How to Get a LifeLock Refund

• Account Username or Email Address: Ensure you have the email or username linked to your LifeLock account ready for identification.
• Subscription Details: Gather information regarding your subscription plan, including the type of plan (e.g. Standard, Advantage, Ultimate Plus) and the billing cycle.
• Transaction ID: Locate the transaction ID from the receipt or billing statement for the transaction you are disputing.
• Refund Request Reason: Clearly outline the reason for your refund request, such as account issues, service dissatisfaction, or unauthorized charges.
• Original Payment Method Information: Prepare details about the payment method used for the transaction (credit card, PayPal, etc.).
• Proof of Payment: Have documentation such as billing statements or email confirmations that show the payment was processed.
• Identity Verification Documents: Be ready to provide personal identification information if requested, such as the last four digits of your Social Security number or a copy of your ID.
• Contact Information: Make sure your current phone number and email are available for communication regarding your refund.
• Cancellation Confirmation: If applicable, keep any emails or notifications confirming the cancellation of your subscription, as it may be required for processing a refund.

*Working days are Monday to Friday, and don't include public holidays.

LifeLock offers identity theft protection services that include monitoring, alerts, and recovery assistance. Users may have specific rights regarding refunds based on their subscription status and service utilization. Understanding the eligibility criteria for refunds can help users manage their accounts more effectively.

Users may qualify for a refund under the following circumstances:

• Service Dissatisfaction: If users are not satisfied with the service during the initial subscription period, they may be eligible for a refund based on the terms outlined in the guarantee policy.
• Subscription Changes: If users decide to change or downgrade their subscription, they might be eligible for a refund of prorated charges, depending on the timing of the change and the specific terms of their current plan.
• Account Closure: Users who close their accounts may inquire about eligibility for a refund based on the remaining unused portion of their subscription, adhering to LifeLock’s outlined refund policies.
• Billing Errors: Users who notice discrepancies regarding their billing statements may have the opportunity to request a refund if these discrepancies align with LifeLock’s policy on billing adjustments.

It is important for users to review their subscription agreement and the specific refund policy provided by LifeLock to fully understand their eligibility.

LifeLock provides identity theft protection services, helping users manage their subscriptions effectively. Here are a few scenarios where users successfully claimed refunds based on common account management situations:

• Subscription Downgrade: A user decided to downgrade their LifeLock plan after realizing the higher-tier services were not necessary for their needs. After contacting customer service to clarify the billing associated with the downgrade, they were informed that a refund for the difference in subscription fees would be processed promptly.
• Accidental Renewal: A customer unintentionally selected the auto-renew option during their initial registration. Upon reviewing their account settings, they recognized the error and reached out to LifeLock. They successfully requested and received a full refund for the auto-renewal charge after their subscription period had ended.
• Service Interruption: During a period when LifeLock was conducting system maintenance, a user could not access their dashboard and experienced delays in accessing certain features. After expressing their concerns through customer support, they were granted a one-time credit to their account, serving as a refund for the inconvenience of the service interruption.
• Billing Clarification: A subscriber noticed a discrepancy in their billing statement related to a promotion applied to their account. They reached out to LifeLock's customer service for clarification, and upon review, they were issued a refund that corrected the billing error and ensured they received the benefits of the original promotion.

Tracking your refund status with LifeLock can be straightforward if you know where to look. LifeLock provides several avenues for tracking updates on refunds, ensuring you stay informed throughout the process.

• Email Notifications: After initiating a refund, watch for email updates from LifeLock. These emails will typically provide information on the status of your refund, including confirmation once it’s processed.
• Account Dashboard: Log into your LifeLock account and navigate to the Billing Section or Order History. Here, you'll find detailed information regarding your refund status and any notes on processing times.
• In-App Notifications: If you use the LifeLock mobile app, check for in-app notifications. LifeLock often updates users through the app regarding refund processing, ensuring you receive timely alerts right on your device.
• Refund Progress Information: LifeLock provides transparency on refund progress. In your account dashboard, you can see stages of your refund, including "Requested", "Processing", or "Completed", giving you clear insights into where your refund stands.
• Contact Customer Support: If you’re unable to track your refund through the available methods, consider reaching out to LifeLock’s customer support. They can provide direct updates and any additional information regarding your refund.