assistance regarding your refund status.
FAQ
If you forgot to cancel your LifeLock subscription before the renewal date, refunds are typically not available. However, it's recommended to contact LifeLock’s customer support to discuss your situation, as they may offer assistance or solutions tailored to your case.
Refund processing times can vary depending on your bank or financial institution. Generally, it may take 5 to 10 business days for the refund to reflect in your account after it has been initiated by LifeLock. For the most accurate updates, it's advisable to check with your bank directly.
If you see a charge from LifeLock but do not have an active subscription, please first check your account details on the LifeLock website to ensure your subscription status. If you still have questions or believe there has been an error, we recommend contacting LifeLock customer support directly for assistance in resolving the issue.
If you're unable to secure a refund directly from LifeLock, consider reaching out to customer service again for further assistance. You might also explore escalating your request within LifeLock's support system to ensure your concerns are thoroughly reviewed. Additionally, reviewing your account details and any applicable policies may provide further insights into your situation.
If LifeLock refuses to issue a refund, it's advisable to carefully review their refund policy to understand your options. You can also reach out to their customer support for further clarification regarding your account details and the specific reasons for the decision. Exploring these avenues may provide additional insights or alternatives.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)