How to Request A limi Refund

• Order Number from your purchase confirmation email to identify your transaction.
• Transaction ID associated with the payment, which can be found on your bank statement or digital receipt.
• Account Information, including the email address linked to your limi account for verification purposes.
• Reason for Refund clearly stated, such as service not rendered, dissatisfaction with product, or other valid issues.
• Supporting Documentation, such as screenshots of issues encountered, or any communication with customer support regarding the refund request.
• Purchase Date to confirm the timing of the transaction against limi’s refund policy.
• Previous Correspondence with limi, if any, to provide context to your refund request.

*Working days are Monday to Friday, and don't include public holidays.

At limi, we strive to provide a seamless experience for our users. Our service offers digital solutions that often involve subscription plans and access to online content. Understanding your rights and eligibility for refunds is important as it helps manage your account effectively.

Users may qualify for a refund in the following situations:

• Service Disruption: If there is an unexpected and prolonged service disruption that prevents access to your subscription during the billing cycle, you may be eligible for a refund for that specific period.
• Account Management Issues: If a verification issue arises that temporarily hinders your access to premium features you have paid for, clarifications on your account status may lead to a refund to adjust for the time lost.
• Transitioning Plans: If you transition between subscription plans and there is a misunderstanding regarding the start date or features included, this may warrant a review of your charges and a potential refund.
• Promotional Eligibility: If you signed up during a promotional period and believe you were not granted the benefits of that promotion as expected, eligibility for a refund may be assessed based on the circumstances at the time of billing.

These situations are tailored to reflect common scenarios encountered by users of limi. Refund eligibility is determined based on the specific context of your account and the circumstances surrounding your service usage.

At limi, we strive to ensure our users have a smooth experience with their accounts and subscriptions. Here are some real user scenarios where refunds were successfully claimed:

• Accidental Upgrade: A user accidentally upgraded their subscription plan instead of renewing their existing one. Upon realizing the mistake, they contacted limi’s support, clarified the situation, and received a refund for the difference in charges.
• Service Interruption: During a critical project, a user faced unexpected downtime with limi’s functionality. After reporting the issue and determining the downtime affected their usage, the support team processed a refund for the month impacted.
• Billing Clarification: A user noticed an unfamiliar charge on their account related to an earlier subscription feature they had tried. After a detailed inquiry with limi’s customer service, it was confirmed to be a trial feature that didn’t meet expectations, resulting in a full refund for that charge.
• Account Inactivity: A user who had been inactive for several months decided to review their account and noticed they were still being billed. They reached out to limi support to discuss their account's status, and after confirming their interest in a pause rather than a subscription renewal, they received a refund for the recent charge.

Tracking your refund status with limi is straightforward and efficient, thanks to a range of communication channels and easy access to your account information. Here are some specific tips on how to keep tabs on your refund:

• Check Your Email: limi sends refund updates directly to the email address associated with your account. Look for emails that contain subject lines related to your refund, which will include important information about your request.
• Use the limi App: If you have the limi mobile app, check the notifications section for real-time updates on your refund. The app provides prompt alerts as your refund progresses through different stages.
• Visit Your Account Dashboard: Log in to your limi account and navigate to your Order History section. Here, you will find detailed information about your refunds, including their current status and the estimated processing time.
• Billing Section Overview: Within the billing section of your account settings, you can view all financial transactions and their statuses. This includes any refunds, making it easy to monitor their progress.
• Monitor Estimated Processing Times: When you request a refund, limi provides an estimated processing time. This information is available in both your email confirmations and in your account dashboard under the specific transaction details.
• Contact Customer Support: If you're experiencing delays and need more information, limi's customer support can assist you. Access support through the app or website for personalized help regarding your refund status.