Many LinkedIn users find themselves surprised by unexpected charges, especially when automatic subscription renewals occur without prior notice. If you've encountered such a situation and are seeking clarity on how refunds work with LinkedIn, you're in the right place. This guide will help you understand eligibility for refunds and provide you with clear steps to request your money back efficiently. Let’s navigate this process together so that you can get the assistance you need.
What You Should Prepare Before Applying For Refund
LinkedIn Account Information: Your LinkedIn account email address and username associated with the subscription.
Subscription Details: The type of subscription you have (e.g., LinkedIn Premium, Sales Navigator) and the billing cycle.
Transaction ID: The unique transaction ID found in your payment confirmation email or in your LinkedIn account transaction history.
Payment Method: Information regarding your payment method (credit card, PayPal) used for the purchase.
Date of Purchase: The specific date when the subscription or service was purchased.
Reason for Refund: A clear explanation for requesting the refund (e.g., service not as described, technical issues).
Documentation: Any supporting documentation or screenshots if applicable (e.g., error messages, service issues).
Contact History: Any previous communications with LinkedIn support regarding the issue.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-10 working days
PayPal
3-7 working days
Invoice
7-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from LinkedIn
LinkedIn offers a range of subscription services, such as LinkedIn Premium, which provide users with various features for networking, job searching, and skill development. Users may have questions regarding their eligibility for refunds, depending on their specific account circumstances and usage of these services. Understanding the scenarios that may allow for a refund can help users navigate their subscription management effectively.
Here are some situations related to LinkedIn that may qualify for refunds:
Trial Subscription Transition: If users sign up for a free trial and cancel before the trial period ends, they may not be charged, but if they were charged unexpectedly after the trial, they could inquire about a potential refund.
Account Downgrade: Users who recently downgraded from a Premium subscription to a basic account might be eligible for a refund for the unused portion of their subscription, depending on the timing of the downgrade and the account management policies.
Service Interruption: In cases where users experienced significant service disruptions affecting their ability to use LinkedIn features, they might inquire about a refund for that period, contingent on the terms of service.
Subscription Cancellation Timing: If users believe they canceled their subscription before the next billing cycle but were charged, they could be eligible for a refund based on the specific cancellation process and timing outlined in their account settings.
Gift Subscriptions: Users who purchased LinkedIn Premium as a gift may have eligibility for a refund if they encounter any issues with the gift redemption process.
It’s important for users to refer to LinkedIn’s specific terms and conditions for further details regarding refunds, as policies can change and may have additional stipulations that apply to individual circumstances.
Step-by-Step Process to Request Your LinkedIn Refund Like a Pro
If you purchased through LinkedIn.com:
Log into your LinkedIn account.
Go to the top right corner and click on your profile picture.
Select Settings & Privacy from the dropdown menu.
In the left sidebar, click on Subscriptions & Payments.
Find your current subscription and click Manage.
Look for the option to Request a Refund and click on it.
Fill out the refund request form, mentioning that the subscription renewed without notice.
After submitting, check your email for confirmation of the refund request.
If you purchased through Apple:
Open the App Store on your device.
Tap your profile icon at the top right.
Select Subscriptions.
Find your LinkedIn subscription and tap on it.
Scroll down to find and tap on the Cancel Subscription option.
Visit the Report a Problem page on the Apple website.
Log in with your Apple ID and find the LinkedIn charge.
Choose Request a Refund, and explain that the account was unused.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap the menu icon (three horizontal lines) and select Subscriptions.
Find your LinkedIn subscription and tap on it.
Select Cancel Subscription.
Open the Google Play website and sign in.
Go to Order History in the account section.
Locate the LinkedIn charge and click on it.
Choose Request a Refund, and mention that you did not receive prior notification of renewal.
If you purchased through Roku:
Sign in to your Roku account on the website.
Navigate to Manage Your Subscriptions.
Find the LinkedIn subscription in your list.
Select Cancel Subscription to stop future charges.
Visit the Roku Support page.
Find the Contact Us section.
Select the option to reach out via email or chat.
When messaging support, emphasize that the renewal was unexpected, and you’d like a refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am reaching out regarding a billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
Please find attached documentation that supports my request.
I would appreciate your confirmation of this matter within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
Please allow up to 5 business days for your refund to be reviewed.
Processing
Your refund is currently being processed.
You will receive a confirmation once the refund has been successfully completed.
Refunded
Your refund has been successfully issued.
The amount will appear on your payment method within 5-10 business days.
Partially Refunded
A portion of your purchase has been refunded.
You will see a refund for the specified amount within your payment method shortly.
Completed
The refund process has been successfully completed.
All funds are returned, and your account is updated accordingly.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
When navigating LinkedIn's subscription services and account management, users occasionally find themselves needing assistance with billing and refunds. Here are several scenarios where users successfully claimed refunds:
Subscription Plan Downgrade: A user decided to downgrade their LinkedIn Premium subscription from Business to Career after realizing they no longer needed advanced analytics tools. Upon requesting the change, they were pleasantly surprised to receive a prorated refund for the remaining days in their previous billing cycle.
Unintended Renewal: A user overlooked the renewal date for their LinkedIn Learning subscription. Realizing this after the charge had gone through, they quickly reached out to customer support. The team confirmed the request and processed a full refund within days, acknowledging their oversight.
Account Issue with LinkedIn Recruiter: A recruiter experienced technical difficulties while accessing their LinkedIn Recruiter account, leading to a lack of access during a crucial hiring period. After discussing the issue with support, they received a refund for the downtime, which enabled them to allocate resources elsewhere during the interruption.
Service Interruption During a Key Event: During a major industry conference, a user found themselves unable to utilize their LinkedIn Premium features due to a site outage. After reporting the problem, the user was granted a refund for the period affected by the outage, allowing them to better manage their networking efforts.
The Easiest Way to Get a LinkedIn Refund
If you're frustrated trying to get a refund from LinkedIn—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status on LinkedIn can streamline your experience and provide clarity on your transactions. Here’s how you can efficiently keep tabs on your refund process:
Check Your Email Notifications: LinkedIn sends out refund updates via email. Look for messages from LinkedIn that include details about your refund request and its status. Ensure your email settings allow notifications from LinkedIn to avoid missing important updates.
Use the LinkedIn Account Dashboard: Head over to your Account Settings on LinkedIn, where you can view your billing history. The Order History section provides a comprehensive overview of your transactions, including any pending or completed refunds.
Monitor In-App Notifications: If you are using the LinkedIn mobile app, keep an eye out for in-app notifications that might alert you to the status of your refund. These notifications can often provide immediate updates without needing to check your email.
Refer to the Billing Section: In your account settings, the Billing Section not only tracks your purchases but also lists any refund requests and their respective statuses. Look for specific dates and estimated timelines for processing your refunds.
Utilize LinkedIn Help Center: For detailed information, visit the LinkedIn Help Center. Search for 'refund status' to find articles that provide an overview of how refund processes work on the platform.
FAQ
Refunds for LinkedIn subscriptions may be limited if the cancellation was not completed before the renewal date. Users are encouraged to review the terms of service for specific refund policies, as each situation may vary. It's best to reach out to LinkedIn's customer support for personalized assistance regarding your account.
Refunds from LinkedIn typically take 5 to 7 business days to process and appear in your account, depending on your financial institution. If you do not see the refund after this period, it's advisable to check with your bank or credit card provider for further assistance.
If you see a charge but don't have an active subscription, first check your LinkedIn account for any associated memberships or trial subscriptions that may be active. If everything appears correct, contact LinkedIn customer support for clarification and assistance in resolving the issue.
If you're unable to secure a refund directly from LinkedIn, consider reaching out to their customer service again for additional assistance. You may also explore escalating your inquiry within LinkedIn's support system to seek further resolution. Additionally, reviewing your account details and the terms of your subscription can help clarify your options.
If LinkedIn has refused to issue a refund, consider reviewing their refund policy for specific guidelines that may apply to your situation. You can also reach out to their customer support again to seek clarification or additional assistance regarding your request. Additionally, ensure that all account details are accurate and up-to-date, as this can sometimes impact the resolution process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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