It’s common for users to overlook subscription services until an unexpected billing issue arises, often due to automatic renewals. If you find yourself in this situation, this comprehensive guide will clarify how LifeLock refunds operate, who is eligible for a refund, and the straightforward steps to quickly request your money back. Our aim is to equip you with all the information you need to navigate the refund process smoothly and efficiently.
What You Should Prepare Before Applying For Refund
Account Details: Include your LifeLock account number or associated email address.
Transaction ID: Gather the specific transaction ID for the subscription or service you are seeking a refund for.
Subscription Information: Prepare details about the specific plan you subscribed to, including start and end dates.
Reason for Refund: Clearly articulate the reason for your refund request, such as service dissatisfaction or billing errors.
Payment Method: Provide information on the payment method used for the transaction (e.g., credit card details, PayPal information).
Communication Records: Collect any correspondence with LifeLock regarding your account or services, including emails or chat transcripts.
Proof of Service Issues: If applicable, document any service issues you encountered, such as lack of alerts or customer support.
Terms of Service Reference: Review and reference relevant sections of LifeLock's terms of service that pertain to refunds.
Personal Identification: Prepare a government-issued ID for verification purposes, as LifeLock may require proof of identity.
Request Format: Decide whether you will submit your request via online portal, email, or phone, and prepare accordingly.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Debit Card
3-5 working days
PayPal
4-7 working days
ACH Bank Transfer
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from LifeLock
LifeLock offers identity theft protection and monitoring services through various subscription plans. Users may have specific eligibility for refunds depending on their account management, subscription status, and situation related to their services. Understanding these criteria can help users determine if they might qualify for a refund under certain circumstances.
Service Cancellation: Users who have canceled their subscription may inquire about potential eligibility for refunds if the cancellation aligns with the allotted timeframe and the terms associated with their specific subscription plan.
Billing Period Adjustments: If a user encounters changes in their billing cycle due to plan modifications or service downgrades, they may want to assess whether this could affect their payment and potentially qualify for a refund.
Promotional Offers: Users who have signed up during promotional periods may seek clarification regarding the terms of that promotion, which might impact their payment and eligibility for a partial refund.
Service Bundling: Users who opted for bundled services may want to verify whether they might be eligible for any adjustments to their billing when deciding to separate services or alter their subscription packages.
Technical Issues: In instances where a user experiences significant technical difficulties that affect their ability to utilize LifeLock services, they could explore possible options for account credit or refund eligibility based on the situation.
It is important for users to review LifeLock's terms and policies for specific refund eligibility criteria related to their accounts and interactions with the service.
Step-by-Step Process to Request Your LifeLock Refund Like a Pro
If you purchased through LifeLock.com:
Go to LifeLock.com and log in to your account.
Navigate to your Account Settings.
Click on Billing.
Locate the section for Transaction History or Order History.
Identify the transaction you wish to refund and click Details.
Select the Request Refund option. If prompted, provide your reason, mentioning any lack of notice for renewal or that the account was unused.
Complete any required fields and submit your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your LifeLock subscription and tap it.
Scroll down to click Report a Problem.
Choose the recent charge and explain your request; mention that the subscription renewed without notice.
Submit your claim for review.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap the Menu icon (three horizontal lines) in the upper left corner.
Select Account.
Click on Purchase History.
Locate the LifeLock subscription charge.
Tap on it to access Refund.
Follow the prompts, mentioning the subscription was not utilized to support your request.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Select Manage account and then Subscriptions.
Find the LifeLock subscription listed.
Click on the Manage subscription option.
Choose Request Refund.
In your message, state that the renewal caught you off-guard.
Submit your request and monitor for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I hope this message finds you well. I am writing to request a refund related to my LifeLock account.
[describe reason]
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation to assist with my request.
Please confirm the receipt of my request and the status of the refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
You will receive an update once we begin processing your request, which typically takes 1-3 business days.
Processing
Your refund is currently being processed by our team.
This stage may take up to 5 business days to finalize your refund.
Refunded
Your refund has been successfully processed and funds returned to your payment method.
Check your bank or card statement for the refunded amount, which may take up to 7 business days to appear.
Partially Refunded
A portion of your original payment has been refunded.
Review your statement for the refunded amount; you may have been charged for services already rendered.
Completed
Your refund process has been finalized.
You may now proceed with any additional inquiries regarding your account.
Denied
Your refund request has been reviewed and is not approved.
Please contact customer support for reasons and possible next steps.
Cancelled
Your refund request has been cancelled and will not be processed.
You can submit a new refund request if you still wish to pursue a refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
LifeLock provides identity theft protection and monitoring services, which means users may encounter various situations regarding their subscriptions and billing. Here are some realistic scenarios where users successfully claimed refunds:
Subscription Downgrade: A user decided to downgrade from a premium subscription to a basic plan after realizing they did not need all the features. After contacting LifeLock's customer support, they received a refund for the difference in pricing for the unused billing period.
Accidental Renewal: A customer forgot to cancel their LifeLock subscription before the renewal date and reached out to support shortly after the charge was made. LifeLock's team was able to assist them in processing a refund for the renewal fee as they had not used the service during that period.
Billing Clarification: A user noticed an unexpected charge on their account and sought assistance through LifeLock's help center. After a brief discussion, the support team clarified the charge was due to a lapse in the payment method and promptly offered a refund to rectify the situation.
Service Interruption Compensation: Following a temporary service outage due to maintenance, several users contacted LifeLock regarding their concerns. The company acknowledged the issue and provided refunds for the affected billing cycle, demonstrating their commitment to customer satisfaction.
The Easiest Way to Get a LifeLock Refund
If you're frustrated trying to get a refund from LifeLock—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with LifeLock is straightforward and designed to keep you informed at each step of the process. Here are some efficient ways to monitor your refund:
Email Notifications: LifeLock sends periodic email updates regarding your refund status. Make sure to check your inbox for specific messages that outline where your refund request stands.
Account Dashboard: Log into your LifeLock account and navigate to the Order History section in your account settings. This area provides a comprehensive overview of all transactions, including any pending refunds.
Mobile App Alerts: If you use the LifeLock mobile app, turn on notifications to receive real-time updates about your refund status. This can include alerts when your refund is processed or if additional information is needed.
Billing Section: Check the Billing section of your account for detailed information about your recent transactions and refunds. Here, you will find important dates and any notes related to your refund request.
Refund Progress Updates: LifeLock typically provides a clear status, such as "In Review" or "Processed," allowing you to easily understand where your refund is in the approval process.
Customer Support: If you're unable to find the information you need, don't hesitate to reach out to LifeLock's customer support. They can provide specific updates or assistance regarding your refund inquiries.
FAQ
If you miss the cancellation deadline for a LifeLock subscription, unfortunately, refunds are not typically provided for that billing cycle. However, it's always a good idea to reach out to their customer service for assistance, as they may be able to offer guidance or options based on your situation.
Refund processing times can vary depending on your bank or financial institution, typically taking between 5 to 10 business days to reflect in your account. Once initiated, LifeLock aims to process refunds as swiftly as possible, but factors like bank processing times may influence how quickly you see the funds.
If you see a charge from LifeLock but do not have an active subscription, the best course of action is to review your account details on their website to confirm your subscription status. If you still have questions, reach out to LifeLock’s customer support directly for assistance in resolving the issue.
If you're unable to receive a refund directly from LifeLock, consider reaching out to their customer service again for further assistance. You might also want to escalate your inquiry within their support system for additional options. Reviewing your account details and any relevant policies may provide insights into other potential resolutions.
If LifeLock declines your refund request, consider reviewing their refund policy for guidance on eligibility criteria. You may also want to reach out to their customer support team again for clarification, ensuring all details regarding your account and request are accurately presented.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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