Unexpected charges can catch anyone off guard, especially when it comes to subscription services like LifeLock. This guide is designed to help you navigate the refund process with ease, outlining who is eligible for refunds and providing clear steps to request your money back swiftly. Whether you're new to LifeLock or a long-time user, our goal is to ensure you have all the information you need to address any billing concerns effectively.
What You Should Prepare Before Applying For Refund
Account Information: Your LifeLock account email and password to access your account and the refund process.
Service Type: Specify if you are requesting a refund for LifeLock's Identity Theft Protection services or a specific plan.
Transaction ID: The specific transaction ID or reference number associated with your initial purchase.
Payment Method: Details of the payment method used, including credit/debit card information or PayPal account used for the purchase.
Subscription Details: Information about your subscription plan, including when it was activated and payment frequency.
Cancellation Confirmation: A screenshot or email confirmation of your request to cancel the subscription, if applicable.
Refund Reason: A clear explanation of why you are requesting a refund, including any relevant supporting details.
Documentation of Issues: Any communications or correspondence with LifeLock's customer support relating to issues you encountered.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
Debit Card
5-7 working days
PayPal
3-5 working days
ACH Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from LifeLock
LifeLock offers identity theft protection services that operate on a subscription model, providing users with various tools and resources to safeguard their personal information. As users manage their subscriptions and accounts, understanding the eligibility for refunds can be important in certain situations.
While LifeLock strives to provide continuous service, there are specific circumstances wherein users may consider refund eligibility. Below are situations that might qualify users for a refund:
Subscription Downgrade: If a user decides to downgrade their subscription level, they may be eligible for a refund on the difference in pricing for the remainder of the billing cycle.
Service Configuration Changes: When users modify their service settings or features, and the adjustments lead to discrepancies in expected service delivery, they could inquire about available refund options.
Account Cancellation During a Billing Cycle: If users cancel their subscription during a billing period, they might be eligible for a refund of the unused portion of their subscription fees, contingent on the terms of service.
Non-Utilization of Services: In circumstances where users believe they did not utilize the services offered, they may wish to discuss potential reimbursement based on specific conditions outlined in their agreement.
Promotional Misunderstandings: If users have questions regarding promotional pricing or benefits that were not accurately reflected during the sign-up process, they could seek clarification and potential adjustments to their billing.
It is advisable for users to review their specific account details and consult LifeLock’s customer support to discuss their situations and confirm eligibility for refunds, as policies and practices can vary.
Step-by-Step Process to Request Your LifeLock Refund Like a Pro
If you purchased through LifeLock.com:
Visit the LifeLock website and log in to your account.
Navigate to the Account Settings section, typically found in the upper right corner.
Click on Billing Information.
Look for Transaction History to find the charge you wish to dispute.
Identify the subscription or service that needs a refund and click on Details.
Select Request Refund or equivalent option.
In your message, mention that the subscription renewed without prior notice.
Submit your refund request and await confirmation via email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top.
Select Subscriptions.
Find and tap on the LifeLock subscription.
Scroll down and select Report a Problem.
Choose Request a Refund.
In your message, emphasize that your account was unused during the billing period.
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on your profile icon in the upper right corner.
Select Payments & subscriptions.
Tap Subscriptions and find your LifeLock subscription.
Tap on Manage and then select Refund.
In your messaging, mention that you were not informed of the renewal.
Submit your refund request according to the on-screen instructions.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to Your subscriptions under the account menu.
Find the LifeLock subscription in the list.
Click on Manage Subscription.
Look for the option to Request a Refund.
Include in your message that the subscription has renewal charges that were unexpected.
Submit your request and wait for a confirmation email.
If you purchased through Amazon:
Log into your Amazon account on the website.
Hover over Accounts & Lists and select Your Memberships & Subscriptions.
Find your LifeLock membership and click on Manage Subscription.
Select Request a Refund from the available options.
In your request, express that you were not made aware of upcoming charges.
Follow any prompts to complete your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to formally request a refund related to my LifeLock account. The details of the billing situation are as follows: [describe reason]
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your review.
Please confirm the receipt of this request and the status of the refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted and is awaiting approval.
Your request is being reviewed. Please allow 3-5 business days for processing.
Processing
The refund is currently being processed by our finance department.
Your refund is in the works. You can expect it within 5-7 business days.
Refunded
The refund has been successfully issued to your original payment method.
Your account has been credited. Check your bank or card statement to confirm.
Partially Refunded
A portion of your total has been refunded.
You will see the refunded amount in your account shortly. Review the details of your refund.
Completed
The refund process is complete and no further action is required.
Your refund transaction is finalized, and funds have been returned to you.
Canceled
The refund request has been canceled either by you or due to eligibility issues.
If you need to reinitiate your request, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
LifeLock is dedicated to providing users with robust identity theft protection services, and while the aim is to seamlessly integrate these services into their lives, there are scenarios where users have successfully claimed refunds. Here are some realistic situations encountered by users:
Subscription Downgrade: A user decided to switch from a premium plan to a more basic plan but accidentally reactivated the premium subscription during the process. Upon realizing the oversight, they contacted LifeLock's support, clarified their intent, and received a full refund for the most recent premium charge.
Service Interruption: A customer experienced unexpected downtime with their LifeLock alerts, which extended for several days due to system upgrades. After reaching out to customer support to express their concerns about the service lapse, they were granted a pro-rated refund for the downtime experienced.
Plan Change Confusion: A user misunderstood the terms of a promotional offer for an upgraded service. After an inquiry to LifeLock revealed the conditions for the promotion were different than expected, they requested a clarification and subsequently received a refund for the excess charges incurred during the promotional period.
Account Management Issue: After realizing that their account settings were misconfigured, a customer contacted LifeLock to rectify the situation. Following a comprehensive review, the team acknowledged the issue and provided a refund for an incorrect charge that occurred before the account was properly set up.
The Easiest Way to Get a LifeLock Refund
If you're frustrated trying to get a refund from LifeLock—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with LifeLock is a straightforward process, allowing you to stay informed every step of the way. Here are specific methods you can use to efficiently monitor your refund:
Check Your Email: LifeLock sends email updates regarding your refund status. Look for messages titled "Refund Status Update" to stay informed about any changes or progress.
Utilize the Mobile App: If you have the LifeLock mobile app, you can check your refund status through the app's notifications section. Ensure notifications are enabled to receive timely updates.
Visit Your Account Dashboard: Log into your LifeLock account and navigate to the account dashboard. Here, you can find a dedicated section for billing inquiries, where refund statuses are often updated.
Review Order History: Access your order history in the account settings. This section typically has detailed tracking information on refunds and previous transactions.
Contact Customer Support: For any urgent inquiries or if you need clarification on your refund, reach out to LifeLock’s customer support through the app or website. They can provide specific updates related to your case.
FAQ
LifeLock offers a 60-day money-back guarantee on their services. If you forgot to cancel your subscription before the renewal date, you may still reach out to customer support to discuss your situation and see if any options are available for a refund. It’s always a good idea to review the terms of service for specific policies regarding cancellations and refunds.
Refund processing times can vary depending on your payment method and bank policies. Typically, it may take up to 5-10 business days for the refund to appear in your account after it has been initiated. If you have any concerns about the status of your refund, it's advisable to contact your bank or payment provider directly.
If you see a charge from LifeLock but do not have an active subscription, please check your email for any past correspondence regarding your account status. You can also visit the LifeLock website and log in to your account to review your subscription details or reach out to customer support for clarification.
If you are unable to obtain a refund directly from LifeLock, consider reaching out to their customer service team again for further assistance. You may also escalate your request within their support system to ensure it is reviewed by a higher level of management. Additionally, reviewing your account details and any related documentation may help clarify your situation.
If LifeLock refuses to issue a refund, consider reviewing their refund policy thoroughly to understand the specific criteria and conditions. You can also try contacting their customer support team again for further clarification or assistance on your request. Additionally, ensure that all your account details are accurate and up to date, as this may affect the refund process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)