Billing can often slip our minds—after all, we usually don’t think about it until an unexpected charge shows up, perhaps from an automatically renewed subscription. This guide is designed to clarify how LifeLock refunds work, who qualifies for them, and the straightforward steps to request your money back quickly. Whether you’re seeking assistance or just want to understand the process better, we’re here to help you navigate this smoothly.
What You Should Prepare Before Applying For Refund
LifeLock Account Information: Ensure you have your LifeLock account login credentials handy, including your email address and password.
Transaction ID: Locate your transaction ID from your subscription payment, which can be found in your confirmation email or account billing history.
Service Plan Details: Review your specific plan details (e.g., Standard, Advantage, Ultimate Plus) to confirm eligibility for a refund.
Payment Method: Keep documentation of the payment method used (credit card statements, PayPal receipts) to provide proof of the transaction.
Cancellation Confirmation: Document any cancellation confirmation emails or reference numbers you received when you cancelled the service.
Refund Request Form: If applicable, prepare to fill out LifeLock's refund request form, ensuring you have the necessary information at hand.
Reason for Refund: Clearly outline your reason for requesting the refund, whether it's due to dissatisfaction, service issues, or unintentional subscription renewal.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
3-5 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from LifeLock
LifeLock offers a subscription-based identity theft protection service that includes various features to monitor and safeguard your personal information. Understanding the refund eligibility specific to LifeLock can help you manage your account effectively and ensure you are making the most of your subscription. Here are some circumstances under which users may qualify for a refund:
Early Cancellation: If a subscriber decides to cancel their subscription within a specified time window, they may be eligible for a prorated refund based on the remaining days in the billing cycle.
Service Downtime: In instances where the service experiences significant downtime or unavailability that impacts the features promised, users might be eligible for a refund for that billing period.
Billing Errors: If there is a billing discrepancy that users can verify through their account statements, they may qualify for adjustments or refunds related to those specific charges.
Service Satisfaction Guarantee: LifeLock sometimes offers trial periods or satisfaction guarantees. If users feel that the service does not meet their expectations within the trial period specified, they may be able to request a refund.
Understanding these scenarios can assist users in determining their eligibility regarding refunds and ascertain how to proceed with any inquiries related to their accounts effectively.
Step-by-Step Process to Request Your LifeLock Refund Like a Pro
If you purchased through LifeLock.com:
Visit the LifeLock website and log in to your account.
Navigate to the Account Settings section.
Locate the Billing History tab.
Find the transaction you wish to request a refund for.
Click on the Details option next to the transaction.
Select the Request Refund button.
In the provided field, mention that your account was rarely used or that the subscription renewed without notice.
Submit your request and monitor your email for a confirmation response.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and select the LifeLock subscription.
Tap on Cancel Subscription.
Return to the main subscriptions page and tap on Report a Problem.
Choose the LifeLock subscription and select Request a Refund.
In your message, note that the subscription renewed unexpectedly or the service was not used.
Submit the request and check for an email confirmation.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the three horizontal lines in the top-left corner to open the menu.
Select Account.
Go to Purchase History.
Locate your LifeLock subscription and select it.
Tap on Refund if available.
If the option isn’t present, tap on Report a Problem.
Explain that you were charged for a subscription you did not intend to renew or that the subscription wasn't utilized.
Submit the request and await a response via email.
If you purchased through Roku:
Start by navigating to the Roku Home Screen.
Scroll down to the Streaming Channels section.
Select Manage Subscriptions.
Identify your LifeLock subscription in the list.
Deactivate the subscription via the Options menu.
Open a web browser and visit the Roku Support Page for refunds.
Select the Contact Us option and choose Chat or Email.
Mention that you would like a refund for a subscription that renewed incorrectly or was underused.
Follow through with the steps provided by the support team to finalize your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Please find the attached documentation for your review (if applicable).
I kindly request confirmation of the status of this refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
Your request is in queue; expect an update within 3-5 business days.
Processing
Your refund is currently being processed by our team.
Your refund is on track; you should see it within 5-10 business days.
Refunded
The full amount has been successfully refunded to your original payment method.
Check your account statement; the funds should be reflected soon.
Partially Refunded
A portion of your requested refund has been approved and processed.
The remaining balance may take additional time or may be in review.
Completed
The refund process has been finalized.
Your refund is fully processed; you can now see the amount in your account.
Canceled
Your refund request has been canceled either by you or by our team.
If you did not intend to cancel, please contact support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
LifeLock provides identity theft protection services, and users occasionally find themselves needing to navigate refunds for various reasons related to their accounts. Here are a few scenarios where users successfully claimed refunds from LifeLock:
Subscription Downgrade: A user realized they were not utilizing all the features of their premium Identity Theft Protection plan. They contacted LifeLock customer service to downgrade to a more suitable plan and were able to receive a prorated refund for the unused portion of their original subscription.
Account Cancellation Timing: After deciding to cancel their LifeLock membership, a user double-checked their billing cycle and found they had canceled just before the next charge was due. LifeLock's support team assisted in confirming the cancellation, ensuring the user received a refund for the mistakenly anticipated renewal charge.
Promotional Confusion: A user signed up for a promotional offer but mistakenly chose a different plan that did not have the promotional discount. After reaching out for clarification, LifeLock facilitated the correction and processed a refund to the user for the difference in the charge compared to the promotional rate.
Service Interruption: During an unexpected service outage, a user expressed concern about the downtime affecting their protection. After inquiring about their account during this period, LifeLock acknowledged the inconvenience and offered a small refund as a goodwill gesture for the loss of service.
The Easiest Way to Get a LifeLock Refund
If you're frustrated trying to get a refund from LifeLock—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with LifeLock is straightforward and efficient when you know where to look. Here are some specific strategies to help you stay updated on your refund progress:
Email Notifications: LifeLock sends timely email updates regarding the status of your refund. Check your email for messages that include subject lines containing "Refund Update" to stay informed.
Mobile App Alerts: If you use the LifeLock mobile app, ensure you have notifications enabled. This way, you will receive in-app alerts about the progress of your refund.
Account Dashboard Access: Log into your LifeLock account and navigate to your account dashboard. Here, under the "Billing" section, you can find details regarding your refund status, including approval or processing information.
Order History Section: The "Order History" tab in your account provides a clear view of all transactions, including refunds. Click on a specific order to see detailed information about its refund status.
Customer Support Options: If you're unable to find the information you need, LifeLock offers customer support through your account settings. Reach out directly for personalized assistance regarding your refund.
Frequently Updated FAQ: Check the "Help" or "FAQs" section of the LifeLock website for updates on refund processes and common queries, which may provide additional insights into your specific situation.
FAQ
LifeLock generally offers a 60-day money-back guarantee for new members, which means if you decide to cancel within that timeframe, you may qualify for a refund. However, if you've missed the cancellation deadline, it’s best to reach out to their customer service for assistance, as they can provide options based on your situation.
Refund processing times can vary depending on the payment method used. Typically, it may take 7 to 10 business days for refunds to reflect in your account once initiated. However, some financial institutions may take longer, so it's advisable to check with your bank for specific timelines.
If you see a charge from LifeLock but do not have an active subscription, we recommend checking your account for any previous subscriptions or trials that may have been activated. If you still believe the charge is incorrect, please contact LifeLock's customer support for assistance in resolving the issue.
If you're unable to receive a refund directly from LifeLock, consider reaching out to their customer service again for further assistance. You may also explore escalating your inquiry within their support channels to ensure your concerns are thoroughly addressed. Additionally, reviewing your account details and previous communications can provide clarity on the situation.
If LifeLock refuses to issue a refund, you can start by reviewing their refund policy to ensure all criteria have been met. Additionally, consider contacting customer support again for clarification or further assistance. It's also a good idea to check your account details to understand the charges and terms associated with your service.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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