How to Request A liq Refund

• Order Number: Locate the order number associated with the purchase you wish to refund, as this will be required for processing.
• Transaction ID: Ensure you have the transaction ID from your payment confirmation email, as it helps trace the payment.
• Account Information: Prepare your account login credentials for quicker verification of your purchase.
• Reason for Refund: Clearly articulate the reason for your refund request, as liq may require a justification.
• Proof of Purchase: Gather any emails or receipts that confirm your purchase, which may be requested during the refund process.
• Screengrabs of Issues: If you encountered any problems with the product or service, take screenshots as visual evidence to support your request.
• Return Tracking (if applicable): If your refund involves the return of a physical product, include any tracking information for the return shipment.
• Refund Policy Review: Familiarize yourself with liq's specific refund policy to align your request with their requirements.

When engaging with liq, users have specific rights related to eligibility for refunds based on their unique circumstances within the platform. liq is designed to provide a range of digital services, including subscription access and transaction processing for merchants. Understanding these parameters is important for users to know if they might qualify for a refund under certain conditions.

Here are situations that may qualify users for a refund from liq:

• Subscription Cancellation: Users who have opted for a subscription service and have followed the necessary procedures for cancellation may be eligible for a refund proportional to the unused portion of the service.
• Service Interruptions: If users experience prolonged disruptions to the services they have subscribed to, they may qualify for a refund related to the impacted service period.
• Billing Discrepancies: Users noticing discrepancies in their billing related to subscription tiers or service levels may inquire about adjustments that could lead to a refund.
• Product Non-Delivery: In scenarios where a purchase was made through the liq platform but the product was not delivered or was not as described, users could potentially qualify for a refund as per the applicable policies.

These scenarios provide guidance on the circumstances under which refunds may be applicable while using liq's services. It is always recommended for users to review liq's specific policies and terms related to refunds for detailed information and to ensure all eligibility criteria are met.

At liq, we strive to provide seamless experiences for our users. Here are some scenarios where customers successfully claimed refunds, illustrating common situations they faced.

• Subscription Misunderstanding: A user, after upgrading their subscription plan to access additional features, realized they already possessed the necessary capabilities within their existing plan. They reached out to liq's support team, clarified their needs, and successfully received a refund for the recent upgrade, ensuring they continued with their original plan without any interruption.
• Service Interruption: During a scheduled maintenance period, a user experienced an unexpected service outage that affected their operations. After inquiring about the downtime, they were given a clear explanation by the support team and promptly received a refund for the portion of the service they could not use during that period.
• Billing Cycle Adjustments: A customer noticed an unexpected charge due to a revision in the billing cycle. They contacted support, seeking clarification and adjustment. After verifying the circumstances, liq processed a refund for the difference, helping the user maintain transparency in their billing records.
• Product Return for Unused Credits: A user purchased additional service credits for an event that was ultimately canceled. They reached out to liq, explaining their situation, and successfully received a refund for the unused credits, making it easy for them to manage their finances in light of the cancellation.

Tracking your refund status is essential for a seamless experience with liq. To ensure you stay updated on your refund progress, follow these efficient tips:

• Check Your Email for Updates: liq sends email notifications regarding the status of your refund. Look for emails with subject lines starting with "Refund Update" to keep track of latest developments.
• Utilize the liq Mobile App: If you have the liq app, you can receive instant updates on your refund directly through in-app notifications. Make sure notifications are enabled to get real-time alerts.
• Access Your Account Dashboard: Log in to your account on liq.com.br and navigate to the "Order History" section. Here, you can view detailed status updates on your refund process, including dates and amounts.
• Review the Billing Section: In your account settings, check the "Billing" or "Payments" sections for comprehensive details regarding your refund. You will find specific information about processing times and any actions required on your part.
• Understand Refund Progress Stages: liq provides clear stages in the refund process, such as "Requested", "Processing", and "Completed". Each stage will be reflected in your order history, making it easy to see where your refund stands.
• Contact Support for Assistance: If you have questions about your refund, use the customer support feature on liq’s website or app to get in touch with a representative who can provide current information about your refund status.