It's not uncommon to overlook subscription billing until an unexpected charge catches your eye, perhaps due to an automatic renewal. This guide is designed to help you navigate the refund process with LifeLock, ensuring you understand how refunds work, who qualifies for them, and the simple steps needed to request your money back swiftly. Our goal is to provide clarity and support, helping you regain control over your finances with ease.
What You Should Prepare Before Applying For Refund
Account Information: Your LifeLock account number and associated email address.
Service Plan Details: The specific LifeLock subscription plan you are using (e.g. Standard, Advantage, Ultimate Plus).
Transaction ID: The transaction ID from your most recent payment for the subscription.
Proof of Payment: A copy of your receipt or credit card statement showing the charge from LifeLock.
Reason for Refund: A clear explanation for your refund request, including any issues encountered with the service.
Cancellation Confirmation: Any confirmation emails or messages received after canceling your subscription (if applicable).
Customer Support Interaction Details: Notes or transcripts from any previous communications with LifeLock customer support related to your refund request.
Personal Identification: A form of ID (such as driver’s license or passport) may be required to verify your identity.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 business days
Debit Card
3-5 business days
PayPal
5-7 business days
Bank Transfer
7-10 business days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from LifeLock
When utilizing LifeLock's services, it's important for users to understand their rights regarding refunds, especially concerning subscription-based billing. LifeLock provides identity theft protection and monitoring services, which are structured around recurring subscription plans. Users may find themselves needing clarification about their eligibility for refunds based on their individual circumstances.
Here are specific situations relevant to LifeLock that may qualify users for a refund:
Subscription Upgrades or Downgrades: If a user changes their subscription plan, they might be eligible for a prorated refund based on the transition between plans, contingent on the timing of the change.
Service Disruptions: If users experience significant disruptions in LifeLock's monitoring services that affect their ability to utilize the service, they may inquire about potential refunds for the period of disruption.
Account Cancellations: Users who choose to cancel their subscription may want to check if they qualify for a refund concerning any remaining unused days, based on LifeLock’s specific cancellation policies.
Trial Subscriptions: Customers enrolled in a trial period may review terms to determine if they are eligible for a refund should they decide to cancel before the trial period ends.
Billing Errors: In circumstances where a user believes there has been a billing discrepancy, it’s advisable to verify with LifeLock for any potential refunds linked to those specific billing situations.
For detailed information or assistance, users are encouraged to visit LifeLock's official customer support channels, as policies may evolve and specific terms apply based on individual account situations.
Step-by-Step Process to Request Your LifeLock Refund Like a Pro
Select the most recent charge or subscription renewal.
Look for an option to "Request Refund" or "Contact Support."
In your message, mention that the subscription renewed without notice.
Highlight that the account was unused to bolster your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your LifeLock subscription in the list.
Tap on it, then click on Report a Problem or tap Cancel Subscription.
Fill out the form, and in the description, emphasize that you were not informed of auto-renewal.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Profile Icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Find your LifeLock subscription and tap on it.
Select Cancel Subscription, then follow instructions to report a refund.
Mention in the refund request that you didn’t notice the recent renewal or that the service was no longer needed.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select "My Account" from the menu.
Scroll to find your LifeLock subscription in the subscriptions section.
Click on it, and choose Manage Subscription.
Look for options related to billing history or support.
Contact support directly from there, mentioning that you were unaware of the auto-renewal feature.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. The details are as follows:
[describe reason]
I would like to request a refund of [Amount].
If applicable, I have attached relevant documentation for your reference.
Please confirm receipt of this request and provide an update within 3-5 business days.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
You will be notified once the request is reviewed and either approved or denied.
Processing
The refund is currently being processed by our team.
Please allow 3-5 business days for the refund to be completed.
Refunded
The refund has been successfully issued back to your payment method.
You should see the funds reflected in your account within 5-7 business days.
Partially Refunded
Only a portion of your refund request has been approved.
A detailed explanation will be provided in your account regarding the amount refunded.
Completed
The refund process has been finalized, and no further actions are required.
Your account is fully settled, and you can continue using LifeLock’s services without interruption.
Cancelled
Your refund request has been canceled, either by you or our team.
If you believe this is an error, please contact customer service for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
LifeLock provides a valuable service focusing on identity theft protection and credit monitoring, and while using their services, users occasionally need to navigate account management and subscription details. Here are some realistic scenarios where users successfully claimed refunds based on their specific circumstances:
A user wanted to switch to a higher tier plan that offered additional features for added protection. After a thorough review of their current plan, they decided to upgrade. LifeLock assisted them in seamlessly transitioning to the new plan and issued a prorated refund for the unused portion of the prior plan.
During a routine account review, a subscriber noticed that they had been signed up for a third-party credit monitoring service included within their LifeLock subscription. After reaching out for clarification, they realized this was an overlap in services. LifeLock promptly processed a refund for the duplicate service, ensuring the customer received the right level of protection.
A customer decided to temporarily pause their LifeLock subscription while traveling, mistakenly believing it would not affect their protection. Upon returning, they contacted customer support for assistance with reactivating their account. LifeLock confirmed the changes and provided a refund for the period during which the account was inactive, allowing the user to maintain peace of mind.
After receiving an email about new features in the LifeLock service, a user inadvertently renewed their subscription without fully understanding the change. When reaching out to customer support, they appreciated being guided through the new features and received a full refund for the renewal, ensuring that they were only billed for what they intended to purchase.
The Easiest Way to Get a LifeLock Refund
If you're frustrated trying to get a refund from LifeLock—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with LifeLock is straightforward and efficient, ensuring you stay informed throughout the process. Here’s how you can do it:
Utilize the LifeLock Dashboard: Log into your LifeLock account and navigate to the Account Settings section. Here, you will find a dedicated area for managing your billing and refund information.
Check Your Email: LifeLock communicates refund updates via email. Keep an eye on emails from LifeLock containing the subject line "Refund Status Update" to stay informed about any changes or processing steps.
Mobile App Notifications: If you have the LifeLock mobile app, enable push notifications. You will receive real-time updates about your refund status directly to your device, allowing for quick access without needing to log in.
Review Order History: Within your LifeLock account, access the Order History section. This section provides detailed information about past transactions, including the status of any refunds initiated.
Understanding Refund Progress: LifeLock provides information about refund progress, including initiation and completion statuses. Look for phrases like "Refund Initiated" and "Refund Processed" in your account notifications.
Customer Support: If you need further clarification, you can always contact LifeLock’s customer support. Reach out via the help section in your account for tailored assistance regarding refunds.
FAQ
If you forget to cancel your LifeLock subscription on time, refunds can be challenging to secure, as the company's policy typically outlines a specific timeframe for cancellations. However, it's always a good idea to contact customer support for assistance; they may offer options based on your situation.
Refunds from LifeLock typically take 7 to 10 business days to process and appear in your account, depending on your financial institution's timeline. It's important to keep an eye on your account statements during this period, as processing times can vary.
If you see a charge from LifeLock but don’t have an active subscription, please check your billing history for any previous accounts or trials you may have signed up for. To resolve the issue, contact LifeLock's customer service for assistance, as they can help clarify the charge and guide you through the next steps.
If you are unable to secure a refund from LifeLock, consider reaching out to their customer service team again for further assistance. You may also want to escalate your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details and service terms may provide further insights into potential resolutions.
If LifeLock refuses to issue a refund, it may be helpful to thoroughly review their refund policy for any specific conditions or requirements that may apply. Additionally, consider reaching out to their customer support team again for further clarification or to discuss your account details and any discrepancies. Keeping an open line of communication can often lead to a better understanding of your situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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