Many users often overlook billing matters until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide aims to provide clarity on how LifeLock refunds work, who qualifies for them, and the straightforward steps to efficiently request a refund. Whether you need assistance with a refund or simply want to understand the process better, we are here to help you navigate it with ease.
What You Should Prepare Before Applying For Refund
Account Information: Your LifeLock account number associated with your subscription.
Transaction ID: The transaction ID for the payment you wish to be refunded.
Service Plan Details: Specific details about your subscription plan (e.g., Standard, Advantage, Ultimate Plus).
Cancellation Confirmation: Proof of cancellation (if applicable) or an email confirmation from LifeLock regarding your account status.
Date of Transaction: The date when the charge was made to your account.
Reason for Refund: A clear explanation of the reason for requesting a refund (e.g., service issues, unauthorized charges).
Contact Information: Ensure your current contact information is updated in your account for follow-up.
Billing Statement: A copy of your billing statement showing the charge from LifeLock.
Previous Correspondence: Any previous communication with LifeLock about the refund request or service issues.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
LifeLock Gift Card
Up to 14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from LifeLock
LifeLock provides identity theft protection and monitoring services that operate primarily on a subscription model. Users may have specific rights and situations that could make them eligible for a refund based on their individual circumstances and account management. Understanding your account and billing cycles is essential to determine any potential eligibility for refunds.
Cancellation of Service: If you decide to cancel your LifeLock subscription within a certain period after enrollment, you may qualify for a refund of the initial subscription fee, depending on your account status and the terms agreed upon at sign-up.
Plan Changes: If you switch from one plan to another, the pro-rated refund or adjustment for the unused portion of the previous plan may apply, aligning with LifeLock's policies on plan modifications.
Billing Inquiries: If you notice any discrepancies in your billing statement related to your account status or subscription type, reaching out for clarification or billing support may result in adjustments that could qualify for a refund or account credit.
Promotional Offers: If you signed up during a promotional period and believe there may have been an issue with accessing that promotion, you might explore eligibility for adjustments or refunds based on those specific circumstances.
It is advisable to review your account terms and contact LifeLock customer service for clarification on your particular situation to determine your eligibility for any potential refunds.
Step-by-Step Process to Request Your LifeLock Refund Like a Pro
If you purchased through LifeLock.com:
Visit the LifeLock website and log in to your account.
Navigate to the ‘Account’ section from the dashboard.
Click on ‘Billing Information’ to view your recent charges.
Select the specific charge you wish to get refunded.
Click on the ‘Request Refund’ link associated with that charge.
In the refund request form, mention that the subscription renewed without notice.
State that the service has not been used during the billing cycle.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select ‘Subscriptions.’
Find and select your LifeLock subscription.
Tap ‘Cancel Subscription’ (this may be required to initiate a refund).
Go to the App Store and tap your profile picture at the top right.
Select ‘Purchased’ and find LifeLock in your purchase history.
Tap on the subscription and then select ‘Report a Problem.’
Choose the option for requesting a refund and emphasize that the service was not used or needed.
Submit your request through the provided form.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap your profile picture at the top right corner.
Select ‘Payments & Subscriptions.’
Choose ‘Subscriptions’ and find your LifeLock subscription.
Tap ‘Manage’ and select ‘Cancel Subscription’ to avoid future charges (if applicable).
Go back to ‘Payments & Subscriptions’ and select ‘Account History.’
Find the LifeLock charge in your purchase history.
Click on the charge and select ‘Refund.’
In the request form, state that the subscription renewed unexpectedly.
Clearly mention that you did not utilize the service.
Submit your refund request.
If you purchased through Roku:
Access your Roku device and navigate to the ‘Home’ screen.
Open the channel for LifeLock.
Go to the ‘My Account’ section within the LifeLock channel.
Select ‘Billing’ and note the recent charges.
Visit the Roku website and log in to your Roku account.
Click ‘Manage Account’ and then ‘Subscription Management.’
Locate your LifeLock subscription and select ‘Cancel Subscription’ to stop future billing.
Go to the ‘Support’ section and look for the ‘Contact Us’ option to request a refund.
In your message, highlight that the subscription renewed without notice and that the service was not used.
Send your request and wait for their response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
Could you please confirm the receipt of this request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
Please allow up to 3 business days for your request to be evaluated.
Processing
Your refund is currently being processed by our team.
You can expect the refund to be issued within 5 to 7 business days.
Refunded
The refund has been successfully issued.
The funds should appear in your account shortly; check your bank for updates.
Partially Refunded
A portion of your initial payment has been refunded.
Review your account statements to see the refunded amount and reason.
Completed
The refund process is finalized and no further actions are needed.
Your refund request has been resolved. Thank you for your patience!
Canceled
The refund request has been canceled, possibly initiated by you or our team.
If you did not initiate this, please contact customer service for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
LifeLock offers vital identity theft protection and credit monitoring services to help individuals safeguard their personal information. Here are some realistic scenarios where users successfully claimed refunds:
Subscription Downgrade: After realizing that a higher-tier LifeLock plan included features that were not needed, a user contacted customer support to request a downgrade. The representative promptly assisted with the change and issued a pro-rated refund for the remaining balance on the previous plan.
Accidental Renewal: A customer accidentally overlooked the renewal notice for their subscription. Upon contacting LifeLock support to explain the situation, they were guided through the cancellation process and received a refund for the renewal charge since the service had not been used after the renewal period began.
Service Interruption Resolution: A user experienced a temporary service interruption due to technical maintenance. After reaching out to LifeLock to inquire about the status of their protection, support issued a refund for the days the service was not accessible, ensuring they felt valued and secure in their subscription.
Billing Clarification: A user noticed a discrepancy in their billing statement and reached out for clarification. LifeLock’s customer service clarified the charges and, after confirming that the user had spent less time on the previous plan than anticipated, issued a partial refund as a goodwill gesture for the misunderstanding.
The Easiest Way to Get a LifeLock Refund
If you're frustrated trying to get a refund from LifeLock—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with LifeLock is straightforward when you know where to look. Here are some specific tips to help you stay updated on your refund process:
Check Your Email for Updates: LifeLock communicates important refund updates via email. Look for messages from LifeLock regarding your refund request; these emails typically include your refund status and any actions required from you.
Use the LifeLock Mobile App: If you have the LifeLock mobile app, open it to view real-time notifications about your refund. The app sends push notifications when your refund status changes, ensuring you are always informed.
Monitor Your Account Dashboard: Log into your LifeLock account on their website and navigate to the Account Dashboard. Here, you can find a dedicated section for orders and refunds that provides detailed information about your refund's current status.
Review the Billing Section: Within your account settings, check the Billing Section to view pending transactions and refund statuses. This area will show whether your refund is still processing or has been completed.
Consult Order History: In the Order History section of your account, you can track the status of each purchase, including any refunds that have been initiated. This section also provides expected timelines for when your refund should be processed.
Contact Customer Support: If you have questions about your refund status, you can reach out to LifeLock's customer support. They can provide you with the most accurate and up-to-date information about your refund request.
FAQ
LifeLock typically has a refund policy that allows users to request a refund for memberships if cancelled within a specific time frame. If you forgot to cancel in time, it's advisable to contact their customer support to discuss your situation, as they may be able to assist you or provide options based on your circumstances.
Refunds from LifeLock typically take between 5 to 10 business days to process once initiated. The actual time may vary depending on your bank or financial institution's processing times. Please allow for additional time if there are any delays.
If you see a charge from LifeLock but do not have an active subscription, please check your account for any possible past subscriptions or trials. If you still believe the charge is incorrect, contact LifeLock customer support directly for assistance in resolving the issue.
If you are unable to secure a refund directly from LifeLock, consider reaching out to their customer service team again for further assistance. You may also explore escalating your concerns within their support system to ensure that all options for resolution are fully considered. Reviewing your account details and past communications could provide additional context to support your inquiry.
If LifeLock refuses to issue a refund, it may be helpful to carefully review their refund policy for specific terms and conditions. You can also consider reaching out to LifeLock support again for clarification or to discuss your situation further. Additionally, double-check your account details to ensure all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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