Many users often overlook billing details until an unexpected charge catches their attention, perhaps from an automatic subscription renewal. This guide is designed to clarify how LifeLock refunds function, outline eligibility criteria, and provide a step-by-step process for requesting a timely refund. Whether you’re new to LifeLock or just need a refresher, we’re here to help ensure your experience with refunds is as smooth as possible.
What You Should Prepare Before Applying For Refund
Account Information: Your LifeLock account number and the email address associated with your account.
Transaction ID: The unique transaction ID from your initial subscription fee or payment receipt.
Refund Reason: A clear explanation of why you are requesting a refund, including any specific issues with the service.
Subscription Details: Information about your subscription type, start date, and renewal date, if applicable.
Proof of Payment: A copy of your payment receipt or bank statement showing the charge for LifeLock services.
Contact Documentation: Any email correspondence or chat logs with LifeLock customer service regarding your service issues.
Cancellation Request: Confirmation or proof of cancellation request if applicable, showing compliance with their refund policy.
Verification Documents: Any identification documents requested by LifeLock for account verification, such as a driver's license or Social Security number (be cautious with sensitive information).
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from LifeLock
At LifeLock, users engage with a subscription-based service designed to provide identity theft protection and proactive alerts. Understanding your eligibility for a refund is important in managing your account effectively. Generally, users may qualify for a refund depending on specific circumstances related to their subscription and service experience.
Service Interruptions: If there were significant interruptions in service that impacted the delivery of features promised in your subscription, this could affect your eligibility for a refund.
Account Downgrades: If you opted to downgrade your subscription plan, this may necessitate adjustments in your billing that might lead to a prorated refund.
Billing Discrepancies: Any questions or uncertainties regarding your billed amount that arise from changes in subscription tiers or promotional offers may be reviewed for potential adjustments.
Trial Periods: If you are within a trial period for a new subscription, you may have the opportunity for a refund based on the specific terms provided at the onset of your subscription.
Service Satisfaction: If the services do not meet your expectations as outlined in the plan, there may be channels for addressing your concerns, which could include discussions around refunds.
Always refer to the specific terms and conditions associated with your plan and reach out to LifeLock’s customer service for clarity on any questions or issues regarding your account status.
Step-by-Step Process to Request Your LifeLock Refund Like a Pro
If you purchased through LifeLock.com:
Visit the LifeLock website and log into your account.
Navigate to the 'Account' section located in the top right corner.
Scroll down to 'Billing History' to find your most recent charge.
Click on the transaction you wish to dispute to view more details.
Look for the 'Request Refund' option and click on it.
In the refund request form, mention that the subscription renewed without prior notice.
State your reason clearly; for example, highlight that the account was unused for [insert time frame].
Provide any necessary payment details if prompted, then submit the request.
Check your email for confirmation of your request and follow any further instructions provided.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen, then select 'Subscriptions.'
Find your LifeLock subscription in the list and tap on it.
Tap 'Cancel Subscription' if that option is available; this will allow you to request a refund.
Return to the App Store, scroll down and tap on your profile icon in the top right corner.
Select 'Purchased' > 'My Purchases’ and locate LifeLock.
Tap on the subscription, then click 'Report a Problem.'
Choose the reason for the refund from the dropdown (such as 'didn't mean to purchase' or 'service not as described').
Add a brief explanation, stating that the subscription renewed unexpectedly.
Submit your report for review.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select 'Payments & subscriptions' and choose 'Subscriptions.'
Find your LifeLock subscription and select it.
Tap 'Cancel Subscription' to proceed, if that option is available.
Next, go back to 'Payments & subscriptions', then choose 'Budget & history.'
Locate the LifeLock charge in your purchase history.
Click on the charge and look for the 'Request a refund' option.
In the form, speak to the missed notification regarding your renewal.
Fill out the details to finalize your request and submit it.
If you purchased through Roku:
Access your Roku device and navigate to the Home screen.
Scroll to find and select the LifeLock channel.
Press the Star (*) button on your remote to access the options menu.
Select 'Manage Subscription' or 'Billing' option.
Choose the option to 'Cancel subscription' if prompted.
Visit the Roku website on your browser and log into your account.
Navigate to 'My Account' and find 'Order History.'
Find the LifeLock charge, click on it, and select 'Request a refund.'
When filling out the request, emphasize unawareness of renewal.
Submit the request and monitor for any follow-up communications.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address the following billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
Please confirm receipt of this request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but is awaiting approval.
Your refund is on its way, but it hasn't been processed yet. Please wait for an update.
Processing
The refund is currently being processed by our team.
Your refund is being handled. Check back soon for confirmation.
Refunded
The refund has been successfully issued to your original payment method.
You have received your funds back. It may take a few days for the transaction to reflect in your account.
Partially Refunded
A portion of your payment has been refunded.
You will see a refund for part of your transaction. Check your account for details.
Completed
The refund process is fully complete.
Your refund has been finalized. No further action is needed on your part.
Cancelled
The refund request has been cancelled, and no refund will be processed.
Your refund has been stopped. If you have questions, please contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
LifeLock offers comprehensive identity theft protection services, but users may occasionally need to navigate their subscription management. Here are a few scenarios illustrating how customers successfully claimed refunds under different circumstances:
Subscription Upgrade Confusion: A user intended to upgrade their LifeLock plan to add more features but mistakenly signed up for two separate accounts. Upon realizing the error, they contacted LifeLock support, explained their situation, and successfully received a refund for the duplicate account.
Temporary Account Hold: A subscriber put their account on hold during an extended travel period. After returning and forgetting to resume their full subscription, they noticed the ongoing charges. Upon reaching out to LifeLock, they clarified their subscription status and received a refund for the days they did not utilize the service.
Account Management Inquiry: A customer enrolled in a LifeLock plan but later discovered they had enrolled in a service tier that did not meet their needs. After consulting with customer service to discuss plan details, they were able to switch plans and receive a prorated refund for the difference in subscription fees.
Billing Cycle Adjustment: A user realized that they had inadvertently missed updating their billing information after changing their payment method. Once they contacted support and provided the necessary details, LifeLock facilitated a refund for an overlapping billing cycle, ensuring the user was on track with their new payment method.
The Easiest Way to Get a LifeLock Refund
If you're frustrated trying to get a refund from LifeLock—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with LifeLock can be a straightforward process if you know where to look. Here are some tips to efficiently monitor the progress of your refund:
Check Your Email: LifeLock sends out refund update emails to the address associated with your account. Look for emails titled 'Refund Status Update' – these will contain important information regarding your refund process.
Use the Mobile App: Download the LifeLock mobile app. Within the app, navigate to the 'Account' section, where you can view notifications related to your refunds in real-time.
Visit Your Account Dashboard: Log into your LifeLock account on their website. Check the 'Account Settings' or 'Order History' tabs to find detailed information regarding your refund status.
Billing Section Insights: Within the 'Billing' section of your LifeLock account, you may see a breakdown of transactions including any refund requests and their current status.
Look for Refund Progress Indicators: LifeLock may provide specific updates on the expected timeframe for your refund in the notifications or emails. Pay attention to any timelines provided to manage your expectations.
Contact Customer Support: If you have further questions about your refund that are not answered via email or your account dashboard, reach out to LifeLock’s customer support for real-time assistance.
FAQ
If you forgot to cancel your LifeLock subscription before the renewal period, it may still be possible to request a refund depending on their refund policy. It's best to contact their customer support directly to discuss your situation, as they can provide guidance based on your specific circumstances.
Refunds from LifeLock typically take 7 to 10 business days to process, depending on your bank's policies. Once your refund is initiated, it may take additional time for the amount to reflect in your account. If you have further questions, it's best to reach out to LifeLock customer service for assistance.
If you see a charge from LifeLock but do not have an active subscription, please review your account details to ensure no previous subscriptions are still in effect. You can reach out to LifeLock's customer service for further assistance and clarification on the charge. They will help you resolve any discrepancies.
If you are unable to obtain a refund directly from LifeLock, consider reaching out to their customer service team again to discuss your situation in more detail. You may also explore escalating the matter within their support system for further assistance. Additionally, reviewing your account details and any relevant terms of service could provide helpful insights regarding your options.
If LifeLock refuses to issue a refund, you can start by reviewing their refund policy for specific terms and conditions. Additionally, consider reaching out to their customer support again to clarify any details regarding your request. It may also be helpful to check your account details to ensure that all information provided during your initial interaction was complete and accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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