Many users only consider billing matters when an unexpected charge appears, often due to automatic renewals of subscriptions. This guide aims to clarify how refunds work with Lifetime Health, outlining who is eligible and providing a straightforward process to request a refund efficiently. We understand that managing your finances is important, and we're here to help you navigate the steps to reclaim your money.
What You Should Prepare Before Applying For Refund
Membership ID: Have your Lifetime Health membership ID ready for easy reference.
Transaction ID: Gather the specific transaction ID from the payment you wish to refund.
Date of Transaction: Note the exact date when the payment was made for accurate processing.
Proof of Payment: Collect any receipts or email confirmations that show the payment for your subscription or service.
Reason for Refund: Prepare a clear explanation or reason for requesting the refund.
Account Information: Ensure your account details are updated, including the email and contact information associated with your Lifetimes Health account.
Service Usage Details: Document any relevant information about how you used the service and how it did not meet your expectations.
Contact Information: Make sure to include your current phone number and email address for correspondence regarding your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Cash
1-2 working days
Bank Transfer
5-7 working days
PayPal
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Lifetime Health
At Lifetime Health, understanding your rights regarding refunds and service eligibility is essential for managing your account effectively. Our services, which focus on personalized health and wellness programs, involve subscription-based models and other tailored offerings. Refund eligibility is determined by specific circumstances related to your account status and how you have engaged with our services.
Service Cancellation: If you decide to cancel your subscription before your next billing cycle, you may qualify for a refund for any unused portion of your payment, depending on the timing of your cancellation.
Program Changes: In cases where a program you enrolled in is modified or discontinued by Lifetime Health, you might be eligible for a refund for any remaining sessions or services that cannot be fulfilled.
Billing Period Queries: If there are questions regarding your billing period—such as needing clarification about multi-month commitments or transitions between different service tiers—this may also affect your eligibility for refunds based on your specific agreement.
Health Plan Adjustments: If your healthcare provider requires adjustments or modifications to your treatment plan that directly impact your use of Lifetime Health services, this could impact your account status and potential refund eligibility.
Each situation is unique, and the eligibility for refunds will depend on the specific terms of service and the details of your account management. For a thorough understanding of your rights and options, please refer to your service agreement or contact our customer support team for assistance.
Step-by-Step Process to Request Your Lifetime Health Refund Like a Pro
If you purchased through LifetimeHealth.com:
Visit lifethc.com and log into your account.
Navigate to the Account Settings section.
Click on Billing Information.
Locate your recent charges and find the Request Refund option.
Fill out the refund request form, ensuring to mention that the subscription renewed without prior notice.
Submit the form and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top, then select Subscriptions.
Find Lifetime Health in the list of subscriptions.
Tap on Cancel Subscription if needed, then go back to your subscription details.
Scroll down and select the option to report a problem.
Choose the recent transaction and state that the subscription renewed without notice. Include details that the account has not been used.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the profile icon on the top right corner.
Select Payments & subscriptions, then choose Subscriptions.
Find Lifetime Health and tap on it.
Select Cancel Subscription if necessary.
Tap on Report a problem to initiate the refund request.
Explain that the subscription renewed unexpectedly and highlight that the account has remained unused.
If you purchased through Roku:
Go to Roku.com and log into your account.
Select Manage your subscriptions.
Find the Lifetime Health subscription.
Click on Unsubscribe if applicable.
Look for the option to Request a Refund.
Fill out the refund form mentioning that the subscription renewed without any prior notice.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Lifetime Health for Refund
Script
Copy
Subject: Refund Request – Lifetime Health Account [Your Email]
Dear Lifetime Health Team,
I hope this message finds you well.
I am writing to request a refund related to my account. The details of the billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached any relevant documentation to assist with this request.
Please confirm the receipt of this email and the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
You will be notified once the processing begins, typically within 1-2 business days.
Processing
Your refund is currently being reviewed and processed by our team.
Expect the refund to be completed within 3-5 business days.
Refunded
The refund has been successfully issued back to your payment method.
You should see the funds returned to your account within 5-7 business days, depending on your bank.
Partially Refunded
A portion of your refund has been processed; the remainder is still pending.
You will see the refunded amount shortly, with the remaining balance processed based on your request.
Completed
Your refund has been completed and all funds have been successfully returned.
Your transaction is now finalized, and you can view it in your account.
Cancelled
Your refund request has been cancelled and no further action will be taken.
If you need to request a refund again, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Lifetime Health, users often navigate various account management questions or subscription details. Here are some realistic scenarios where users successfully claimed refunds:
Subscription Upgrade Adjustment: A user realized they upgraded their subscription to a higher plan but mistakenly believed they would receive additional features not included. After reaching out to customer support to clarify the benefits, the user was informed of their misunderstanding and successfully received a refund for the difference between the plans.
Annual Plan Cancellation: A customer decided to cancel their annual subscription due to personal reasons. After canceling, they discovered that they were eligible for a prorated refund based on the remaining months. By contacting customer service for clarification, the user received a refund for the unused portion of their subscription.
Service Interruption Credit: A user experienced a temporary service outage while using Lifetime Health’s platform. Upon reporting the issue, they were informed that affected users would receive a credit towards their next billing cycle. The user was pleased with the prompt response and successfully applied the credit to their account.
Renewal Confusion: After entering their payment details for an annual renewal, a user realized their subscription was set to renew automatically. They contacted lifetime health support to inquire about modifying their subscription status. The assistance provided led to a cancellation of the renewal and a full refund for the amount billed shortly after the renewal date.
The Easiest Way to Get a Lifetime Health Refund
If you're frustrated trying to get a refund from Lifetime Health—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Lifetime Health is straightforward and efficient when you know where to look. Follow these tips to stay updated on your refund progress seamlessly:
Check Your Email: Once you initiate a refund, Lifetime Health typically sends a confirmation email. Look for messages from support@lifethc.com for updates regarding your refund status.
Use the Lifetime Health Mobile App: For on-the-go tracking, download the Lifetime Health mobile app. Navigate to the Notifications section for real-time updates on your refund status.
Access Your Account Dashboard: Log in to your Lifetime Health account and head to the Account Dashboard. From there, select the Order History tab to view details about your refund request.
Billing Section Insights: In your account settings under the Billing section, you can review all transaction statuses, including pending refunds.
Track Progress with Status Updates: Lifetime Health’s system provides clear progress updates. Look for specific indicators like "In Process", "Approved", or "Refund Issued" reflecting where your refund currently stands.
Set Up In-App Notifications: To ensure you never miss an update, enable push notifications within the app. This way, you will be alerted immediately when your refund status changes.
FAQ
Unfortunately, if you forget to cancel your subscription on time, we are unable to provide refunds for any fees incurred. We recommend reviewing your account settings to stay updated on cancellation deadlines, and our customer support team is available to assist with any questions you may have about your membership.
Refund processing times can vary depending on your financial institution, but typically, you should expect to see the refund reflected in your account within 5 to 10 business days after it has been processed by Lifetime Health. It's always a good idea to check with your bank for specific timelines related to your account.
If you see a charge from Lifetime Health but do not have an active subscription, please first check your email for any confirmation of a recent purchase or trial. If you still believe the charge is incorrect, contact our customer support team directly, and they will assist you in resolving the matter.
If you are unable to obtain a refund directly from Lifetime Health, consider reaching out to customer service again for further assistance or clarification on your request. You may also explore escalating your inquiry within their support system to ensure it receives additional attention. Additionally, reviewing your account details or service agreements may provide useful insights regarding your situation.
If Lifetime Health declines to issue a refund, it's advisable to review their refund policy to understand the eligibility criteria. You may also want to contact their customer support again for further clarification or to discuss your situation. Additionally, checking your account details for any overlooked information might provide further insights.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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