Many users only consider billing issues when an unexpected charge appears, often following an automatic subscription renewal. This guide will outline the refund process for Lifesum: Food Diary & Recipes, detailing who qualifies for a refund and providing simple steps to request your money back swiftly. We aim to make this experience as seamless as possible, ensuring you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Your Lifesum account email and password for verification.
Transaction ID: The specific transaction ID for the subscription or purchase you wish to refund, which can usually be found in your account settings or purchase history.
Purchase Date: The exact date when the subscription or in-app purchase was made.
Proof of Payment: A screenshot or copy of the payment receipt showing the charge on your credit card or payment method.
Reason for Refund: A clear explanation outlining the reason for requesting a refund, such as subscription issues, technical problems, or dissatisfaction with the service.
Customer Support Correspondence: Any prior communications with Lifesum customer support related to your refund request.
Device Information: Details about the device you used to access Lifesum, including the operating system and app version.
Screenshot of Issue: If applicable, a screenshot illustrating any specific issues experienced while using the app that may support your refund claim.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
3-7 working days
Apple Pay
5-10 working days
Google Pay
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Lifesum: Food Diary & Recipes
At Lifesum: Food Diary & Recipes, users are provided with a variety of digital services aimed at promoting healthier eating habits and lifestyle choices through personalized food diaries, recipe suggestions, and progress tracking. As such, understanding eligibility for refunds is important for users engaging with the app's subscription-based model.
Users may qualify for a refund in the following scenarios:
Subscription Downgrade: If a user chooses to downgrade from a premium subscription to a free version, they may inquire about eligibility for a refund on any unused portion of the premium subscription that was billed in advance.
Service Availability Issues: Users experiencing significant technical difficulties that prevent access to core features of the service for an extended period might be eligible for consideration regarding a refund for that billing cycle.
Account Cancellations: If a user cancels their premium subscription within the trial period, they might be eligible for a refund of the subscription fee charged, depending on the timing of cancellation and specific terms of the promotional offer.
Promotional Terms: Users participating in promotional offers must check specific terms as they may stipulate conditions that could affect refund eligibility, like the requirement of a minimum subscription period.
It is recommended that users review their account settings and the applicable terms of service to assess their own circumstances regarding eligibility for refunds. Additionally, reaching out directly for clarity on individual situations can provide further guidance.
Step-by-Step Process to Request Your Lifesum: Food Diary & Recipes Refund Like a Pro
If you purchased through Lifesum: Food Diary & Recipes.com:
Visit the Lifesum website and log in to your account.
Navigate to the Profile section found at the top right corner of the page.
Select Subscriptions from the dropdown menu.
Locate the specific subscription you wish to request a refund for and click on Manage Subscription.
Scroll down to find the Request a Refund link, then click it.
Fill out the refund request form, emphasizing key points such as unnoticed renewal or unused account.
Submit your refund request and await a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions from the menu options.
Find and select your Lifesum subscription.
Tap Cancel Subscription to prevent further charges.
Open the App Store, scroll down, and tap on Report a Problem.
Log in with your Apple ID if prompted.
Select the appropriate Lifesum subscription charge and choose Request a Refund.
In the description, mention points like recent unauthorized renewal or lack of usage.
Submit the request and wait for Apple's response.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your Profile Icon in the top right corner.
Select Payments & Subscriptions from the menu.
Tap on Subscriptions.
Find your Lifesum subscription and tap it.
To initiate a refund, tap Cancel Subscription.
Next, go back to the Payments & Subscriptions menu.
Select Account Statement, locate the charge for Lifesum, and tap to report an issue.
Choose Request a Refund, specifying that the renewal was unexpected or that the service was not used.
Complete and submit your request through Google Play.
If you purchased through Roku:
Begin by logging into your Roku account on their website.
Click on Manage Account.
Select Subscriptions from the menu.
Locate Lifesum and click on Cancel Subscription.
Visit the Roku Billing Support page.
Select Submit a Request to initiate your refund query.
In the subject line, include Refund Request for Lifesum.
In your message, clarify that you were charged without proper notification or that you did not use the service during the billing cycle.
Submit your request and check your email for further instructions from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Lifesum: Food Diary & Recipes for Refund
I would like to request a refund in the amount of [Amount].
Please find attached documentation for your reference, if applicable.
I kindly request confirmation of this refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
You will receive an update within 3-5 business days.
Processing
Your refund is currently being reviewed and processed.
This typically takes up to 7 business days; please be patient.
Refunded
Your refund has been successfully processed.
The amount will reflect in your account in 5-10 business days.
Partially Refunded
A portion of your order has been refunded.
You will receive a notification with the details of the refund amount.
Canceled
Your refund request has been canceled for various reasons.
You will be informed about the reason and can contact support for further assistance.
Completed
The refund process is finalized, and no further actions are needed.
You can continue using the app without issues.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Users of Lifesum: Food Diary & Recipes occasionally find themselves in situations where refunds are necessary due to various reasons related to their subscriptions and account settings. Here are some real user scenarios where refunds were successfully claimed:
Subscription Downgrade: A user wanted to switch from a premium subscription back to the free version after realizing they weren't utilizing the premium features. They contacted Lifesum support for assistance with the downgrade and were successfully refunded for the remaining period of their premium subscription.
Accidental Reactivation: A user accidentally reactivated their premium subscription while trying to explore the app's features. Upon realizing the mistake, they reached out to customer service for help and received a full refund for the newly billed subscription.
Technical Issues with Features: A user experienced ongoing technical issues that prevented them from fully utilizing the meal planning features of their subscription. After reporting the issue and discussing the situation with support, they were issued a refund for the subscription period affected by the technical difficulties.
Change of Mind: A user quickly realized that the app did not meet their specific dietary needs shortly after subscribing. They contacted Lifesum's support team within the refund window and were promptly refunded for their initial payment, allowing them to explore other options without hassle.
The Easiest Way to Get a Lifesum: Food Diary & Recipes Refund
If you're frustrated trying to get a refund from Lifesum: Food Diary & Recipesâor if you didn't even realize you were being chargedâChargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Lifesum: Food Diary & Recipes is straightforward if you know where to look. Ensuring you stay updated on your refund can help you manage your finances effectively. Here are some efficient ways to track your refund status:
Email Notifications: Lifesum will send you email updates about your refund status. Check your inbox (and spam folder) for any messages titled "Refund Update" or similar to stay informed.
In-App Notifications: If you have the Lifesum app installed, be sure to enable notifications. The app may ping you with updates regarding your refund status directly on your device.
Account Dashboard: Log in to your Lifesum account and navigate to your account settings. Here, youâll find a section titled âBillingâ or âOrder Historyâ where you can view all your transactions, including the status of your refund.
Refund Progress Details: In your account dashboard, click on the specific transaction for more details. Lifesum provides a clear status indicator such as âProcessed,â âApproved,â or âPendingâ to help you understand where your refund is in the process.
Customer Support: If youâre having trouble tracking your refund, Lifesum's support team can assist you. Use the in-app messaging feature or email them directly for personalized assistance.
FAQ
Lifesum's refund policy typically does not allow for refunds if a subscription was not canceled before the renewal date. However, it's always best to reach out to customer support directly to discuss your situation, as they may be able to provide assistance or alternatives.
Refunds from Lifesum typically process within 5 to 10 business days, depending on your bank or payment provider. Once processed, the time it takes for the funds to appear in your account can vary, so it may take a few additional days for the refund to reflect in your balance.
If you see a charge but donât have an active subscription, please first check your account settings to confirm your subscription status. If it appears to be an error, contact Lifesum customer support with your account details so they can assist you further.
If you are unable to obtain a refund directly from Lifesum, consider reaching out to their customer service team again for further assistance. You may also explore escalating your request within their support system to ensure it receives additional attention. Additionally, reviewing your account details may provide insights that could help clarify your situation.
If Lifesum: Food Diary & Recipes declines to issue a refund, consider reviewing the app's refund policy to understand the criteria for eligibility. You can also reach out to customer support again for further clarification or assistance. Additionally, double-check your account details to ensure that all relevant information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
š Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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