Many users often overlook their billing details until an unexpected charge catches their attention—perhaps an automatic subscription renewal from a service like LifeLock. This guide is designed to clarify how LifeLock refunds work, who is eligible, and the straightforward steps to request a refund swiftly. Whether you've encountered a surprising charge or simply wish to understand the refund process better, we are here to help you navigate it with ease.
What You Should Prepare Before Applying For Refund
Account Information: Your LifeLock account number and the email address associated with the account.
Transaction Details: The transaction ID of the payment you wish to refund, which can be found in your account transaction history.
Refund Reason: Clearly outline the reason for your refund request, as LifeLock may require specific information related to the service.
Service Plan Details: Have information about your subscription plan (e.g., Standard, Advantage, Ultimate Plus) handy to specify which plan you are requesting a refund for.
Proof of Payment: Obtain a copy of the receipt or confirmation email that shows proof of purchase.
Identity Verification Documents: Be prepared to provide personal identification documents (e.g., a copy of your driver’s license or Social Security card) for verification, if requested.
Communication Records: Gather any emails or communication records with LifeLock’s customer support regarding your service dissatisfaction or issues.
Cancellation Confirmation: If you have canceled your subscription, ensure you have a confirmation of the cancellation date.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from LifeLock
LifeLock provides identity theft protection services that require an active subscription for access to its various features and benefits. Users may have questions regarding their rights and eligibility for refunds based on their specific account situations and subscription status.
The following scenarios might qualify users for a refund from LifeLock:
Service Downtime: If users experience significant service disruptions that impact their subscription experience, they may inquire about potential refunds related to the period of downtime.
Account Management Changes: Users who have made changes to their subscription plan, such as upgrading or downgrading, and encounter billing discrepancies may be eligible for prorated refunds or adjustments.
Promotional Offers: Individuals who subscribe during a promotional period and notice discrepancies in their billing related to the promotion might want to assess if they qualify for any refunds based on the terms provided at enrollment.
Non-Usage of Services: In instances where a user did not utilize the services during a billing cycle, a review of their account circumstances may reveal eligibility for refunds on a case-by-case basis.
Account Closure Requests: When users request to close their accounts, they may inquire about the eligibility for refunds for any unused service duration, depending on when the request was initiated within the billing period.
Step-by-Step Process to Request Your LifeLock Refund Like a Pro
If you purchased through LifeLock.com:
Visit the LifeLock website and log in to your account.
Navigate to your account settings by clicking on your profile icon.
Select the “Billing” or “Payments” option from the menu.
Locate the recent transaction or subscription charge you wish to refund.
Click on the “Request Refund” option next to the transaction.
In the message box, mention that the subscription renewed without notice and state that you did not use the account during the billing period.
Submit the refund request form and note the confirmation provided.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select “Subscriptions” from the menu options.
Find the LifeLock subscription and tap on it.
Select “Cancel Subscription” if required; this is necessary for requesting a refund.
Open your browser and navigate to reportaproblem.apple.com.
Log in with your Apple ID.
Locate the LifeLock charge in your purchase history.
Click on “Report a Problem” and choose “I’d like to request a refund.”
In the message field, emphasize that the account was unused and mention that you were unaware of the renewal.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap your profile icon in the top right corner.
Select “Payments and Subscriptions.”
Tap on “Subscriptions” to find your LifeLock subscription.
Select the LifeLock entry and click on “Manage.”
Choose “Cancel Subscription” if required to initiate the refund process.
Visit play.google.com/refunds.
Log in with your Google account details.
Locate the LifeLock subscription charge.
Click on the “Report a Problem” next to the charge.
In your message, state that the service was not utilized and note the surprising renewal.
Submit your refund request for processing.
If you purchased through Roku:
Press the Home button on your Roku remote.
Select “Streaming Channels” and then go to “My Channels.”
Scroll to find the LifeLock channel and highlight it.
Press the * button on your remote to access the options menu.
Select “Manage Subscription.”
Choose “Cancel Subscription” to pause future charges.
Visit roku.com and log in to your account.
Navigate to “My Account” then “Order History.”
Find the LifeLock transaction in your order list.
Click on “Request a Refund” next to the transaction.
In the message section, note that you did not use the service and mention any unexpected charges.
Submit your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address the following billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is under review.
This status means your refund is being evaluated and could take a few business days to process.
Processing
Your refund has been approved and is being processed.
You can expect to see the refund in your account within 5-7 business days.
Refunded
The total amount of your refund has been issued.
The funds should now be available in your original payment method.
Partially Refunded
A portion of your original payment has been refunded.
Only part of your charge was refundable—check your account for the exact amount returned.
Completed
Your refund process is fully completed.
The transaction is closed and you should have received your funds.
Cancelled
Your refund request has been cancelled.
If you have any questions regarding the cancellation, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
LifeLock offers invaluable identity theft protection and monitoring services, often leading to various user scenarios regarding account management and billing. Here are some realistic situations where users successfully claimed refunds through LifeLock:
A User Adjusts Their Subscription: After realizing they had selected a higher-tier plan than needed, a user contacted LifeLock to clarify their subscription details. After confirming their desire to downgrade, the support team promptly issued a refund for the difference in charges for the current billing cycle.
Accidental Renewal Inquiry: A long-time customer mistakenly allowed their subscription to renew, believing their plan was set to auto-cancel. Upon reviewing their account with a LifeLock representative, they were able to discuss their situation and successfully received a refund for the renewal fee after verifying their account intentions.
Service Interruption Resolution: During a brief technical outage, a user felt their protection was compromised and reached out to LifeLock's customer service. After explaining the situation, the user was offered a refund for the month, ensuring trust and satisfaction with their service.
Billing Clarification: A new user noticed a charge that didn’t align with their promotional offer. After contacting LifeLock for clarification, the support team reviewed the user’s account and issued a refund for the discrepancy, resolving any confusion about their billing.
The Easiest Way to Get a LifeLock Refund
If you're frustrated trying to get a refund from LifeLock—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with LifeLock is straightforward and efficient. Here's how you can stay updated on your refund process:
Monitor Your Email: LifeLock communicates refund updates through email notifications. Keep an eye on your inbox for messages regarding the status of your refund, which will provide immediate confirmations and updates.
Check the LifeLock Mobile App: If you use the LifeLock app, it’s a convenient way to track your refund status. Navigate to the notifications section, where you can find any alerts related to refunds.
Access Your Account Dashboard: Log into your account on the LifeLock website and visit the Order History section within your account settings. This area will show details about your past transactions, including any refunds that have been processed.
Review Your Billing Section: Within the billing section of your LifeLock account, you can find specifics about the charges and refunds related to your subscription. This includes timestamps and any pending refund statuses.
Stay Informed on Refund Progress: LifeLock provides information on the refund progress. If a refund is initiated, you may see updates like "Refund Processed" or "Refund Pending" in your account dashboard, ensuring you are aware of where your refund stands.
Utilize Customer Support: For any questions regarding your refund status, reach out to LifeLock's customer support team through the in-app messaging feature or their dedicated support line for more personalized assistance.
FAQ
If you forgot to cancel your LifeLock subscription on time, you may still be eligible for a refund depending on the specific terms of your plan. It's best to contact LifeLock customer support directly to discuss your situation and see if any options are available.
Refunds from LifeLock typically take 5 to 10 business days to process after the request has been approved. The exact time may vary depending on your financial institution's policies. It's advisable to check with your bank for specific details on when the funds will be available in your account.
If you notice a charge but don't have an active subscription, first verify your account status by logging into your LifeLock account. If you believe there has been a mistake, please contact LifeLock’s customer support for assistance in resolving the issue.
If you are unable to receive a refund directly from LifeLock, consider reaching out to their customer service for further assistance or clarification. Additionally, escalating your inquiry within their support system may provide more options or solutions. Reviewing your account details with their representative can also help clarify any concerns you may have about your refund.
If LifeLock refuses to issue a refund, it's advisable to carefully review their refund policy for any specific guidelines or conditions. You may also consider reaching out to their customer support team again for further clarification or assistance. Additionally, checking your account details may provide insights into the status of your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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